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Programs will not open after Malwarebytes Scan

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#1 steinie


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Posted 02 May 2011 - 11:26 AM


After running Rkill and scanning with Malwarbytes (found and removed 5 issues), MS Office programs will not open from desktop icons. Kaspersky also will not open but, when clicked, a box appears asking with which program it should opened. On some other machines I have been able to System Restore, but this machine will not restore. Have also used http://www.dougknox..../file_assoc.htm to get programs to work but it did not work here. Dell Latitude D531 is the computer in question.

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#2 Orange Blossom

Orange Blossom

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Posted 02 May 2011 - 09:34 PM


Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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