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Tenacious Google redirect malware causing nightmare


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21 replies to this topic

#1 MsJackie

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Posted 03 May 2011 - 05:41 PM

Referred from here: http://www.bleepingcomputer.com/forums/topic394008.html ~ OB

Hi there

I've had something on my computer for what seems like weeks. I type something into Google, a list of search options comes up, I click on one and get redirected elsewhere. Also recently I've had my pc crashing and slowing to upload web pages. A helpful technician called quiteman7 at BC helped me to try TDSS rootkit removal as well as Malwarebytes. Tried both and the notepad came up with 'nothing found'. The redirection continues though and seems to be getting worse (uploading slower, simply won't take me to urls I type in, etc). He then advised I come here and start a new topic. As per the preparation guide, I've run DDS and have a couple of notepad readouts if/when you need to see them.

I'm really hoping you can help! By the way, I should point out that this is all unchartered ground for me: I've very much a pc luddite so please don't get too technical when explaining things I need to do!

Many thanks in advance for any help you can give.

Jackie

Hi Orange Blossom!

What's GMER? I didn't do that??? I did DDS though and I've attached here.Attached File  Attach.txt   3.84KB   2 downloadsAttached File  DDS.txt   15.25KB   3 downloads

Jackie

Merged posts and removed my reply. ~ OB

Edited by Orange Blossom, 04 May 2011 - 02:01 PM.


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#2 gringo_pr

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Posted 09 May 2011 - 12:47 AM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 MsJackie

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Posted 09 May 2011 - 04:12 PM

Attached File  DDS.txt   14.54KB   1 downloadsAttached File  Attach.txt   8.08KB   1 downloads

Hi Gringo!

Really good to hear from you. This thing seems to have taken a scarily strong hold on my pc so I'm really hoping you can help.

I did Defogger and that seemed fine. I ran the DDS, that seemed fine and I have attached the stuff from the notepads. I tried to run the RKUnHooker and it came up with an Error message: "Error loading driver, NTSTATUS code: 0xC000036B". I tried renaming the file(to 'Unlock') but it still came up with the error message.

Other matters:
What are CD Emulation Drivers? Now that I've (hopefully only temporarily!) stalled in the removal process I'm presuming I should re-enable them? I should mention I went into the control panel and noticed my Windows Defender was showing as 'Off' and for some reason I was unable to turn it back on. Also a McAfee pop-up at the bottom of the screen reported some sort of problem relating to cobiansoft.com, which came from a link on BC for backing up before this removal process. Finally, the process mentions "Please disable any anti-malware program....". My 'Microsoft Security Essentials' is turned on - should I turn it off before running RKUnHooker? Also I'm not sure why McAfee is showing as running because I can't see it under Security in Control Panel - where will I find a complete list of security stuff running on my machine if not there?

Sorry to bombard you with questions but I do want to do everything possible to make it easier for you to 'work your magic' and get rid of this thing. It's driving me mad.

Btw, you've said below that if you don't respond within 48 hrs I should 'bump' the question. What's bump???? Sorry, I'm a bit of a pc luddite: if it's not easy/basic I don't know anything about it!

Thanks in advance for your time, patience and expertise.

Jackie

#4 gringo_pr

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Posted 09 May 2011 - 07:17 PM

hi gringo

I am bumping the topic it has been 48 hours
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 gringo_pr

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Posted 09 May 2011 - 07:19 PM

Hello

bumping - see post above this one

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#6 MsJackie

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Posted 11 May 2011 - 07:28 AM

Hi Gringo

I can turn off my Windows Firewall but my Microsoft Security Essentials won't allow me to gain access to it in order to disable it. It pops up for a milli-second - not enough time for your to get your cursour to uncheck the buttons. I have a feeling that the virus is actually stopping me from doing that. I tried to run Combofix anyway and it warned me that MSE was still on and it could affect the process, etc. Should I carry on since there's no way I can gain access to MSE to turn it off?

Also MSE is showing as being on but it has a "!" saying that I am 'Potentially unprotected'.

Thanks

Jackie

Edited by MsJackie, 11 May 2011 - 07:36 AM.


#7 gringo_pr

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Posted 11 May 2011 - 08:37 AM

ok just go ahead and run combofix


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 MsJackie

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Posted 11 May 2011 - 05:03 PM

Hi Gringo

Ran Cfix. All seemed to go well. During the process it came up with a couple of boxes which might be meaningful to you: (1) grep.cfxxxe has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available. Button: 'close program', which I clicked; (2) PEV.cfxxxe has stopped working. A program caused the program to stop.....' The scan seemed to continue though - went on to 'Completed stage 1...2...', etc.

After it had finised I clicked on my Microsoft Security Essentials and it worked(!). Didn't pick anything up. I then restarted the pc and no problems there either - I'd been having problems starting up before. I've tried googling around a bit to see if I was still having the redirection thing, and it all seems to have gone. Fingers very crossed!

