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Google redirect problem on Mac


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#1 Mottad

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Posted 02 May 2011 - 11:50 PM

Hi,

I'm having some problems with my computer and would like to know if anyone could help me, please. I'm on an iMac running OSX 10.6.7. (sorry if this is the wrong forum, I wasn't sure if I should post here or in "Am I infected?")

Whenever I try to access Google.com or search anything on the Chrome bar, I get a standard 404 Error. When I try to use YouTube, I get the following message: Invalid URL The requested URL "/", is invalid. Reference #9.960606c9.1304397977.21cf2459

This happens across all my browsers: Chrome, Safari and Firefox. I also feel like the processor has been a little slower at times, but maybe that's just me being paranoid.

A friend mentioned that this was a Trojan; she said she had fixed her computer by installing Kaspersky anti-virus. I purchased and installed the Mac version, updated the virus database and ran a full scan but it did not detect any infections.

Are there other programs I can use to resolve this problem?

Thanks in advance for your time reading this and any suggestions offered.

Best,

DMM

Edited by Orange Blossom, 02 May 2011 - 11:53 PM.
Moved to AII for initial assistance. ~ OB


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#2 Mottad

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Posted 03 May 2011 - 08:48 PM

Hi,

Sorry to boost my own thread but was just wondering if anyone had any suggestions?

#3 Mottad

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Posted 12 May 2011 - 06:23 PM

Hi,

The problem went away a few days after I posted this, and everything was fine for a while. Today, Google started acting up again. But now I get a different message when I try to access Google: "Not Found - The requested URL /search was not found on this server."

I also can't get into GMail by typing it in (It just turns up a blank page) but I can access it using a Chrome App (which, isn't that weird?)

Anyway, I posted a link to this thread in the "Please post in this topic if you have not received help after three days" but just wanted to note this update.

#4 Mottad

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Posted 12 May 2011 - 06:34 PM

Not to continue to have a conversation with myself, but I've resorted to using Bing, and let's be honest, really, using Bing is the WORST THING EVER. No exaggeration.

#5 boopme

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Posted 12 May 2011 - 07:04 PM

Hello, unfortunately all the replies to yourself make it appear you have help.

Please run these 2 next.


Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe (v2.5.0.0) from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.


If TDSSKiller does not run, try renaming it. To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to these[/color] instructions. In some cases it may be necessary to redownload TDSSKiller and randomly rename it before downloading and saving to the computer.



Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
[color=green]Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


Troubleshoot Malwarebytes' Anti-Malware

Edited by boopme, 12 May 2011 - 07:05 PM.

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#6 Mottad

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Posted 12 May 2011 - 09:18 PM

Hi,

Thanks for the help, but I'm on a Mac (I mentioned it on the title, but should have stated again on the body, sorry)

Neither of those programs seem to have Mac versions, is there another solution for Mac users?

#7 boopme

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Posted 12 May 2011 - 09:23 PM

I see now, I wil ask some one to look here
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 Blade

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Posted 12 May 2011 - 11:07 PM

Hello Mottad.

Are you using a router in your home? If so, are any other computers on your network also having problems?

~Blade

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#9 Mottad

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Posted 12 May 2011 - 11:16 PM

Hi Blade,

I am using a router but none of the other computers are affected (the other computers are running Windows, this is only affecting the Mac)

It also does not affect iPads and iPhones running wirelessly here.

Best,
DMM

Edited by Mottad, 12 May 2011 - 11:21 PM.


#10 Blade

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Posted 13 May 2011 - 12:14 AM

Hello.

If other computers on your network aren't being affected then the odds are that the problem exists on your machine. I will be honest with you: the field of OS X-targeted malware is still new. We are just now beginning to see substantial malware campaigns that target OS X systems.

Let's try clearing your local DNS cache.

From a terminal type the following command: dscacheutil -flushcache

After the command finishes execution, see if the behavior persists.

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#11 Mottad

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Posted 13 May 2011 - 12:21 AM

Thanks so much Blade, that seems to have worked.

Does this mean that the problem WAS malware or something else?

#12 Blade

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Posted 13 May 2011 - 12:36 AM

Honestly, while I can't be certain I don't think it was malware. It just doesn't fit.

However, I'm unsure what the root cause of the issue was in the first place. Providing that the behavior does not return I would say you're probably in the clear.

Be sure not to fall prey to the illusion that OS X is "malware proof" That is not the case, and we are beginning to see evidence to prove it. Practice safe surfing always.

~Blade

Edited by Blade Zephon, 13 May 2011 - 12:37 AM.

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#13 galvnanize

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Posted 23 May 2011 - 08:30 AM

Thanks,

I was getting those messages too and it was getting a bit frustrating. The solution worked for me.




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