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Computer Struggles at Work

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#1 grg.clny


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Posted 03 May 2011 - 08:37 PM

I need to vent and maybe find suggestions on how to deal with this problem at work.
I am not a computer tech, so I can only explain this in my own words.

I am going to leave out the name of the software we are using for now for privacy reasons.. We are using PCs with Microsoft.
In our office we log on to our software that connects us to a server in another state. Other people people across the country log on to
the same server, so there is a lot of traffic. We use the server to set up clients and and to put together quotes on parts.
I am sure you can already guess where this is heading. It can be really slow. You click to select something or open something and you wait. Maybe twenty seconds. When you are typing in a single field it is OK until you tab to the next field. I guess it is saving the information to the server.
There is only a small group of us in the office who use it all day long. Sometimes it does freeze up and all you can do is log out. We use another program also but we only need it for a limited number of things. While waiting to log back in, we do as much work as we can do with the other program.
I did hear one person with computer experience say it is probably too expensive to increase the bandwidth to make it work smoother.
The frustration in the department was reaching a new level when I finally got our supervisor to admit his frustration.
I try to crack a few jokes to relieve the stress. We had one day that was not too bad and then today... I have learned to click and wait.

I curious if others have had to deal with this type of problem at work. The boss wants us to complete so much work a day, but we are at the mercy of the machines. I don't know if it will ever get better.
Any similar stories, suggestions or ways to joke about the situation would be greatly appreciated.

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#2 the_patriot11


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Posted 03 May 2011 - 09:44 PM

welcome to life, that is often the case with any company that relies on computers-to much traffic, to little bandwidth. Have had similar issues at one of my previous jobs, one learns just to deal with it and go on.



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#3 grg.clny

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Posted 04 May 2011 - 06:38 AM

I have been researching this software online. I am wondering if there is anything I can do to increase performance even slightly.
While I am running this software, I am also running Internet Explorer w/ a program to save data online and I am running something similar to Windows Outlook for company emails. I may try shutting both down to see if it does anything. I know it is not likely.

I also found this information online about adjusting the settings on the PC. It states:

"On your XP Professional machines, go to the Control Panel, Under Pick a Category choose Performance and Maintenance, then choose System, then click on the Advanced tab. Under Performance click Settings, then click the Advanced tab. There will be 2 radial buttons. Change them to Background Services, and System Cache. Click on the Visual Effects Tab. Choose Adjust for Best Performance. Reboot the computer and open a form. You will see the greatest change on the second time a form is open. If you are using XP Home, go to the Control Panel, then choose System and follow the above instructions. There is no Pick a Category in XP Home. "

I am not sure if we are running XP Pro but I will find out today. I don't want to change the settings on the company computer without talking to the boss. If this will not make any at all I don't want to even mention it. I am not a computer person and I don't want to sound like an idiot.

If someone could explain this information I found online:
"Version 5 uses much more of a computerís available resources than Version 4. For this reason it is very important use a computer with enough RAM and processing speed to handle the requirements of Version 5. We do not recommend using Version 5 with less than 128MB of RAM or 750MHz processing speed. If you are using either Terminal Services or a computer connected to your own SQL server then you will be using the processing power of the server, and the system requirements of your computer will no longer be important."

I am not sure what version we have, but I will find that out also.
Just trying to increase my computer knowledge, so I can talk intelligently about this at work.
Thank you.

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