Combofix log below/attached:

ComboFix 11-05-11.01 - oem 11/05/2011 22:34:10.1.4 - x64
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.3959.2677 [GMT 1:00]
Running from: c:\users\oem\Desktop\ComboFix.exe
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\users\oem\AppData\Local\Microsoft\Windows\Temporary Internet Files\{20E9D4C6-CC29-4571-A8E7-BA355D75939F}.xps
c:\users\oem\AppData\Local\Microsoft\Windows\Temporary Internet Files\{2277E26D-A100-40FB-90C5-BD8296670383}.xps
c:\users\oem\AppData\Local\Microsoft\Windows\Temporary Internet Files\{26504A48-C0ED-4BED-B2CC-F62DCF0FCF36}.xps
c:\users\oem\AppData\Roaming\browseui5.dll
.
.
((((((((((((((((((((((((( Files Created from 2011-04-11 to 2011-05-11 )))))))))))))))))))))))))))))))
.
.
2011-05-11 21:36 . 2011-05-11 21:36 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-05-11 11:30 . 2011-04-11 00:21 8802128 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\{0EA38F9E-7C12-4986-8B32-529A28A2753F}\mpengine.dll
2011-05-11 11:24 . 2011-04-09 06:45 5509504 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-05-11 11:24 . 2011-04-09 06:13 3957632 ----a-w- c:\windows\SysWow64\ntkrnlpa.exe
2011-05-11 11:24 . 2011-04-09 06:13 3901824 ----a-w- c:\windows\SysWow64\ntoskrnl.exe
2011-05-09 20:40 . 2011-05-09 20:45 34560 ----a-w- c:\windows\SysWow64\drivers\Normandy.sys
2011-05-03 21:25 . 2011-05-03 21:25 -------- d-----w- c:\program files (x86)\Runtime Software
2011-05-03 18:38 . 2011-05-03 18:38 -------- d-----w- c:\users\oem\AppData\Local\Safe mirror
2011-05-03 18:37 . 2011-05-03 18:38 -------- d-----w- c:\program files (x86)\Cobian Backup 10
2011-04-30 12:53 . 2011-04-30 12:53 -------- d-----w- c:\users\oem\AppData\Roaming\Malwarebytes
2011-04-30 12:53 . 2011-04-30 12:53 -------- d-----w- c:\programdata\Malwarebytes
2011-04-30 12:53 . 2010-12-20 17:09 38224 ----a-w- c:\windows\SysWow64\drivers\mbamswissarmy.sys
2011-04-30 12:52 . 2011-04-30 12:53 -------- d-----w- c:\program files (x86)\Malwarebytes' Anti-Malware
2011-04-27 20:02 . 2011-02-26 06:23 2870272 ----a-w- c:\windows\explorer.exe
2011-04-27 20:02 . 2011-02-26 05:33 2614784 ----a-w- c:\windows\SysWow64\explorer.exe
2011-04-27 20:02 . 2011-03-12 11:31 442880 ----a-w- c:\windows\SysWow64\XpsPrint.dll
2011-04-27 20:02 . 2011-03-12 12:03 662528 ----a-w- c:\windows\system32\XpsPrint.dll
2011-04-27 20:01 . 2011-03-11 06:18 2566144 ----a-w- c:\windows\system32\esent.dll
2011-04-27 20:01 . 2011-03-11 06:15 96768 ----a-w- c:\windows\system32\fsutil.exe
2011-04-27 20:01 . 2011-03-11 05:39 1686016 ----a-w- c:\windows\SysWow64\esent.dll
2011-04-27 20:01 . 2011-03-11 05:37 74240 ----a-w- c:\windows\SysWow64\fsutil.exe
2011-04-27 20:01 . 2011-02-18 06:33 31232 ----a-w- c:\windows\system32\prevhost.exe
2011-04-27 20:01 . 2011-02-18 05:33 31232 ----a-w- c:\windows\SysWow64\prevhost.exe
2011-04-26 13:00 . 2011-04-27 21:05 -------- d-----w- c:\program files (x86)\Inbox Toolbar
2011-04-16 13:49 . 2011-03-03 06:17 182272 ----a-w- c:\windows\system32\dnsrslvr.dll
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-04-11 00:21 . 2010-10-31 10:44 8802128 ----a-w- c:\programdata\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2011-03-25 03:23 . 2011-05-11 11:24 343040 ----a-w- c:\windows\system32\drivers\usbhub.sys
2011-03-25 03:23 . 2011-05-11 11:24 98816 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2011-03-25 03:23 . 2011-05-11 11:24 324608 ----a-w- c:\windows\system32\drivers\usbport.sys
2011-03-25 03:22 . 2011-05-11 11:24 52224 ----a-w- c:\windows\system32\drivers\usbehci.sys
2011-03-25 03:22 . 2011-05-11 11:24 25600 ----a-w- c:\windows\system32\drivers\usbohci.sys
2011-03-25 03:22 . 2011-05-11 11:24 30720 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2011-03-25 03:22 . 2011-05-11 11:24 7936 ----a-w- c:\windows\system32\drivers\usbd.sys
2011-03-11 06:23 . 2011-04-27 20:01 187264 ----a-w- c:\windows\system32\drivers\storport.sys
2011-03-11 06:23 . 2011-04-27 20:01 166272 ----a-w- c:\windows\system32\drivers\nvstor.sys
2011-03-11 06:23 . 2011-04-27 20:01 1657216 ----a-w- c:\windows\system32\drivers\ntfs.sys
2011-03-11 06:23 . 2011-04-27 20:01 148352 ----a-w- c:\windows\system32\drivers\nvraid.sys
2011-03-11 06:23 . 2011-04-27 20:01 410496 ----a-w- c:\windows\system32\drivers\iaStorV.sys
2011-03-11 06:22 . 2011-04-27 20:01 107904 ----a-w- c:\windows\system32\drivers\amdsata.sys
2011-03-11 06:22 . 2011-04-27 20:01 27008 ----a-w- c:\windows\system32\drivers\amdxata.sys
2011-03-04 06:17 . 2011-04-27 20:01 135168 ----a-w- c:\windows\apppatch\AppPatch64\AcXtrnal.dll
2011-03-04 06:17 . 2011-04-27 20:01 347648 ----a-w- c:\windows\apppatch\AppPatch64\AcLayers.dll
2011-02-23 05:16 . 2011-04-16 13:50 461312 ----a-w- c:\windows\system32\drivers\srv.sys
2011-02-23 05:16 . 2011-04-16 13:50 401920 ----a-w- c:\windows\system32\drivers\srv2.sys
2011-02-23 05:15 . 2011-04-16 13:50 161792 ----a-w- c:\windows\system32\drivers\srvnet.sys
