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svchost.exe - application error the instruction at "0x7c923845" referenced memory at "0x00000000". The memory could not be "read""


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#1 chenman

chenman

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Posted 30 April 2011 - 11:26 PM

I have been getting this "svchost.exe - application error the instruction at "0x7c923845" referenced memory at "0x00000000". The memory could not be "read""" error for a week now and it disables my system. My browser (firefox) will becomes very unstable and takes me to vague websites when clicked on the google search links. My system then pops the SVChost messages and when clicked to send those message to microsoft it will disable my system.

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by krish at 23:50:50.18 on Sat 04/30/2011
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_23
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2023.1292 [GMT -4:00]
.
AV: Lavasoft Ad-Watch Live! Anti-Virus *Enabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
AV: VirusScan Enterprise + AntiSpyware Enterprise *Disabled/Updated* {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
C:\WINDOWS\System32\svchost.exe -k eapsvcs
svchost.exe
C:\WINDOWS\System32\svchost.exe -k dot3svc
C:\Program Files\Lavasoft\Ad-Aware\AAWService.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\RTHDCPL.EXE
C:\Program Files\McAfee\Common Framework\udaterui.exe
C:\Program Files\Google\Google Talk\googletalk.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\Common Framework\McTray.exe
C:\PROGRAM FILES\CARNIVAL VPN\cvpnd.exe
C:\WINDOWS\system32\enstart.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Rational\ClearCase\bin\lockmgr.exe
C:\Program Files\McAfee\VirusScan Enterprise\engineserver.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\VsTskMgr.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\WINDOWS\system32\mfevtps.exe
c:\Program Files\Microsoft SQL Server\90\Shared\sqlwriter.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\cccredmgr.exe
C:\Program Files\Lavasoft\Ad-Aware\Ad-AwareAdmin.exe
C:\WINDOWS\system32\CCM\CcmExec.exe
C:\Program Files\McAfee\VirusScan Enterprise\Mcshield.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Documents and Settings\krish\Desktop\dds.scr
C:\Program Files\iPod\bin\iPodService.exe
C:\WINDOWS\system32\msiexec.exe
C:\Program Files\Lavasoft\Ad-Aware\AAWTray.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.att.net/
uSearch Page = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
uSearch Bar = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/sb/*http://www.yahoo.com/search/ie.html
mStart Page = hxxp://www.att.net
uInternet Connection Wizard,ShellNext = hxxp://intranet/
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ycomp/defaults/su/*http://www.yahoo.com
mWinlogon: Userinit=userinit.exe
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
mRun: [HKCUSettings] c:\sourch\ql\qlinstall.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [RTHDCPL] RTHDCPL.EXE
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [McAfeeUpdaterUI] "c:\program files\mcafee\common framework\udaterui.exe" /StartedFromRunKey
mRun: [ShStatEXE] "c:\program files\mcafee\virusscan enterprise\SHSTAT.EXE" /STANDALONE
mRun: [CCDoctorLogonTesting] "c:\program files\rational\clearcase\bin\ccdoctor.exe" /LogonStartup
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [googletalk] c:\program files\google\google talk\googletalk.exe /autostart
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [UserFaultCheck] %systemroot%\system32\dumprep 0 -u
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\vpncli~1.lnk - c:\windows\installer\{176130bc-99a1-41fe-a78b-56045e33ad70}\Icon3E5562ED7.ico
uPolicies-explorer: NoSimpleStartMenu = 1 (0x1)
uPolicies-explorer: NoSMMyPictures = 1 (0x1)
