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Firewall will not enable, no LAC, ipconfig error, etc


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#1 geekofagirl

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Posted 02 May 2011 - 12:55 AM

Original post here.

I am working on a computer for a friend of mine. It was a barebones kit from Newegg (ie, no brand and model). The motherboard is Asus something or another, if that is relevant here I can find out what exactly.

I sat down at this machine and noticed a "Windows Security Alert" notifying of the firewall being turned off. I attempted to turn it back on, but to no avail. It has been a downward spiral since then of discovering more and more issues. With so many things at once, I assume this is some sort of infection and not everything coincidentally going haywire at once. I've Googled many of the issues independently, but I feel like treating things one at a time isn't going to get to the root of the problem(s). I've tried to include here as much as I can regarding what errors I've received and what I've done...

Windows Firewall alert - "Windows Firewall settings cannot be displayed because the associated service is not running. Do you want to start the Windows Firewall/Internet Connection Sharing (ICS) service?"
Yes - "Windows cannot start the Windows Firewall/Internet Connection Sharing (ICS) service."
CP > Services > start Windows Firewall/Internet Connection Sharing (ICS) - "Could not start the Windows Firewall/Internet Connection Sharing (ICS) service on Local Computer. Error 1068: The dependency service or group failed to start."

CP > Network Connections - [blank] but am able to browse with FF (after clearing proxy settings)

CP - Internet Options is not listed
When I open IE I am unable to browse at all. Internet Options is visible, but grayed out and inaccessible.

ipconfig - "This application has failed to start because RASAPI32.dll was not found. Re-installing the application may fix this problem."

Malwarebytes will finish installing, but upon trying to run - "Run-time error '53': File not found: shfolder"
I've removed the drive and scanned it as a slave. No significant infections were found (actually found more on the host computer, lol).

I've ran ComboFix, but it didn't seem to make any difference.

I have attached the ComboFix log in case it would be useful.


DDS.txt follows:

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Andrew at 23:49:50.95 on Sun 05/01/2011
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.3071.2471 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {7591DB91-41F0-48A3-B128-1A293FD8233D}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RUNDLL32.EXE
C:\Program Files\Saitek\SD6\Software\ProfilerU.exe
C:\Program Files\Saitek\SD6\Software\SaiMfd.exe
C:\Program Files\Nero\Nero 7\InCD\NBHGui.exe
C:\Program Files\Nero\Nero 7\InCD\InCD.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Pidgin\pidgin.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\AskBarDis\bar\bin\AskService.exe
C:\Program Files\AskBarDis\bar\bin\ASKUpgrade.exe
C:\Program Files\Nero\Nero 7\InCD\InCDsrv.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\CDBurnerXP\NMSAccessU.exe
C:\WINDOWS\system32\nvsvc32.exe
C:\Program Files\CyberLink\Shared files\RichVideo.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WLService.exe
C:\Program Files\Compact Wireless-G USB Adapter Wireless Network Monitor\WUSB54GC.exe
C:\WINDOWS\system32\wscntfy.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Program Files\DAEMON Tools Pro\DTProShellHlp.exe
C:\Documents and Settings\Andrew\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = www.google.com
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: AskBar BHO: {201f27d4-3704-41d6-89c1-aa35e39143ed} - c:\program files\askbardis\bar\bin\askBar.dll
TB: Ask Toolbar: {3041d03e-fd4b-44e0-b742-2d9b88305f98} - c:\program files\askbardis\bar\bin\askBar.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [nwiz] nwiz.exe /install
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [NvMediaCenter] RUNDLL32.EXE c:\windows\system32\NvMcTray.dll,NvTaskbarInit
mRun: [ProfilerU] c:\program files\saitek\sd6\software\ProfilerU.exe
mRun: [SaiMfd] c:\program files\saitek\sd6\software\SaiMfd.exe
mRun: [NeroFilterCheck] c:\program files\common files\ahead\lib\NeroCheck.exe
mRun: [SecurDisc] c:\program files\nero\nero 7\incd\NBHGui.exe
mRun: [InCD] c:\program files\nero\nero 7\incd\InCD.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\pidgin.lnk - c:\program files\pidgin\pidgin.exe
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\andrew\applic~1\mozilla\firefox\profiles\dzkivego.default\
FF - prefs.js: browser.startup.homepage - www.google.com
FF - prefs.js: network.proxy.type - 0
FF - plugin: c:\program files\mozilla firefox\plugins\npdnu.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdnupdater2.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
.
---- FIREFOX POLICIES ----
FF - user.js: network.protocol-handler.warn-external.dnupdate - false
.
============= SERVICES / DRIVERS ===============
.
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2009-7-16 165456]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2009-6-23 9968]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2009-6-23 72944]
R2 ASKService;ASKService;c:\program files\askbardis\bar\bin\AskService.exe [2009-10-16 464264]
R2 ASKUpgrade;ASKUpgrade;c:\program files\askbardis\bar\bin\ASKUpgrade.exe [2009-10-16 234888]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2009-7-16 17744]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-7-29 40384]
R3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-7-29 40384]
R3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast5\AvastSvc.exe [2010-7-29 40384]
R3 NPF;NetGroup Packet Filter Driver;c:\windows\system32\drivers\npf.sys [2010-6-25 35088]
S3 SaiKF622;SaiKF622;c:\windows\system32\drivers\SaiKF622.sys [2009-6-10 113664]
S3 SASENUM;SASENUM;c:\program files\superantispyware\SASENUM.SYS [2009-6-23 7408]
.
=============== Created Last 30 ================
.
2011-05-02 04:19:38 -------- d-----w- c:\docume~1\andrew\applic~1\Wireshark
2011-05-02 04:18:06 -------- d-----w- c:\program files\WinPcap
2011-05-02 03:38:22 -------- d-----w- c:\program files\Wireshark
2011-05-01 23:32:16 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-01 23:32:16 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-05-01 23:32:13 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-01 23:32:13 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-04-25 20:22:10 -------- d-----w- c:\program files\Registrar Registry Manager
2011-04-22 03:19:36 -------- d-sha-r- C:\cmdcons
2011-04-22 03:18:15 98816 ----a-w- c:\windows\sed.exe
2011-04-22 03:18:15 89088 ----a-w- c:\windows\MBR.exe
2011-04-22 03:18:15 256512 ----a-w- c:\windows\PEV.exe
2011-04-22 03:18:15 161792 ----a-w- c:\windows\SWREG.exe
2011-04-22 03:16:21 82564512 ----a-w- C:\reg_back_4-21-11.reg
2011-04-22 02:21:53 -------- d-----w- c:\windows\pss
2011-04-22 02:06:51 -------- d-----w- c:\program files\CCleaner
.
==================== Find3M ====================
.
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
.
============= FINISH: 23:50:29.20 ===============