2011-02-23 05:15 . 2011-04-16 13:49 157696 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-02-23 05:15 . 2011-04-16 13:49 286720 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-02-23 05:15 . 2011-04-16 13:49 126464 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2011-02-23 05:15 . 2011-04-16 13:49 90624 ----a-w- c:\windows\system32\drivers\bowser.sys
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"swg"="c:\program files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2010-10-29 39408]
"TomTomHOME.exe"="c:\program files (x86)\TomTom HOME 2\TomTomHOMERunner.exe" [2010-12-10 247144]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Run]
"BCSSync"="c:\program files (x86)\Microsoft Office\Office14\BCSSync.exe" [2010-03-13 91520]
"Adobe Reader Speed Launcher"="c:\program files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe" [2010-11-10 35736]
"Adobe ARM"="c:\program files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-11-10 932288]
"StartCCC"="c:\program files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" [2011-01-26 336384]
"ATICustomerCare"="c:\program files (x86)\ATI\ATICustomerCare\ATICustomerCare.exe" [2010-05-04 311296]
.
c:\users\oem\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
OneNote 2010 Screen Clipper and Launcher.lnk - c:\program files (x86)\Microsoft Office\Office14\ONENOTEM.EXE [2010-3-29 227712]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
McAfee Security Scan Plus.lnk - c:\program files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe [2010-1-15 255536]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"ConsentPromptBehaviorAdmin"= 5 (0x5)
"ConsentPromptBehaviorUser"= 3 (0x3)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\MsMpSvc]
@="Service"
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;c:\windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-03-18 138576]
R2 gupdate;Google Update Service (gupdate);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-10-29 136176]
R3 gupdatem;Google Update Service (gupdatem);c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-10-29 136176]
R3 McComponentHostService;McAfee Security Scan Component Host Service;c:\program files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe [2010-01-15 227232]
R3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;c:\program files (x86)\Microsoft Office\Office14\GROOVE.EXE [2010-03-25 30969208]
R3 Normandy;Normandy SR2; [x]
R3 osppsvc;Office Software Protection Platform;c:\program files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE [2010-01-09 4925184]
R3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\Wat\WatAdminSvc.exe [x]
S2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [x]
S2 cbVSCService;Cobian Backup 10 Volume Shadow Copy service;c:\program files (x86)\Cobian Backup 10\cbVSCService.exe [2010-09-23 67584]
S2 TomTomHOMEService;TomTomHOMEService;c:\program files (x86)\TomTom HOME 2\TomTomHOMEService.exe [2010-12-10 92008]
S2 UNS;Intel® Management & Security Application User Notification Service;c:\program files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe [2010-03-03 2320920]
S3 amdkmdag;amdkmdag;c:\windows\system32\DRIVERS\atikmdag.sys [x]
S3 amdkmdap;amdkmdap;c:\windows\system32\DRIVERS\atikmpag.sys [x]
S3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW76.sys [x]
S3 FLxHCIc;Fresco Logic xHCI (USB3) Device Driver;c:\windows\system32\DRIVERS\FLxHCIc.sys [x]
S3 HECIx64;Intel® Management Engine Interface;c:\windows\system32\DRIVERS\HECIx64.sys [x]
S3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\DRIVERS\MpNWMon.sys [x]
S3 NisDrv;Microsoft Network Inspection System;c:\windows\system32\DRIVERS\NisDrvWFP.sys [x]
S3 NisSrv;Microsoft Network Inspection;c:\program files\Microsoft Security Client\Antimalware\NisSrv.exe [2010-11-11 282616]
S3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\DRIVERS\Rt64win7.sys [x]
.
.
Contents of the 'Scheduled Tasks' folder
.
2011-05-11 c:\windows\Tasks\GoogleUpdateTaskMachineCore.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-10-29 10:56]
.
2011-05-11 c:\windows\Tasks\GoogleUpdateTaskMachineUA.job
- c:\program files (x86)\Google\Update\GoogleUpdate.exe [2010-10-29 10:56]
.
.
--------- x86-64 -----------
.
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="c:\program files\Realtek\Audio\HDA\RAVCpl64.exe" [2010-03-17 10134560]
"MSC"="c:\program files\Microsoft Security Client\msseces.exe" [2010-11-30 1436224]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows]
"LoadAppInit_DLLs"=0x0
.
------- Supplementary Scan -------
.
uLocal Page = c:\windows\system32\blank.htm
uStart Page = hxxp://www.google.co.uk/
mLocal Page = c:\windows\SysWOW64\blank.htm
IE: E&xport to Microsoft Excel - c:\progra~2\MICROS~2\Office14\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: Se&nd to OneNote - c:\progra~2\MICROS~2\Office14\ONBttnIE.dll/105
