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Get Popup requesting I confirm my identity


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26 replies to this topic

#1 Charliebee

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Posted 01 May 2011 - 12:46 PM

Desktop computer running XP Home SP3, P4 3.0 Ghz, 1.0 GB of RAM
Recently (noticed in the last couple of weeks) I am getting asked to confirm my identity after I log in to paypal and clickbank. I am asked to confirm my identity because they do not recognize the computer I'm using and must fill out credit card info to continue. I can't get around the popup to do anything in my account.
I've run MAMB and SAS and still have the problem.
I'm attaching screenshots of the popups and the logs requested.

Attached Files



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#2 gringo_pr

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Posted 08 May 2011 - 05:11 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

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#3 Charliebee

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Posted 09 May 2011 - 07:21 AM

Hi there Gringo,
Thanks for your assistance. Here is the zip of the files requested.
Attached File  Attach.zip   19.84KB   1 downloads

#4 gringo_pr

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Posted 09 May 2011 - 07:37 AM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
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#5 Charliebee

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Posted 09 May 2011 - 08:51 AM

File as requested.
Thanks
Attached File  latestlog.txt   20.83KB   3 downloads

#6 Charliebee

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Posted 09 May 2011 - 08:53 AM

forgot to test - still being asked by clickbank to verify my identity once I've logged in. do you want to see the screenshot?

#7 gringo_pr

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Posted 09 May 2011 - 11:08 AM

HelpAsst_mebroot_fix

  • Please download HelpAsst_mebroot_fix.exe and save it to your desktop.
  • Close out all other open programs and windows.
  • Double click the file to run it and follow any prompts.
  • If the tool detects an mbr infection, please allow it to run mbr -f and shutdown your computer.
  • Upon restarting, please wait about 5 minutes, click Start>Run and type the following bolded command, then hit Enter.

    • helpasst -mbrt
  • Make sure you leave a space between helpasst and -mbrt !
  • When it completes, a log will open.
  • Please post the contents of that log.

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#8 Charliebee

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Posted 09 May 2011 - 01:16 PM

okay, here is the log
Attached File  HelpAsst.log   2.82KB   1 downloads

#9 gringo_pr

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Posted 09 May 2011 - 01:21 PM

Print out these instructions to use while in the Recovery Console:

1.Restart your computer.
2.Before Windows loads, you will be prompted to choose which Operating System to start.
3.Use the up and down arrow key to select Microsoft Windows Recovery Console
4.You must enter which Windows installation to log onto. Type 1 and press 'Enter'.
5.At the C:\Windows prompt, type the following bolded entries, and press 'Enter'

fixmbr
[/list]
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#10 Charliebee

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Posted 09 May 2011 - 01:41 PM

I had to use F8 to get the OS choices menu and after I chose Microsoft Windows Recovery Console, I got a memory dump. The next boot went right into XP. Do you need the memory dump? if so, can you tell me where to find it?

#11 gringo_pr

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Posted 09 May 2011 - 02:20 PM

Hello

ok lets try this

Burn recovery console cd

  • Download recovery_console_cd.zip file to your drive and extract it to its own folder (c:\recoverycd for example).
  • Download floppy disk setup package xp home for your operating system (XP home) and save it to the folder you extracted the zip to.
  • Rename the floppy disk setup package to Bootdisk.exe.
  • Insert a blank cd into your burner.
  • Double-click the RecoveryCD.bat file and follow the prompts to burn a cd that will allow you to boot to the recovery console.

Boot into recovery console

  • insert the cd that we made into cd player
  • restart the computer
  • screen will say "Windows set up" just wait
  • at the welcome screen press "R"
  • type 1 to enter c:\windows
  • type in the following and press enter
  • fixmbr

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#12 Charliebee

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Posted 09 May 2011 - 02:40 PM

fixmbr says
This computer appears to have a non-standard or invalid master boot record.
FIXMBR may damage your partition tables if you proceed.
This could cause all the partitions on the current hard disk to become inaccessible.
If you are not having problems accessing your drive, do not continue.
Are you sure you want to write a new MBR?

so what do I do next? Of course, I do not have a recent backup of the drive.

#13 gringo_pr

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Posted 09 May 2011 - 03:00 PM

That warning is normal so please continue


gringo
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#14 Charliebee

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Posted 09 May 2011 - 03:11 PM

okay, now what?

#15 gringo_pr

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Posted 09 May 2011 - 03:23 PM

ok rerun combofix (send me the report)and do some testing and let me know how things are


gringo
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