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WIN 7 PROF upgrade & update issues


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#1 bobbyb444

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Posted 30 April 2011 - 08:07 PM

Hi Folks! :busy: New here, and would appreciate any answers you can provide. Please also advise if I need to do a separate scan for issues.

I have original HP-OEM Vista Home Basic bundled on 32-bit laptop (HP dv6000 Pavilion) purchased in 2007. Recovery files are in separate partition D on hard drive. In May 2010, I upgraded to a legitimately-purchased WIN 7 "Home Premium".

On or about April 11 this year, I ended up downloading a virus from a Wordpress political blog (WordPress aknowledges some security issues later). Virus is named as "FakeAV" (derivatives starting with "3415..." and "XFP..."--you know, the pop-ups that state "your computer's hard drive has many errors, too many trojans, etc. etc." which I "x-ed" out of). Since then, I downloaded updated malware and virus checkers on an alternate computer, and saved them to a flash-drive.

I opened my infected laptop in SAFE mode, and did a scan from the flash-drive, and came up with several trojans, as above. I then rebooted in NORMAL mode, and did an on-line scan (TrendMicro House Call, Kaspersky) which downloaded virus definitions and did complete scans...found a few more trojans, although minimal. I then scanned via malwarebytes, AVG, WSE, and Spybot, and found a few more...

The next day, I re-scanned everything...computer 100% clean...been like that ever since, doing several daily scans.

However, I was not able to do automatic Windows updates...tried then failed. Did a Windows Fix using Advanced System Care (iObit.com), problem resolved temporarily until next reboot.

Figured I'd try to "Anytime Upgrade" for Windows 7 Professional to see if there was a problem with corrupt Windows files (I had wanted to upgrade anyway). After three attempts at upgrade, AU failed at the 7% mark and reverted back too (I think) Windows 7 Home Premium.

Automated Windows Update works partially, sometimes on, sometimes never...with error messages such as 8007005, error at 800f0826, missing support for filename extension *.vbs, etc.

At the moment, I am totally "windows" updated (after several on/off attempts), except for a recurring failure in AU of WIN 7 Pro, as well as continuous failure for WIN 7 Home Premium Service Pack 1.

Other symptoms have been graphic-based. When the viruses first occurred, my desktop icons became transparent (except for newly downloaded program icons--which were clear and vibrant). In addition, each browsers webpages were missing colors in their headers and radio-buttons, etc. (but the advertisements, of course, remained clear and colorful). I tried to "personalize" the desktop, but with mixed results. However, once I did another Advanced System Care scan, the browser pages came back (but the desktop icons would not--very transparent).

All drivers and programs are updated via Secunia.

I am attempting to get my $90 refunded for the WIN 7 PRO AU, but I suspect that Microsoft has conflicting refund policies (AU "terms and conditions" do not match Microsoft's online refund policies for electronic downloads).

Would appreciate any help. Thanks...!

BOB

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#2 cryptodan

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Posted 30 April 2011 - 08:28 PM

Can you post any logs from the scans that showed files infected?




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