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Cleaned everything but still have issues


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2 replies to this topic

#1 Lee3250

Lee3250

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Posted 01 May 2011 - 11:03 AM

Hello, I am hoping you can help me. I have a Compaq laptop with Vista Home 32 bit running on it. Within the past week I have received 2 viruses, Windows Restore and Vista Manager. I have followed all the directions on your site and have run the following programs: Malware, Spybot Search & Destroy, Super Anti Spyware, CC Cleaner, and Ad Aware. Here are my issues now after all of the cleaning:

1. I have random audio playing when I am on my computer

2. I also receive IE Script error messages from advertisement websites constantly

3. I also ran combofix and was told throughout the scan that I had errors that needed to be fixed and to run chkdsk utility.

4. I cannot run chkdsk. I have followed every direction to force my computer into chkdsk upon reboot and it will not cooperate. When I run it as chkdsk I get many corrupt files which is why I want to run a full chkdsk upon boot but it won’t let me. I have gone into disk properties and checked the boxes to run chkdsk upon reboot and then gone into the msconfig boot area and checked the box for Safeboot which has worked in the past but this time nothing, just boots into safe mode.

5. This one is really low on my list but my computer is extremely slow now and hangs up on web pages when I am on the web looking for solutions to these issues.

I know my list of issues is lengthy; any help you can give me will be greatly appreciated!

Leigh Anne

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#2 Orange Blossom

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Posted 01 May 2011 - 12:35 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Since you have run ComboFix, please include the ComboFix log in the new topic. Please be sure to include a description of your computer issues and what you have done to try to resolve them.

If you cannot produce any of the other logs, then please create the new topic anyway, include the information that you were unable to produce the other logs and why and include the ComboFix log along with a description of your computer issues.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 Budapest

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Posted 01 May 2011 - 05:33 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic394876.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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