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Internet randomly freezes


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#1 Duncan657

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Posted 03 May 2011 - 12:20 AM

Hi Guys
I am new to the forum and came across your site via google. I think I might have a problem with my computer but my antivirus has found nothing. Could someone please have a quick look at my Hijackthis log?

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 23:58:39, on 02/05/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
D:\Program Files\Avira\AntiVir Desktop\avguard.exe
D:\Program Files\Avira\AntiVir Desktop\avshadow.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spoolsv.exe
D:\Program Files\Avira\AntiVir Desktop\sched.exe
C:\Program Files\Asus\EeePC ACPI\AsTray.exe
C:\Program Files\Asus\EeePC ACPI\AsAcpiSvr.exe
C:\WINDOWS\system32\hkcmd.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\igfxext.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\Elantech\ETDCtrl.exe
D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
D:\Program Files\Avira\AntiVir Desktop\avgnt.exe
D:\Program Files\WinZip\WZQKPICK.EXE
C:\WINDOWS\system32\mmc.exe
C:\WINDOWS\system32\cmd.exe
C:\Documents and Settings\Darren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Darren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Darren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
d:\program files\avira\antivir desktop\avcenter.exe
C:\Documents and Settings\Darren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
D:\Program Files\Avira\AntiVir Desktop\avscan.exe
C:\Documents and Settings\Darren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Darren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\WINDOWS\system32\msiexec.exe
D:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Documents and Settings\Darren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe
C:\Documents and Settings\Darren\Local Settings\Application Data\Google\Chrome\Application\chrome.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.co.uk/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
O2 - BHO: (no name) - {DBC80044-A445-435b-BC74-9C25C1C588A9} - (no file)
O4 - HKLM\..\Run: [AsusTray] C:\Program Files\Asus\EeePC ACPI\AsTray.exe
O4 - HKLM\..\Run: [AsusACPIServer] C:\Program Files\Asus\EeePC ACPI\AsAcpiSvr.exe
O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\WINDOWS\system32\igfxpers.exe
O4 - HKLM\..\Run: [RTHDCPL] RTHDCPL.EXE
O4 - HKLM\..\Run: [ETDWare] C:\Program Files\Elantech\ETDCtrl.exe
O4 - HKLM\..\Run: [ZoneAlarm Client] "D:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe"
O4 - HKLM\..\Run: [DLCCCATS] rundll32 C:\WINDOWS\system32\spool\DRIVERS\W32X86\3\DLCCtime.dll,_RunDLLEntry@16
O4 - HKLM\..\Run: [avgnt] "D:\Program Files\Avira\AntiVir Desktop\avgnt.exe" /min
O4 - HKUS\S-1-5-21-776561741-1897051121-515967899-1003\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'postgres')
O4 - HKUS\S-1-5-21-776561741-1897051121-515967899-1003\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'postgres')
O4 - HKUS\S-1-5-18\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'SYSTEM')
O4 - HKUS\S-1-5-18\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\CTFMON.EXE (User 'Default user')
O4 - HKUS\.DEFAULT\..\RunOnce: [_nltide_3] rundll32 advpack.dll,LaunchINFSectionEx nLite.inf,C,,4,N (User 'Default user')
O4 - Global Startup: WinZip Quick Pick.lnk = D:\Program Files\WinZip\WZQKPICK.EXE
O9 - Extra button: Titan Poker - {49783ED4-258D-4f9f-BE11-137C18D3E543} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Titan Poker - {49783ED4-258D-4f9f-BE11-137C18D3E543} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: Noble Poker - {B723B1B8-9788-4684-ADA7-D1DB02E1D516} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra 'Tools' menuitem: Noble Poker - {B723B1B8-9788-4684-ADA7-D1DB02E1D516} - C:\WINDOWS\system32\shdocvw.dll
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - D:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - D:\Program Files\PartyGaming\PartyPoker\RunApp.exe (file missing)
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\system32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\system32\browseui.dll
O23 - Service: Avira AntiVir Scheduler (AntiVirSchedulerService) - Avira GmbH - D:\Program Files\Avira\AntiVir Desktop\sched.exe
O23 - Service: Avira AntiVir Guard (AntiVirService) - Avira GmbH - D:\Program Files\Avira\AntiVir Desktop\avguard.exe
O23 - Service: CiSvc - Unknown owner - C:\WINDOWS\system32\cisvc.exe (file missing)
O23 - Service: postgresql-9.0 - PostgreSQL Server 9.0 (postgresql-9.0) - PostgreSQL Global Development Group - D:/Program Files/PostgreSQL/9.0/bin/pg_ctl.exe
O23 - Service: UPS - Unknown owner - C:\WINDOWS\System32\ups.exe (file missing)
O23 - Service: TrueVector Internet Monitor (vsmon) - Check Point Software Technologies LTD - C:\WINDOWS\system32\ZoneLabs\vsmon.exe

--
End of file - 6062 bytes

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#2 Orange Blossom

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Posted 11 May 2011 - 02:25 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 Duncan657

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Posted 11 May 2011 - 03:38 PM

Hello and thank you for your reply, I appreciate that you guys are busy. Since posting last the problem I am currently facing is driver related. I am unable t install drivers atm. Here are my logs

Attached Files



#4 kahdah

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Posted 12 May 2011 - 06:33 PM

Hello Duncan657

Welcome to BleepingComputer :)
==========================
Your logs are clean of malware.
What happens when you try to install the drivers?
Error messages etc...
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image

#5 Duncan657

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Posted 12 May 2011 - 07:45 PM

Excellent, thanks for checking. Initially when I tried to install any driver I got the error that the driver had not passed the XP logo testing for compatibility. I have since downloaded a fix from Microsoft which has corrected this. Iam now faced with the problem of trying to install my Graphics drivers, I get error 37 and I have tried everything t get it to install but it won't I think my registry might be messed up. Also when I try to use any usb mouse or keyboard it installs the wrong drivers. My machine is an asus eee 900 and I have the driver disk from asus.

#6 kahdah

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Posted 13 May 2011 - 04:20 AM

Hmm ok well it doesn't appear to be a malware issue in that case I will send you to the appropriate forum where they will be able to help you further.
Please start a new topic here > http://www.bleepingcomputer.com/forums/forum56.html
You can tell them you have been given the all clean by the malware staff.
Thank you and good luck :)
Please do not pm for help, post it in the forums instead.

If I am helping you and have not responded for 48 hours please send me a pm as I don't always get notifications.

My help is always free, however, if you would like to make a donation to me for the help I have provided please click here Posted Image




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