.
- - - - ORPHANS REMOVED - - - -
.
Wow6432Node-HKCU-Run-zASRockInstantBoot - (no file)
Wow6432Node-HKCU-Run-Mhsva - c:\users\oem\AppData\Roaming\browseui5.dll
.
.
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}]
@Denied: (A 2) (Everyone)
@="FlashBroker"
"LocalizedString"="@c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10l_ActiveX.exe,-101"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\Elevation]
"Enabled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\LocalServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\FlashUtil10l_ActiveX.exe"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{A483C63A-CDBC-426E-BF93-872502E8144E}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Shockwave Flash Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10l.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\MiscStatus]
@="0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ProgID]
@="ShockwaveFlash.ShockwaveFlash.10"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10l.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB6E-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="ShockwaveFlash.ShockwaveFlash"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}]
@Denied: (A 2) (Everyone)
@="Macromedia Flash Factory Object"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\InprocServer32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10l.ocx"
"ThreadingModel"="Apartment"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ProgID]
@="FlashFactory.FlashFactory.1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\ToolboxBitmap32]
@="c:\\Windows\\SysWOW64\\Macromed\\Flash\\Flash10l.ocx, 1"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\TypeLib]
@="{D27CDB6B-AE6D-11cf-96B8-444553540000}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\Version]
@="1.0"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\CLSID\{D27CDB70-AE6D-11cf-96B8-444553540000}\VersionIndependentProgID]
@="FlashFactory.FlashFactory"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}]
@Denied: (A 2) (Everyone)
@="IFlashBroker4"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\ProxyStubClsid32]
@="{00020424-0000-0000-C000-000000000046}"
.
[HKEY_LOCAL_MACHINE\software\Classes\Wow6432Node\Interface\{E3F2C3CB-5EB8-4A04-B22C-7E3B4B6AF30F}\TypeLib]
@="{FAB3E735-69C7-453B-A446-B6823C6DF1C9}"
"Version"="1.0"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components]
@Denied: (Full) (Everyone)
@Denied: (Full) (Everyone)
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\>{22d6f312-b0f6-11d0-94ab-0080c74c7e95}]
@="Microsoft Windows Media Player"
"Version"="12,0,7600,16667"
"IsInstalled"=dword:00000000
"ComponentID"="WMPACCESS"
"LocalizedName"=expand:"@%SystemRoot%\\system32\\wmploc.dll,-128"
"StubPath"=expand:"%SystemRoot%\\system32\\unregmp2.exe /ShowWMP"
"DontAsk"=dword:00000002
"Locale"="*"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\>{26923b43-4d38-484f-9b9e-de460746276c}]
@="Internet Explorer"
"Version"="8,0,7600,17136"
"IsInstalled"=dword:00000001
"ComponentID"="IEACCESS"
"LocalizedName"="@c:\\Windows\\SysWOW64\\ie4uinit.exe,-21"
"StubPath"="c:\\Windows\\SysWOW64\\ie4uinit.exe -UserIconConfig"
"Dontask"=dword:00000002
"Locale"="*"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\>{60B49E34-C7CC-11D0-8953-00A0C90347FF}]
@="Browser Customizations"
"IsInstalled"=dword:00000001
"Version"="8,0,7100,0"
"ComponentiD"="BRANDING.CAB"
"LocalizedName"="@c:\\Windows\\SysWOW64\\iedkcs32.dll,-3052"
"StubPath"="\"c:\\Windows\\SysWOW64\\rundll32.exe\" \"c:\\Windows\\SysWOW64\\iedkcs32.dll\",BrandIEActiveSetup SIGNUP"
"Locale"="*"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{22d6f312-b0f6-11d0-94ab-0080c74c7e95}]
@="Microsoft Windows Media Player 12.0"
"IsInstalled"=dword:00000001
"Version"="12,0,7600,16667"
"DontAsk"=dword:00000002
"Locale"="EN"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{2C7339CF-2B09-4501-B3F3-F3508C9228ED}]
@="Themes Setup"
"LocalizedName"=expand:"@%SystemRoot%\\system32\\themeui.dll,-2682"
"ComponentID"="Theme Component"
"IsInstalled"=dword:00000001
"Locale"="EN"
"StubPath"=expand:"%SystemRoot%\\system32\\regsvr32.exe /s /n /i:/UserInstall %SystemRoot%\\system32\\themeui.dll"
"Version"="1,1,1,9"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{3af36230-a269-11d1-b5bf-0000f8051515}]
@="Offline Browsing Pack"
"IsInstalled"=dword:00000001
"Version"="8,0,7600,16385"
"ComponentID"="MobilePk"
"Locale"="*"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{44BBA840-CC51-11CF-AAFA-00AA00B6015C}]
"IsInstalled"=dword:00000001
"Dontask"=dword:00000002
"Locale"="*"
"ComponentID"="MailNews"
"CloneUser"=dword:00000001
"StubPath"=expand:"\"%ProgramFiles(x86)%\\Windows Mail\\WinMail.exe\" OCInstallUserConfigOE"
"Version"="6,1,7600,16385"
@="Microsoft Windows"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{44BBA855-CC51-11CF-AAFA-00AA00B6015F}]
