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Can't run programs after fake Antispyware2010 removal


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#1 Adam11

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Posted 02 May 2011 - 11:17 AM

Accidentally let Javascript run when I didn't want to & ended up with a fake "XP Security Center" thing running, with an icon in my system tray & popping-up fake warnings about virus infections asking me to run a free scan. The malicious process was detected by Ad-Aware Live and after a scan, a file named sqd.exe was found in \local settings\application data and quarantined, later deleted. Family name Win32.FraudTool.XpAntispyware2010/B

Problem is now I cannot run most of my applications other than IE - for MS Office applications I get "application not found", for others including Windows Explorer and Firefox 4 I get brought to the screen asking what application to use to open the file. My restore points have also disappeared.

No problem running applications from my Administrator account.

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#2 boopme

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Posted 07 May 2011 - 08:58 PM

Hello, lets please do these, I believe we can run them like this.


Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.


Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Now reboot to Normal and run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 Adam11

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Posted 10 May 2011 - 12:07 AM

Okay, I followed your instructions. RKill didn't find anything, SuperAntiSpyware found some trojans & deleted them, then MAM found one trojan - deleted. But when I log in using my regular (limited user) account I still can't run my applications. Trying to run Microsoft Office applications, e.g. MS-Outlook, returns "application not found", clicking on other applications just brings up the "choose an application to run this file" window.

Here are the log files
---------------------------------------------------------------------------
Ad-Aware:

Logfile created: 30/04/2011 01:57:01
Ad-Aware version: 9.0.5
Extended engine: 3
Extended engine version: 3.1.2770
User performing scan: Adam Socha

*********************** Definitions database information ***********************
Lavasoft definition file: 150.385
Genotype definition file version: 2011/04/20 08:08:09
Extended engine definition file: 9147.0

******************************** Scan results: *********************************
Scan profile name: Full Scan (ID: full)
Objects scanned: 90230
Objects detected: 1


Type Detected
==========================
Processes.......: 1
Registry entries: 0
Hostfile entries: 0
Files...........: 0
Folders.........: 0
LSPs............: 0
Cookies.........: 0
Browser hijacks.: 0
MRU objects.....: 0



Quarantined items:
Description: c:\documents and settings\adam socha\local settings\application data\sqd.exe Family Name: Win32.FraudTool.XpAntispyware2010/B Engine: 1 Clean status: Success Item ID: 0 Family ID: 0

Scan and cleaning complete

-----------------------------------------------
SuperAntiSpyware:

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 05/09/2011 at 05:03 AM

Application Version : 4.51.1000

Core Rules Database Version : 7015
Trace Rules Database Version: 4827

Scan type : Complete Scan
Total Scan Time : 06:10:19

Memory items scanned : 376
Memory threats detected : 0
Registry items scanned : 9697
Registry threats detected : 4
File items scanned : 241551
File threats detected : 125

Trojan.Agent/Gen
HKLM\Software\xpre
HKLM\Software\xpre#execount

Trojan.Unclassified/NVCOI
C:\Program Files\CPV

Disabled.SecurityCenterOption
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#ANTIVIRUSDISABLENOTIFY
HKLM\SOFTWARE\MICROSOFT\SECURITY CENTER#FIREWALLDISABLENOTIFY

(... then a whole bunch of tracking cookies)

--------------------------------------------------------
MAM:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6542

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

10/05/2011 12:26:15 AM
mbam-log-2011-05-10 (00-26-15).txt

Scan type: Quick scan
Objects scanned: 259777
Time elapsed: 22 minute(s), 1 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 1
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\WINDOWS\SYSTEM32\xcsDd01 (Trojan.Agent) -> Quarantined and deleted successfully.

Files Infected:
(No malicious items detected)

#4 boopme

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Posted 10 May 2011 - 02:14 PM

Lets see if the malware was/is blocking it.

Please download exeHelper to your desktop.
Double-click on exeHelper.com to run the fix.
A black window should pop up, press any key to close once the fix is completed.
Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)
Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).


Finally.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 Adam11

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Posted 10 May 2011 - 08:36 PM

Thanks. Here are the two logs. I haven't checked if the problem is solved yet, but I will later and let you know how it went.

exeHelper by Raktor
Build 20100414
Run at 17:34:51 on 05/10/11
Now searching...
Checking for numerical processes...
Checking for sysguard processes...
Checking for bad processes...
Checking for bad files...
Checking for bad registry entries...
Resetting filetype association for .exe
Resetting filetype association for .com
Resetting userinit and shell values...
Resetting policies...
--Finished--

