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Vista machine unable to access Internet / Windows update after Malware removal

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#1 adamjs


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Posted 01 May 2011 - 09:35 PM


A friend of a friends mom heard that I was a computer guy so her laptop got handed off to me to fix. I received no information as to what the problem was or when it started giving them trouble, they just said its slow and they cant get online. I removed quite a bit of malware and a rootkit and I thought my troubles were over. I was able to get online with IE8 (Not Chrome or Firefox though) that day and do a Windows update, but I havent been able to get back online since. I've re-ran SAS, ComboFix and TDSS and none of them come up with anything. I've checked to see if its using a proxy but I didn't see any.

Windows Vista
Has valid IP address (wired and wireless)
Able to ping sites like google.com and get a response
Same results when booting into safemode with networking

Any help would be appreciated.


Edited by adamjs, 01 May 2011 - 09:37 PM.

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#2 Broni


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Posted 01 May 2011 - 11:13 PM

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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My help doesn't cost a penny, but if you'd like to consider a donation, click DONATE


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