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computer programs completely deleted????


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8 replies to this topic

#1 beaners

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Posted 01 May 2011 - 04:06 PM

Hello!!! I dont know if this is in the right forum??? But our family computer has been completely wiped out. All programs and everything is gone including desktop Icons. Seems like xp is messed up also under4 start menu all that is left is Internet explorer and Mozilla, all else is gone Can still go on internet by going thru the start menu. My wife has been using it quite a bit for online schooling. Not sure what to do or where to start? Or what could have caused it? Need some help or insight... Thanks for any and all help in advance.... Jay

Edited by beaners, 01 May 2011 - 05:12 PM.


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#2 BrainyTehBrain

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Posted 02 May 2011 - 07:25 PM

Go to my documents. On the menu bar, tools>Folder options> View. Check show hidden files and folders, are they there now? If they are, malware could of hid them and you should wait for more experienced members to take over from here :thumbup2:

Edited by BrainyTehBrain, 02 May 2011 - 07:26 PM.


#3 beaners

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Posted 04 May 2011 - 02:03 PM

Go to my documents. On the menu bar, tools>Folder options> View. Check show hidden files and folders, are they there now? If they are, malware could of hid them and you should wait for more experienced members to take over from here :thumbup2:





Did what you said and yes looks like everything is there, not 100% sure at this time. But now internet explorer is also gone from start menu. Just mozilla. Desktop still blank have run Malawarebytes and superantispyware. There was a couple off HUP? trojans. Have had problems in the past and have managed to clean and have everything be fine. But nothing this extreme. Thanks for the help and the help I am going to obviously need. Thank you..

#4 beaners

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Posted 17 May 2011 - 06:44 PM

Any help with this??? Some stuff is in my documents but still missing a lot and nothing is in my programs... Printer also will not communicate. Have unplugged usb and powered on and off but will not work. Also cannot save anything to desktop at all. Have tried to save malawarebytes also to desktop....(no go) because After I download and run the program the next time Its gone from comp.. Really need some help!!!!!

Edited by beaners, 17 May 2011 - 07:34 PM.


#5 boopme

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Posted 17 May 2011 - 09:54 PM

Hello please run an MBAM scan.

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware


There is an infection family will also hide all the files on your computer from being seen. To make your files visible again, please download the following program to your desktop:

Unhide.exe


Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 beaners

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Posted 18 May 2011 - 01:33 PM

Thanks for the quick reply.....here is the log when I ran malawarebytes after I posted last night. Also after reboot my desktop items have returned even though I did it before and did not have the success that I did this time.

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6601

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/17/2011 7:23:43 PM
mbam-log-2011-05-17 (19-23-17).txt

Scan type: Quick scan
Objects scanned: 156380
Time elapsed: 10 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 1
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\iVxRnQyKaCplSN (Rogue.Agent.SA) -> Value: iVxRnQyKaCplSN -> No action taken.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Explorer\NoDesktop (PUM.Hidden.Desktop) -> Bad: (1) Good: (0) -> No action taken.

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#7 boopme

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Posted 18 May 2011 - 02:49 PM

Ok, are there any other issues. Run one more scan and see what's left.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 beaners

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Posted 22 May 2011 - 04:48 PM

Hello!!! I It found 2 threats, Here is what it says.

C:\Documents and Settings\Quintin Wirts\Local Settings\temp\OpenCandy\OCSetupHlp.dll Win32/OpenCandy application cleaned by deleting - quarantined
C:\Documents and Settings\Quintin Wirts\My Documents\Downloads\frostwire-4.21.3.windows.exe Win32/OpenCandy application deleted - quarantined


Again thank you for the help!!!

#9 boopme

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Posted 23 May 2011 - 12:26 PM

Ok are the items back yet?

Update Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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