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MS removal tool + more


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9 replies to this topic

#1 cadetlok

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Posted 01 May 2011 - 05:47 PM

After trying to remove MS removal tool with various different methods I have read about I think I have removed the MS removal tool but I am still having issues with:
1.)being redirected to websites (stopzilla)
2.)most of the time windows desktop is black and I have to restart
3.)upon trying to restart/shutdown I get a blue screen with writing on it..

What I have tried:
1.)I have tried using the rkill.exe but with each of the different downloads it restarts the pc
2.)trying to scan with the GMER.exe but it also restarts the computer
3.)TDSS killer doesn't find anything alongside malwarebytes (tried both quick and full scan)
4.)Norman malware cleaner finds 8 threats and removes them everytime I restart

This is a nightmare any help would be appreciated..

also ran ESET online scanner which found 14 threats

Merged posts. ~ OB

Ran another full scan with malwarebytes and it found about 5 infections. Is the virus reinstalling itself after each restart?

I seemed to fix the problem of the BSOD and the google virus.. After hours of using various programs and reading forums a system restore solved my problems.. So far.. Now all I want to know is how can I tell that it is completely gone?

EDIT: Posts merged ~Budapest

Attached Files


Edited by Budapest, 03 May 2011 - 04:38 PM.


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#2 m0le

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Posted 09 May 2011 - 07:50 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
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#3 cadetlok

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Posted 10 May 2011 - 10:57 AM

Thanks for the reply, ready when you are..

#4 m0le

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Posted 10 May 2011 - 05:10 PM

You have a number of trojans so we need to use something quite powerful here.

Please download ComboFix from one of these locations:* IMPORTANT !!! Save ComboFix.exe to your Desktop making sure you rename it comfix.exe
  • Disable your AntiVirus and AntiSpyware applications including Firewalls, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Comfix.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

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Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

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Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply.
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#5 cadetlok

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Posted 11 May 2011 - 09:27 AM

I haven't had any problems since the system recovery but I ran the combofix anyway hoping it would get anything still hiding in my computer! the log is attached

Attached Files


Edited by cadetlok, 11 May 2011 - 09:50 AM.


#6 m0le

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Posted 11 May 2011 - 05:41 PM

Combofix shows no problems which matches your experiences.

I like to run ESET at this stage as it finds smaller, trickier malware files - if that's clear then you're definitely okay.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
If no log is generated that means nothing was found. Please let me know if this happens.
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#7 cadetlok

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Posted 12 May 2011 - 02:56 AM

Nothing was generated so im guessing everything is fine :)

#8 m0le

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Posted 12 May 2011 - 04:40 PM

You reckon right, cadetlok

You're clean. Good stuff! :thumbup2:

Let's do some clearing up

Uninstall ComboFix

Remove Combofix now that we're done with it.
  • Please press the Windows Key and R on your keyboard. This will bring up the Run... command.
    (For Vista/Windows 7 please click Start -> All Programs -> Accessories -> Run)
  • Now type in Combofix /Uninstall in the runbox and click OK. (Notice the space between "Combofix" and "/")
  • Please follow the prompts to uninstall Combofix.
  • You will then receive a message saying Combofix was uninstalled successfully once it's done uninstalling itself.
This will uninstall Combofix and anything associated with it.


We Need to Clean Up our Mess
Download and Run OTC

We will now remove the tools we used during this fix using OTC.

  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Use and update your AntiVirus Software

You must have a good antivirus. There are plenty to choose from but I personally recommend the free options of Avast and Avira Antivir. If you want to purchase a security program then I recommend any of the following: AVG, Norton, McAfee, Kaspersky and ESET Nod32.

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

Use this next program to check for updates for programs already on your system. Download Security Check by screen317 from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically, make sure that updates on any that are flagged are carried out as soon as possible

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it, happy surfing!

Cheers.

m0le
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#9 cadetlok

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Posted 12 May 2011 - 05:37 PM

Thanks a million so glad to be free from trojans hopefully Avira and malwarebytes will prevent this happening again.. Cheers again for your time and effort much appreciated.

#10 m0le

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Posted 16 May 2011 - 07:10 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.
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