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Problems after removing the Windows Recovery Virus


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2 replies to this topic

#1 helphelp2011

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Posted 02 May 2011 - 05:24 AM

Hello all,

Thank you in advance for taking the time to be of help.

Context

My laptop got infected with the Windows Recovery virus a few weeks ago. I followed the steps here (http://www.bleepingcomputer.com/virus-removal/remove-windows-recovery) and managed to remove the worst of the virus.

My laptop runs on windows Vista

Situation

I can now use the laptop for every day tasks and my files are visible, etc. However, there are still (at least) 2 problems remaining.

1) Even when no applications appear to be running, the audio output intermittently gets hijacked and I hear people with Australian accents talking about celebrity gossip.
2) I regularly get a pop up saying "Internet Explorer script error" which trys to direct me to the following site: (hxxp://www.gossipcenter.com/jayde-nicole/jayde-nicoles-cleavage-ful-night-out-cleo-424042?adv=miva). I have tried to post a screen shot of below, I'm not sure if it will work.

Posted Image

Steps taken

In addition to following all the steps in the above Windows Recovery virus removal tutorial, I have done quite a few full scans and repairs using both MalwareBytes and SuperAntiSpyware. I have run this in both Safe mode and normal mode.

I would appreciate any advice on how to remove this virus.

Thank you

EDIT: I ran OTL - let me know if the outputs will be useful and will PM them to you

Edited by Orange Blossom, 21 May 2011 - 11:43 PM.
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#2 quietman7

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Posted 02 May 2011 - 07:24 AM

I ran OTL - let me know if the outputs will be useful and will PM them to you

We do not offer assistance via PM.

OTL logs are not permitted in this forum. Please read the "Preparation Guide".
  • If you cannot complete a step, then skip it and continue with the next.
  • In Step 7 there are instructions for downloading and running DDS which will create a Pseudo HJT Report as part of its log.
When you have done that, post your log in the Virus, Trojan, Spyware, and Malware Removal Logs forum, NOT here, for assistance by the Malware Response Team Experts. Include a note that you also have an OTL log which is available upon request.

If you cannot get DDS to complete a scan, then just post your OTL log instead.
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#3 Orange Blossom

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Posted 21 May 2011 - 11:44 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic398431.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
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