@="DirectDrawEx"
"ComponentID"="DirectDrawEx"
"IsInstalled"=dword:00000001
"Locale"="*"
"Version"="4,71,1113,0"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{45ea75a0-a269-11d1-b5bf-0000f8051515}]
@="Internet Explorer Help"
"IsInstalled"=dword:00000001
"Version"="8,0,7600,16385"
"ComponentID"="HelpCont"
"Locale"="*"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{4f645220-306d-11d2-995d-00c04f98bbc9}]
@="Microsoft Windows Script 5.6"
"ComponentID"="MSVBScript"
"IsInstalled"=dword:00000001
"Locale"="EN"
"Version"="5,6,0,8833"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{5fd399c0-a70a-11d1-9948-00c04f98bbc9}]
@="Internet Explorer Setup Tools"
"IsInstalled"=dword:00000001
"Version"="8,0,7600,16385"
"ComponentID"="GenSetup"
"Locale"="*"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{630b1da0-b465-11d1-9948-00c04f98bbc9}]
"KeyFileName"=expand:"%SystemRoot%\\system32\\msieftp.dll"
@="Browsing Enhancements"
"IsInstalled"=dword:00000001
"Version"="8,0,7600,16385"
"ComponentID"="ExtraPack"
"Locale"="*"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{6BF52A52-394A-11d3-B153-00C04F79FAA6}]
@="Microsoft Windows Media Player"
"IsInstalled"=dword:00000001
"Version"="12,0,7600,16667"
"ComponentID"="Microsoft Windows Media Player"
"LocalizedName"=expand:"@%SystemRoot%\\system32\\wmploc.dll,-128"
"StubPath"=expand:"%SystemRoot%\\system32\\unregmp2.exe /FirstLogon /Shortcuts /RegBrowsers /ResetMUI"
"DontAsk"=dword:00000002
"Locale"="EN"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{6fab99d0-bab8-11d1-994a-00c04f98bbc9}]
@="MSN Site Access"
"IsInstalled"=dword:00000001
"Version"="4,9,9,2"
"ComponentID"="MSN_Auth"
"Locale"="*"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{7790769C-0471-11d2-AF11-00C04FA35D02}]
@="Address Book 7"
"Version"="6,1,7600,16684"
"IsInstalled"=dword:00000001
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{7C028AF8-F614-47B3-82DA-BA94E41B1089}]
@=".NET Framework"
"Locale"=""
"ComponentID"=".NETFramework"
"Version"="2,0,50727,0"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4340}]
@="Windows Desktop Update"
"LocalizedName"=expand:"@%SystemRoot%\\system32\\shell32.dll,-32969"
"ComponentID"="IE4_SHELLID"
"IsInstalled"=dword:00000001
"Locale"="en"
"StubPath"=expand:"regsvr32.exe /s /n /i:U shell32.dll"
"Version"="6,1,7600,16644"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{89820200-ECBD-11cf-8B85-00AA005B4383}]
@="Web Platform Customizations"
"IsInstalled"=dword:00000001
"Version"="8,0,7600,17136"
"ComponentID"="BASEIE40_W2K"
"LocalizedName"="@c:\\Windows\\SysWOW64\\ie4uinit.exe,-2000"
"StubPath"="c:\\Windows\\SysWOW64\\ie4uinit.exe -BaseSettings"
"Locale"="en"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{89B4C1CD-B018-4511-B0A1-5476DBF70820}]
"IsInstalled"=dword:00000001
"ComponentID"="DOTNETFRAMEWORKS"
"StubPath"="c:\\Windows\\SysWOW64\\Rundll32.exe c:\\Windows\\SysWOW64\\mscories.dll,Install"
"DontAsk"=dword:00000002
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{9381D8F2-0288-11D0-9501-00AA00B911A5}]
@="Dynamic HTML Data Binding"
"IsInstalled"=dword:00000001
"Version"="8,0,7600,16385"
"ComponentID"="Tridata"
"Locale"="*"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{C9E9A340-D1F1-11D0-821E-444553540600}]
@="Internet Explorer Core Fonts"
"IsInstalled"=dword:00000001
"Version"="8,0,7600,17136"
"ComponentID"="Fontcore"
"Locale"="*"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{de5aed00-a4bf-11d1-9948-00c04f98bbc9}]
@="HTML Help"
"IsInstalled"=dword:00000001
"Version"="6,1,7600,16385"
"ComponentID"="HTMLHelp"
"Locale"="*"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{E92B03AB-B707-11d2-9CBD-0000F87A369E}]
@="Active Directory Service Interface"
"ComponentID"="ADSI"
"IsInstalled"=dword:00000001
"Locale"="EN"
"Version"="5,0,00,0"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Active Setup\Installed Components\{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}]
"Locale"=""
"Version"="4,0,30319,0"
"ComponentID"=".NETFramework"
@=".NET Framework"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Office\Common\Smart Tag\Actions\{B7EFF951-E52F-45CC-9EF7-57124F2177CC}]
@Denied: (A) (Everyone)
"Solution"="{15727DE6-F92D-4E46-ACB4-0E2C58B31A18}"
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane3]
@Denied: (A) (Everyone)
.
[HKEY_LOCAL_MACHINE\software\Wow6432Node\Microsoft\Schema Library\ActionsPane3\0]
"Key"="ActionsPane3"
"Location"="c:\\Program Files (x86)\\Common Files\\Microsoft Shared\\VSTO\\ActionsPane3.xsd"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Control\PCW\Security]
@Denied: (Full) (Everyone)
.
Completion time: 2011-05-11 22:39:28
ComboFix-quarantined-files.txt 2011-05-11 21:39
.
Pre-Run: 459,173,134,336 bytes free
Post-Run: 459,213,418,496 bytes free
.
- - End Of File - - CE286FDE4C2BAAC5A2B3780ED098C956


