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Virus Problem (Help Needed)


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4 replies to this topic

#1 kd001

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Posted 02 May 2011 - 09:16 AM

Hi,

I use Microsoft Security Essentials as protection on my laptop. However, it was infected by a virus (a fake security software). I was able to remove the virus using Malwarebytes' Anti-Malware. However now I have a strange problem. When Windows (Vista) starts my desktop is completely blank. None of the icons and folders that used to be there are there anymore. Its just the toolbar and a blank desktop. All the software is still present but all the word documents, photos etc... seem to have gone. The weird thing is when I open a word document and go to 'recent documents' I am still able to access some of the missing files. But the folders in which they are supposed to be located are gone. I can't even find them using the search function. But it doesn't seem that the missing files and folders have actually been deleted. Because I have seen the anti-virus software scan them! They just seem to have been hidden. Does anyone know what might be going on here?

Luckily I keep a back-up of all the important stuff so its not a major problem but it still would be nice to get everything back to normal.

Thanks a lot,
KD

Edited by hamluis, 02 May 2011 - 10:57 AM.
Moved from Vista to Am I Infected.


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#2 coles1mom

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Posted 02 May 2011 - 06:43 PM

Hi kd001, Step 17 might work for you http://www.bleepingcomputer.com/virus-removal/remove-windows-recovery

#3 kd001

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Posted 03 May 2011 - 10:41 AM

Hi kd001, Step 17 might work for you http://www.bleepingcomputer.com/virus-removal/remove-windows-recovery


Thanks, problem solved.

#4 coles1mom

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Posted 03 May 2011 - 07:21 PM

You're welcome.

#5 boopme

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Posted 03 May 2011 - 07:52 PM

Hello, ypou may still have some malware here and would like to check before you go.
I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

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