Attached Files



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#2 m0le

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Posted 09 May 2011 - 07:54 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 geekofagirl

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Posted 09 May 2011 - 07:57 PM

Fantastic! I'm here! Go on...

#4 m0le

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Posted 09 May 2011 - 08:03 PM

First thing to do is to update Combofix. Please read this first though...

You should not run ComboFix unless you are specifically asked to by a helper. Also, due to the power of this tool it is strongly advised that you do not attempt to act upon any of the information displayed by ComboFix without supervision from someone who has been properly trained. If you do so, it may lead to problems with the normal functionality of your computer.


Okay, rerun Combofix and agree any updates. If no updates are requested then uninstall Combofix and redownload and run. Those instructions are below.

Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Disable any realtime antivirus or antispyware programs.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
    (For Vista/Windows 7 please click Start -> All Programs -> Accessories -> Run)
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between "Combofix" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then receive a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything associated with it.


Then


Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications including Firewalls, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#5 geekofagirl

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Posted 09 May 2011 - 08:09 PM

Will do. Forewarning, I am not currently in the same physical location as this machine. It may be a day or two.
However, I will get to this asap.

#6 m0le

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Posted 09 May 2011 - 08:10 PM

:thumbup2:
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#7 geekofagirl

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Posted 10 May 2011 - 01:46 PM

You will find ComboFix.txt attached.

I received 2 errors near the completion of ComboFix. They said the same thing, but differed in capitalization (ipconfig versus IPCONFIG), I am uncertain if the difference is significant. Here are screenshots of the errors:

Posted Image

Posted Image

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#8 m0le

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Posted 10 May 2011 - 05:24 PM

Let's rerun Combofix now, as below.

1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

3. Open notepad and copy/paste the text in the box below into it:

FCopy::
c:\windows\system32\dllcache\browser.dll | c:\windows\System32\browser.dll


Save this as CFScript.txt, in the same location as Comfix.exe (called ComboFix.exe in the below graphic)


Posted Image

Refering to the picture above, drag CFScript into ComboFix.exe

If the program requests for you to update Combofix then click Yes.

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.
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#9 geekofagirl

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Posted 10 May 2011 - 06:59 PM

ComboFix.txt (the second) is attached.

I also received the same two errors as displayed in my last response.

Attached Files



#10 m0le

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Posted 10 May 2011 - 08:28 PM

Combofix has done the trick. The window messages are confusing but RASAPI32.dll is a component that you should have and it can be used to attack your PC. However, it seems to have been deleted.

If you have your XP disk you should do a repair install

Click here for instructions on how to perform a repair installation.


For now, let's continue with the clean up.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
If no log is generated that means nothing was found. Please let me know if this happens.
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#11 geekofagirl

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Posted 10 May 2011 - 08:45 PM

I am unable to "download the component." I receive a dialogue box that says "Can not get update. Is proxy configured?"
Likely the answer is yes as I already had to remove proxy settings from FF. However, as I do not have access to Internet Options (through CP or IE) I cannot confirm or remove this.
Is there a way to re-enable Internet Options in this step of the game? Or a way to make the ESET scanner update in a different manner?

Posted Image

Pressing start does not do anything, it just reloads and says the same thing.

Edited by geekofagirl, 10 May 2011 - 08:46 PM.


#12 geekofagirl

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Posted 11 May 2011 - 01:45 AM

Just as a matter of fyi changes to the system. I restarted FF and it informed me that it had updated to 3.6.17.

#13 m0le

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Posted 11 May 2011 - 05:01 PM

Try this:

In Internet Explorer: Tools Menu -> Internet Options -> Connections Tab ->Lan Settings > uncheck "use a proxy server" and check to "Automatically detect settings".

In Firefox you find the Proxy server settings this like this. In Tools Menu -> Options... -> Advanced Tab -> Network Tab -> "Settings" under Connection.
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#14 geekofagirl

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Posted 11 May 2011 - 05:07 PM

I'm sorry, maybe I didn't state that clearly.
I've already cleared the proxy settings from Firefox.
However, I cannot access Internet Options from Control Panel or Internet Explorer. In CP it simply is not listed. In IE "Internet Options" is listed in the menu, but it is grayed out and I cannot click on it (I would send you a screenshot of that as well, but I am not at that computer).
It appears that access to Internet Options has somehow been disabled, therefore, I am unable to even check the proxy settings.

#15 m0le

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Posted 11 May 2011 - 05:51 PM

Did you run the repair installation?
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