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Firewill will not enable, no LAC, ipconfig error, etc

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#1 geekofagirl


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Posted 01 May 2011 - 08:00 PM

I am working on a computer for a friend of mine. It was a barebones kit from Newegg (ie, no brand and model). The motherboard is Asus something or another, if that is relevant here I can find out what exactly.

I sat down at this machine and noticed a "Windows Security Alert" notifying of the firewall being turned off. I attempted to turn it back on, but to no avail. It has been a downward spiral since then of discovering more and more issues. With so many things at once, I assume this is some sort of infection and not everything coincidentally going haywire at once. I've Googled many of the issues independently, but I feel like treating things one at a time isn't going to get to the root of the problem(s). I've tried to include here as much as I can regarding what errors I've received and what I've done...

Windows Firewall alert - "Windows Firewall settings cannot be displayed because the associated service is not running. Do you want to start the Windows Firewall/Internet Connection Sharing (ICS) service?"
Yes - "Windows cannot start the Windows Firewall/Internet Connection Sharing (ICS) service."
CP > Services > start Windows Firewall/Internet Connection Sharing (ICS) - "Could not start the Windows Firewall/Internet Connection Sharing (ICS) service on Local Computer. Error 1068: The dependency service or group failed to start."

CP > Network Connections - [blank] but am able to browse with FF (after clearing proxy settings)

CP - Internet Options is not listed
When I open IE I am unable to browse at all. Internet Options is visible, but grayed out and inaccessible.

ipconfig - "This application has failed to start because RASAPI32.dll was not found. Re-installing the application may fix this problem."

Malwarebytes will finish installing, but upon trying to run - "Run-time error '53': File not found: shfolder"
I've removed the drive and scanned it as a slave. No significant infections were found (actually found more on the host computer, lol).

I've ran ComboFix, but it didn't seem to make any difference.

I'm at a loss of where to even go from here, short of reinstalling - which we've already backed up essential docs in the case this is necessary. Any help, suggestions, thoughts would be greatly appreciated.

EDIT: Title: *Firewall (hehe, oops...)

Edited by geekofagirl, 01 May 2011 - 09:40 PM.

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#2 cryptodan


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Posted 01 May 2011 - 08:25 PM

Since you have already ran combofix I would like for you to please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

this will enable one our Malware Removal Team members ability to analyze your log.

#3 geekofagirl

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Posted 02 May 2011 - 12:56 AM

Log post here

#4 Orange Blossom

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Posted 02 May 2011 - 08:01 AM


Now for the hard and frustrating part: waiting.

Now that you have posted a log, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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