Attached File  cfixjackiemay.txt   22.87KB   2 downloads

Oh my god this seems to have worked - yaaaaaaaaaaaaay!

I'll be really interested to know what you pick up from the log.


Thanks for all your help so far - you're a god send!

Jackie

Edited by MsJackie, 11 May 2011 - 05:07 PM.


#9 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 11 May 2011 - 05:23 PM

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 MsJackie

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Posted 11 May 2011 - 06:36 PM

Hi Gringo

Ok ran TFCC as administrator (no idea how to log on as administrator as the program asked). Nothing to note there.

Ran mbam as administrator too. Didn't get to do the bit about clicking ok etc, because it went straight to notepad. Log attached.
Attached File  mbam-log-2011-05-12 (00-08-25).txt   885bytes   2 downloads

Tried running HijackThis but couldn't run as administrator as it didn't come up with the option on the right click. This seemed to scupper things. It seemed to run the scan ok but couldn't create a log in notepad. Came up with the list of things with the check boxes and the buttons at bottom including 'Analyze this', etc so it looked like the right thing, but there seemed no way of copying that info - as it wasn't in notepad couldn't do 'select all', etc.

Do you have any thoughts?

Thanks

Jackie

#11 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 11 May 2011 - 06:39 PM

Hello

Sometimes we have to run it like this To run HijackThis as an administrator,
rightclick HijackThis.exe (located: C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe)
and select to run as administrator

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 MsJackie

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Posted 12 May 2011 - 03:04 PM

Hey Gringo - went into Properties and checked 'Run as administrator' from there. No idea why it didn't come up on usual right click.