uPolicies-explorer: NoStartMenuMyMusic = 1 (0x1)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: carnival.com
Trusted Zone: intranet
Trusted Zone: carnival.com
Trusted Zone: intranet
Trusted Zone: ux15.pcb
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Notify: ccnotify - ccnotify.dll
Notify: igfxcui - igfxdev.dll
Notify: itlnfw32 - itlnfw32.dll
Notify: itlntfy - itlnfw32.dll
mASetup: {CCLSettingsXPSP3} - c:\drivers\programs\SP3_set.exe
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\krish\applic~1\mozilla\firefox\profiles\cj22y1k6.default\
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.50524.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2011-4-24 64512]
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2010-3-26 343664]
R1 enstart_;enstart_;c:\windows\system32\enstart_.sys [2009-10-27 39776]
R1 RCFOX;SonicWALL IPsec Driver;c:\windows\system32\drivers\RCFOX.SYS [2010-4-8 101528]
R1 sbaphd;sbaphd;c:\windows\system32\drivers\sbaphd.sys [2011-4-24 21464]
R1 SBRE;SBRE;c:\windows\system32\drivers\SBREDrv.sys [2011-4-24 98392]
R2 enstart;enstart;c:\windows\system32\enstart.exe [2009-10-27 794624]
R2 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-12-3 2146496]
R2 McAfeeEngineService;McAfee Engine Service;c:\program files\mcafee\virusscan enterprise\engineserver.exe [2009-10-22 21256]
R2 McAfeeFramework;McAfee Framework Service;c:\program files\mcafee\common framework\FrameworkService.exe [2009-9-25 120128]
R2 McShield;McAfee McShield;c:\program files\mcafee\virusscan enterprise\mcshield.exe [2009-10-22 146448]
R2 McTaskManager;McAfee Task Manager;c:\program files\mcafee\virusscan enterprise\vstskmgr.exe [2009-10-22 66896]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\windows\system32\mfevtps.exe [2010-4-2 70728]
R2 MsDtsServer100;SQL Server Integration Services 10.0;c:\program files\microsoft sql server\100\dts\binn\MsDtsSrvr.exe [2008-7-10 218136]
R2 sbapifs;sbapifs;c:\windows\system32\drivers\sbapifs.sys [2011-4-24 69976]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2010-2-5 36608]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2010-3-26 91672]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2010-3-26 43288]
R3 Mvfs;Atria Multi-Version FS;c:\windows\system32\drivers\mvfs50.sys [2010-4-6 359976]
R3 rcvpn;SonicWALL VPN Adapter;c:\windows\system32\drivers\rcvpn.sys [2010-4-8 24876]
S2 Albd;Atria Location Broker;c:\program files\rational\clearcase\bin\albd_server.exe [2008-5-15 176698]
S2 Ias;MicroSoft License Manager;c:\windows\system32\svchost.exe -k netsvcs [2010-2-5 14336]
S2 itlperf;Intel CPU;c:\windows\system32\svchost.exe -k itlsvc [2010-2-5 14336]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2010-12-3 15232]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2010-4-2 65448]
S3 VSPerfDrv90;Performance Tools Driver 9.0;c:\program files\microsoft visual studio 9.0\team tools\performance tools\VSPerfDrv90.sys [2007-9-4 55664]
.
=============== Created Last 30 ================
.
2011-04-25 03:30:56 26600 ----a-w- c:\windows\system32\drivers\GEARAspiWDM.sys
2011-04-25 03:30:56 107368 ----a-w- c:\windows\system32\GEARAspi.dll
2011-04-25 03:30:03 -------- d-----w- c:\program files\iPod
2011-04-25 03:29:58 -------- d-----w- c:\program files\iTunes
2011-04-25 03:29:58 -------- d-----w- c:\docume~1\alluse~1\applic~1\{429CAD59-35B1-4DBC-BB6D-1DB246563521}
2011-04-25 03:29:06 41984 ----a-w- c:\windows\system32\drivers\usbaapl.sys
2011-04-25 03:29:06 4184352 ----a-w- c:\windows\system32\usbaaplrc.dll
2011-04-25 03:28:43 -------- d-----w- c:\program files\Bonjour
2011-04-25 03:15:44 16432 ----a-w- c:\windows\system32\lsdelete.exe
2011-04-24 22:27:31 69976 ----a-w- c:\windows\system32\drivers\sbapifs.sys
2011-04-24 22:27:31 21464 ----a-w- c:\windows\system32\drivers\sbaphd.sys
2011-04-24 21:48:35 64512 ----a-w- c:\windows\system32\drivers\Lbd.sys