C:\Documents and Settings\Adam Socha\Application Data\Sun\Java\Deployment\cache\6.0\2\6f74e142-49528c79 Java/TrojanDownloader.OpenStream.NBV trojan deleted - quarantined
C:\Documents and Settings\Adam Socha\Application Data\Sun\Java\Deployment\cache\6.0\44\1e8e536c-197ca207 a variant of Java/TrojanDownloader.OpenStream.NBV trojan cleaned by deleting - quarantined
C:\Documents and Settings\Adam Socha\Application Data\Sun\Java\Deployment\cache\6.0\44\1e8e536c-25235ada a variant of Java/TrojanDownloader.OpenStream.NBV trojan cleaned by deleting - quarantined
C:\Documents and Settings\Adam Socha\Application Data\Sun\Java\Deployment\cache\6.0\44\1e8e536c-29dbb521 a variant of Java/TrojanDownloader.OpenStream.NBV trojan cleaned by deleting - quarantined
C:\Documents and Settings\Adam Socha\Application Data\Sun\Java\Deployment\cache\6.0\44\1e8e536c-3461f20b a variant of Java/TrojanDownloader.OpenStream.NBV trojan cleaned by deleting - quarantined
C:\Documents and Settings\Adam Socha\Application Data\Sun\Java\Deployment\cache\6.0\44\1e8e536c-53d48c92 a variant of Java/TrojanDownloader.OpenStream.NBV trojan cleaned by deleting - quarantined
C:\Documents and Settings\Adam Socha\Application Data\Sun\Java\Deployment\cache\6.0\44\1e8e536c-77d57451 a variant of Java/TrojanDownloader.OpenStream.NBV trojan cleaned by deleting - quarantined
C:\Documents and Settings\Adam Socha\Application Data\Sun\Java\Deployment\cache\6.0\45\5961e46d-3e66c58f Java/TrojanDownloader.Agent.NCM trojan deleted - quarantined
C:\Documents and Settings\Adam Socha\Application Data\Sun\Java\Deployment\cache\6.0\46\7b1f6eae-477306e2 multiple threats deleted - quarantined
C:\Documents and Settings\Adam Socha\Application Data\Sun\Java\Deployment\cache\6.0\58\40ba7f7a-31e97463 a variant of Java/Agent.AO trojan deleted - quarantined
C:\Documents and Settings\Adam Socha\Application Data\Sun\Java\Deployment\cache\6.0\7\7d40e887-6d495e50 multiple threats deleted - quarantined
C:\Documents and Settings\Admin\Application Data\Sun\Java\Deployment\cache\6.0\6\79ea2406-5a71b8a3 multiple threats deleted - quarantined
C:\Documents and Settings\Admin\Local Settings\Temp\PDF3CC.tmp PDF/Exploit.Pidief.PDS.Gen trojan cleaned by deleting - quarantined

#6 boopme

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Posted 10 May 2011 - 08:48 PM

When a browser runs an applet, the Java Runtime Environment (JRE) stores the downloaded files into its cache folder (C:\Documents and Settings\username\Application Data\Sun\Java\Deployment\cache) for quick execution later and better performance. Malicious applets are also stored in the Java cache directory and your anti-virus may detect them and provide alerts. For more specific information about Java exploits, please refer to Virus found in the Java cache directory.

Notification of these files as a threat does not always mean that a machine has been infected; it indicates that a program included the viral class file but this does not mean that it used the malicious functionality. As a precaution, I recommend clearing the entire cache to ensure everything is cleaned out: Thanks to quieman7
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 Adam11

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Posted 10 May 2011 - 11:09 PM

OK - I cleared the caches, rebooted. I still can't launch applications when logged-in to my usual user account. I don't seem to have any problems if I use other user accounts or the administrator account on this machine.

#8 boopme

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Posted 11 May 2011 - 09:06 AM

Please run this next.
This infection changes settings on your computer so that when you launch an executable, a file ending with .exe, it will instead launch the infection rather than the desired program. To fix this we must first download a Registry file that will fix these changes. From a clean computer, please download the following file and save it to a removable media such as a CD/DVD, external Drive, or USB flash drive.


FixNCR.reg

Edited by boopme, 11 May 2011 - 04:03 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 Adam11

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Posted 11 May 2011 - 01:11 PM

Okay, I've put it on a USB drive. What do I do with it now?

#10 boopme

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Posted 11 May 2011 - 04:04 PM

Run it off the drive,it's quick and then check if you can run the other apps.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 Adam11

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Posted 11 May 2011 - 10:10 PM

Yay! It worked!! Well, at first it didn't because I merged the Registry files while logged in using my Administrator account. But I tried it again while logged in to the affected user account, and now all seems well, I can run my programs.

Thanks ever so much, boopme :thumbsup:

#12 boopme

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Posted 11 May 2011 - 10:16 PM

Excellent!! You're welcome. Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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