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Google redirect virus (and more?)


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5 replies to this topic

#1 tulip30

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Posted 03 May 2011 - 09:35 PM

I'm not a real tech-savy person. I've been trying to get rid of this google redirect virus since Friday and I've hit a point where I don't know what to do next. I had been using Avast. I kept getting pop-ups. They were happening so fast but I caught a few that said "MS Removal Tool Firewall 2.20", "avastsvc.exe is infected", something about "Monster", and something about "lsas.blaster.keylogger". I also got 2 blue screens of death. Had to remove the battery from my laptop to reboot.

I've tried the following programs but still have the redirect problem, have not had anymore blue screens (yay for small fixes): superantispyware, malwarebytes, ccleaner, f-secure online scanner, and currently have F-secure internet security 30 day trial. I deleted all the rest including the Avast. They've all found infected files, or trojan fake ads, etc but something is still here.

I tried Kaspersky but it wouldn't let me. It said to get the avptool2010 but I couldn't run that either. I couldn't use Ad aware 9.0 either.

RRTSergiwaAV toolkit said/found the following but I would have to buy it to delete them and I didn't think I should:

C:\\Windows\$NTServicePackUninstall$\wmplayer.exe
Contains Malware- Win32.classid-61348

C:\\Windows\ServicePackFiles\i386\inetin51.exe
contains Malware- Win32.classid-60790

The redirects that I'm getting are for: Tazinga.com; scour.com; budgetmatch.com; addedsuccess.com
They happen in IE and Firefox.

I've seen a lot of posts about similar issues so I have some faith that this place might give me the help I need.

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#2 Orange Blossom

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Posted 03 May 2011 - 11:54 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at Step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 tulip30

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Posted 04 May 2011 - 11:25 PM

I've done everything you've asked but now I can't make the new post. It keeps telling me "connection was reset." Other tabs I have open are working fine. Every time when I try to preview my post or actually post it I get the message. I tried in Firefox and in IE.

#4 Orange Blossom

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Posted 05 May 2011 - 01:52 PM

Hello,

I suspect the infection you have is preventing you from posting the logs. Try posting the logs in attachment form. If that doesn't work, do you have access to another computer? You could try saving the logs to a flash drive, then post the logs using the other computer. If that is not an option or doesn't work, post the new topic, state that you have the logs but are unable to post them explaining what happens when you try.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#5 tulip30

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Posted 05 May 2011 - 09:55 PM

I was able to make the post with the Attach and Ark attached but not the DDS. I explained what was happening.

Thank you!

#6 Orange Blossom

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Posted 05 May 2011 - 10:03 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic395734.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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