Log here and below: Attached File  hijackthismaylog.txt   8.37KB   0 downloads

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 21:01:57, on 12/05/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16766)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe
C:\Program Files (x86)\McAfee Security Scan\2.0.181\SSScheduler.exe
C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Windows\SysWOW64\Macromed\Flash\FlashUtil10l_ActiveX.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\IELowutil.exe
C:\Program Files (x86)\Trend Micro\HiJackThis\HiJackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
O2 - BHO: Google Toolbar Helper - {AA58ED58-01DD-4d91-8333-CF10577473F7} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O2 - BHO: Google Toolbar Notifier BHO - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files (x86)\Google\GoogleToolbarNotifier\5.6.5805.1910\swg.dll
O2 - BHO: URLRedirectionBHO - {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
O3 - Toolbar: Google Toolbar - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - C:\Program Files (x86)\Google\Google Toolbar\GoogleToolbar_32.dll
O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
O4 - HKLM\..\Run: [ATICustomerCare] "C:\Program Files (x86)\ATI\ATICustomerCare\ATICustomerCare.exe"
O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files (x86)\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000
O8 - Extra context menu item: Google Sidewiki... - res://C:\Program Files (x86)\Google\Google Toolbar\Component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
O8 - Extra context menu item: Se&nd to OneNote - res://C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: Se&nd to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
O9 - Extra button: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O9 - Extra 'Tools' menuitem: OneNote Lin&ked Notes - {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Filter hijack: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\Microsoft Shared\OFFICE14\MSOXMLMF.DLL
O23 - Service: @%SystemRoot%\system32\Alg.exe,-112 (ALG) - Unknown owner - C:\Windows\System32\alg.exe (file missing)
O23 - Service: AMD External Events Utility - Unknown owner - C:\Windows\system32\atiesrxx.exe (file missing)
O23 - Service: Cobian Backup 10 Volume Shadow Copy service (cbVSCService) - CobianSoft, Luis Cobian - C:\Program Files (x86)\Cobian Backup 10\cbVSCService.exe
O23 - Service: @%SystemRoot%\system32\efssvc.dll,-100 (EFS) - Unknown owner - C:\Windows\System32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\fxsresm.dll,-118 (Fax) - Unknown owner - C:\Windows\system32\fxssvc.exe (file missing)
O23 - Service: Google Update Service (gupdate) (gupdate) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Update Service (gupdatem) (gupdatem) - Google Inc. - C:\Program Files (x86)\Google\Update\GoogleUpdate.exe
O23 - Service: Google Software Updater (gusvc) - Google - C:\Program Files (x86)\Google\Common\Google Updater\GoogleUpdaterService.exe
O23 - Service: @keyiso.dll,-100 (KeyIso) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: Intel® Management and Security Application Local Management Service (LMS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\LMS\LMS.exe
O23 - Service: McAfee Security Scan Component Host Service (McComponentHostService) - McAfee, Inc. - C:\Program Files (x86)\McAfee Security Scan\2.0.181\McCHSvc.exe
O23 - Service: @comres.dll,-2797 (MSDTC) - Unknown owner - C:\Windows\System32\msdtc.exe (file missing)
O23 - Service: @%SystemRoot%\System32\netlogon.dll,-102 (Netlogon) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\psbase.dll,-300 (ProtectedStorage) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%systemroot%\system32\Locator.exe,-2 (RpcLocator) - Unknown owner - C:\Windows\system32\locator.exe (file missing)
O23 - Service: @%SystemRoot%\system32\samsrv.dll,-1 (SamSs) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\snmptrap.exe,-3 (SNMPTRAP) - Unknown owner - C:\Windows\System32\snmptrap.exe (file missing)
O23 - Service: @%systemroot%\system32\spoolsv.exe,-1 (Spooler) - Unknown owner - C:\Windows\System32\spoolsv.exe (file missing)
O23 - Service: @%SystemRoot%\system32\sppsvc.exe,-101 (sppsvc) - Unknown owner - C:\Windows\system32\sppsvc.exe (file missing)
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files (x86)\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: @%SystemRoot%\system32\ui0detect.exe,-101 (UI0Detect) - Unknown owner - C:\Windows\system32\UI0Detect.exe (file missing)
O23 - Service: Intel® Management & Security Application User Notification Service (UNS) - Intel Corporation - C:\Program Files (x86)\Intel\Intel® Management Engine Components\UNS\UNS.exe
O23 - Service: @%SystemRoot%\system32\vaultsvc.dll,-1003 (VaultSvc) - Unknown owner - C:\Windows\system32\lsass.exe (file missing)
O23 - Service: @%SystemRoot%\system32\vds.exe,-100 (vds) - Unknown owner - C:\Windows\System32\vds.exe (file missing)
O23 - Service: @%systemroot%\system32\vssvc.exe,-102 (VSS) - Unknown owner - C:\Windows\system32\vssvc.exe (file missing)
O23 - Service: @%SystemRoot%\system32\Wat\WatUX.exe,-601 (WatAdminSvc) - Unknown owner - C:\Windows\system32\Wat\WatAdminSvc.exe (file missing)
O23 - Service: @%systemroot%\system32\wbengine.exe,-104 (wbengine) - Unknown owner - C:\Windows\system32\wbengine.exe (file missing)
O23 - Service: @%Systemroot%\system32\wbem\wmiapsrv.exe,-110 (wmiApSrv) - Unknown owner - C:\Windows\system32\wbem\WmiApSrv.exe (file missing)
O23 - Service: @%PROGRAMFILES%\Windows Media Player\wmpnetwk.exe,-101 (WMPNetworkSvc) - Unknown owner - C:\Program Files (x86)\Windows Media Player\wmpnetwk.exe (file missing)

--
End of file - 8568 bytes

#13 gringo_pr

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Posted 12 May 2011 - 03:39 PM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 10.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - HKLM\..\Run: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
      O4 - HKLM\..\Run: [ATICustomerCare] "C:\Program Files (x86)\ATI\ATICustomerCare\ATICustomerCare.exe"
      O4 - HKCU\..\Run: [swg] "C:\Program Files (x86)\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe"
      O4 - Startup: OneNote 2010 Screen Clipper and Launcher.lnk = C:\Program Files (x86)\Microsoft Office\Office14\ONENOTEM.EXE
      O4 - Global Startup: McAfee Security Scan Plus.lnk = ?
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Click on copy to clipboard and paste the results here in this topic
  • you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
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#14 MsJackie

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Posted 12 May 2011 - 05:00 PM

Hi again

Looks like there's still something lingering....

Eset log: C:\Qoobox\Quarantine\C\Users\oem\AppData\Roaming\browseui5.dll.vir a variant of Win32/Kryptik.NDC trojan

Let me know what you think

So exciting that we're nearly there!

Jackie

#15 gringo_pr

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Posted 12 May 2011 - 06:36 PM

Hello

The Online scan is only reporting backups created during the course of this fix C:\Qoobox\Quarantine\, and/or items located in System Restore's cache C:\System Volume Information\, Whatever is in these folders can't harm you unless you choose to perform a manual restore. the following steps will remove these backups.


Very well done!! This is my general post for when your logs show no more signs of malware - Please let me know if you still are having problems with your computer and what these problems are.