2011-04-24 21:48:32 98392 ----a-w- c:\windows\system32\drivers\SBREDrv.sys
2011-04-24 21:36:11 -------- d-----w- c:\docume~1\krish\locals~1\applic~1\Sunbelt Software
2011-04-24 21:35:45 -------- dc-h--w- c:\docume~1\alluse~1\applic~1\{2162CCC0-3A5F-4887-B51F-CE5F195B3620}
2011-04-24 21:35:20 -------- d-----w- c:\program files\Lavasoft
2011-04-19 01:12:27 -------- d-----w- C:\10263d
2011-04-18 12:28:13 -------- d-----w- c:\docume~1\krish\applic~1\Malwarebytes
2011-04-18 12:28:08 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-04-18 12:28:08 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-04-18 12:28:05 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-04-18 12:28:05 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-04-18 03:29:56 -------- d-----w- c:\docume~1\krish\locals~1\applic~1\{F3DDC0D7-3BD4-4223-BD97-3F3A9F726B28}
2011-04-18 03:28:23 -------- d-----w- c:\docume~1\krish\applic~1\9B3FB376FA6297DB56515D1D95656C4C
2011-04-18 02:53:42 -------- d-----w- c:\program files\TurboTax Audit Support Center
2011-04-06 20:20:16 91424 ----a-w- c:\windows\system32\dnssd.dll
2011-04-06 20:20:16 75040 ----a-w- c:\windows\system32\jdns_sd.dll
2011-04-06 20:20:16 197920 ----a-w- c:\windows\system32\dnssdX.dll
2011-04-06 20:20:16 107808 ----a-w- c:\windows\system32\dns-sd.exe
.
==================== Find3M ====================
.
2011-04-25 11:43:09 26112 ----a-w- c:\windows\system32\userinit.exe
2011-02-08 02:55:19 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-02-08 02:55:18 472808 ----a-w- c:\windows\system32\deployJava1.dll
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: WDC_WD800JD-60LSA5 rev.10.01E03 -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll >>UNKNOWN [0x8A8974F0]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x8a89d7d0]; MOV EAX, [0x8a89d84c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x804EF1A6] -> \Device\Harddisk0\DR0[0x8A8A8AB8]
3 CLASSPNP[0xBA168FD7] -> ntkrnlpa!IofCallDriver[0x804EF1A6] -> \Device\000000a3[0x8A8F4D28]
5 ACPI[0xB9F7F620] -> ntkrnlpa!IofCallDriver[0x804EF1A6] -> [0x8A8AB940]
\Driver\atapi[0x8A8CE450] -> IRP_MJ_CREATE -> 0x8A8974F0
error: Read A device attached to the system is not functioning.
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; MOV CX, 0x4; MOV BP, 0x7be; CMP BYTE [BP+0x0], 0x0; }
detected disk devices:
detected hooks:
\Driver\atapi DriverStartIo -> 0x8A89733B
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 23:57:47.00 ===============

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#2 SweetTech

SweetTech

    Agent ST


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Posted 06 May 2011 - 12:49 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________


Posted Image One or more of the identified infections is a backdoor trojan and password stealer.

This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.
It would also be wise to contact those same financial institutions to appraise them of your situation.


I highly suggest you take a look at the two links provided below:
1. How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?
2. When should I re-format? How should I reinstall?


We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.



NEXT:



Running TDSSKiller

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.


    Posted Image

  • If an infected file is detected, the default action will be Cure, click on Continue.


    Posted Image

  • If a suspicious file is detected, the default action will be Skip, click on Continue.


    Posted Image

  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.


    Posted Image

  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.


NEXT:



Running OTL

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

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Posted 10 May 2011 - 11:29 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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