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XP Pro froze on boot up after hibernation...


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#1 pcbaka

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Posted 03 May 2011 - 03:57 PM

Hi all...I am having a problem with windows XP Pro. I guess it started a couple of days before when AVG detected a trojan and blocked it. Then about two days later it wouldn't boot up after going into hibernation. My wife performed a "CHKDSK/R" to no avail and then I got it to come back up by pressing F8 repeatedly on boot up until I got to a screen that gave two options..."delete restoration data and boot.." or "continue boot". I chose to delete and got it to the desktop screen but AVG was finding a bunch of Trojans. I ran Malwarebytes and it found and got rid of 8 threats but AVG is still picking up anywhere from 4-10 Trojans and only gets rid of half of them, the other half seem to be the exact duplicate but they seem to be in "memory" and it can't get rid of them. I've tried to restore it to a week ago before the problem started but the Trojans are still there...also sometimes the task bar turns white...and then I won't be able to open programs or have internet access until I re-boot...Also something seems to be "scvhost" related as I get that error that it has to close. Also in AVG it is detecting the Trojans there and in "explorer.exe" and "firefox.exe"...hope someone can help and much appreciated...

Edited by hamluis, 03 May 2011 - 04:59 PM.
Moved from XP to Am I Infected.


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#2 pcbaka

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Posted 06 May 2011 - 05:55 PM

Also ran AVG anti-rootkit scan and MBR is infected with "Rootkit.TDSS.TDL4"...

#3 Orange Blossom

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Posted 06 May 2011 - 09:07 PM

Hello,

Given what you've just stated, please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#4 pcbaka

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Posted 07 May 2011 - 12:26 AM

Thank you for the reply !!! :thumbup2:

As requested I have created a new topic....My link

#5 Orange Blossom

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Posted 07 May 2011 - 04:34 PM

Hello,

You're welcome. Now for the hard and extremely frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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