The following procedure will implement some cleanup procedures. It will also reset your System Restore by flushing out previous restore points and create a new restore point. It will also remove all the backups our tools may have made.

Any programs and logs that are left over you can just be deleted from the desktop. TFC is a free temp file cleaner that is very easy to use, I would keep this and use before you do any scans or when you want to free up some space.

:DeFogger:

  • To re-enable your Emulation drivers, double click DeFogger to run the tool.
  • The application window will appear
  • Click the Re-enable button to re-enable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger will now ask to reboot the machine - click OK
Your Emulation drivers are now re-enabled.


:Uninstall ComboFix:

  • turn off all active protection software
  • push the "windows key" + "R" (between the "Ctrl" button and "Alt" Button)
  • please copy and past the following into the box ComboFix /Uninstall and click OK.
  • Note the space between the X and the /Uninstall, it needs to be there.
  • Posted Image


:remove tools:

Please download OTCleanIt and save it to desktop. This tool will remove all the tools we used to clean your pc.
  • Double-click OTCleanIt.exe.
  • Click the CleanUp! button.
  • Select Yes when the "Begin cleanup Process?" prompt appears.
  • If you are prompted to Reboot during the cleanup, select Yes.
  • The tool will delete itself once it finishes, if not delete it by yourself.
  • If asked to restart the computer, please do so
Note: If you receive a warning from your firewall or other security programs regarding OTCleanIt attempting to contact the internet, please allow it to do so.


:clear system restore points:

This is a good time to clear your existing system restore points and establish a new clean restore point:
  • Go to Start > All Programs > Accessories > System Tools > System Restore
  • Select Create a restore point, and Ok it.
  • Next, go to Start > Run and type in cleanmgr
  • choose your root drive (normally C:)
  • after it calculates how much space you will save it will open up a new window
  • Select the More options tab at the top of the window
  • Choose the option to clean up system restore and OK it.
  • go back to the disk clean up tab
  • put a checkmark in all - except compress old files (leave this unchecked)
  • click Ok then click yes
This will remove all restore points except the new one you just created and clean unneeded files


:Make your Internet Explorer more secure:

  • From within Internet Explorer click on the Tools menu and then click on Options.
  • Click once on the Security tab
  • Click once on the Internet icon so it becomes highlighted.
  • Click once on the Custom Level button.
  • Change the Download signed ActiveX controls to Prompt
  • Change the Download unsigned ActiveX controls to Disable
  • Change the Initialise and script ActiveX controls not marked as safe to Disable
  • Change the Installation of desktop items to Prompt
  • Change the Launching programs and files in an IFRAME to Prompt
  • When all these settings have been made, click on the OK button.
  • If it prompts you as to whether or not you want to save the settings, press the Yes button.
    Next press the Apply button and then the OK to exit the Internet Properties page.


:Make Firefox more secure:

please visit this page to explain how to make Firefox more secure - How to Secure Firefox


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector


:Turn On Automatic Updates:

Turn On Automatic Updates
1. Click Start, click Run, type sysdm.cpl, and then press ENTER.
2. Click the Automatic Updates tab, and then click to select one of the following options. We recommend that you select the Automatic (recommended) Automatically download recommended updates for my computer and install them

If you click this setting, click to select the day and time for scheduled updates to occur. You can schedule Automatic Updates for any time of day. Remember, your computer must be on at the scheduled time for updates to be installed. After you set this option, Windows recognizes when you are online and uses your Internet connection to find updates on the Windows Update Web site or on the Microsoft Update Web site that apply to your computer. Updates are downloaded automatically in the background, and you are not notified or interrupted during this process. An icon appears in the notification area of your taskbar when the updates are being downloaded. You can point to the icon to view the download status. To pause or to resume the download, right-click the icon, and then click Pause or Resume. When the download is completed, another message appears in the notification area so that you can review the updates that are scheduled for installation. If you choose not to install at that time, Windows starts the installation on your set schedule.

or visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

:antispyware programs:

I would reccomend the download and installation of some or all of the following programs (all free), and the updating of them regularly:

  • WinPatrol As a robust security monitor, WinPatrol will alert you to hijackings, malware attacks and critical changes made to your computer without your permission. WinPatrol takes snapshot of your critical system resources and alerts you to any changes that may occur without your knowledge.
  • Spyware Blaster - By altering your registry, this program stops harmful sites from installing things like ActiveX Controls on your machines.
  • Malwarebytes' Anti-Malware Malwarebytes' Anti-Malware is a new and powerful anti-malware tool. It is
    totally free but for real-time protection you will have to pay a small one-time fee. We used this to help clean your computer and recomend keeping it and using often.

Here is some great reading about how to be safer online:

PC Safety and Security - What Do I Need? from my friends at Tech Support Forum
and
COMPUTER SECURITY - a short guide to staying safer online from my friends at Malware Removal

I'd be grateful if you could reply to this post so that I know you have read it and, if you've no other questions, the thread can then be closed.

I Will Keep This Open For About Three Days, If Anything Comes Up - Just Come Back And Let Me Know, after that time you will have to send me a PM

My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->Posted Image<-- Don't worry every little bit helps.

Gringo
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If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

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