Hello to all. I'm a newbie at the site. I came across bleepingcomputer.com when I googled my desktop computer problem about windows vista security update. Here is what I can remember about my situation.
A couple of days ago I seem to notice that whenever I am trying to update my windows vista security updates it will try to connect to the internet, show me that it is starting to download the security files but then before it shows any progress (the window shows 1% download progress) it will just start to freeze and then show me an update error of "Code 80072EFE Windows Update encountered an unknown error." Knowing nothing about this issue, I tried to google it and went to the microsoft support site and read their comments about this code error. They said something about a rootkit issue. I then tried to download their rootkit removal tool with a code "windows-kb890830-v3.18" and run it as an administrator. It started to scan my computer but found no infection. Assuming that that was the case I then tried to do a security update but came up with the same error: code 80072EFE. I then tried to download their April, 2011 security update file called "mpam-fe.exe." I run it as an administrator but then before I can be able to run it it was stopped and nothing even showed up whether it is still running or not. I tried to double click it again but still the same thing happened. Looking at another website, it showed something about a tdsskiller.exe file from Kaspersky. I downloaded it, saved it to the desktop and then renamed it to a fictitious name (as instructed) and run it also as an administrator. Same thing happened, before anything can be accomplished it just stopped working and not showing any sign of activity from the screen. From further reading I guess my computer is infected by an unknown virus that I know nothing about. Worst of it all... occasionally I'm visited by the Blue Screen of Death and telling me that there is a problem with windows. I then tried to go on a safe mode but I don't know what to do inside the safe mode. Upon reboot, I can go back to my windows previous state but still unable to do any security update for windows. I even have encountered a redirection when I google solutions regarding the windows code 80072EFE using firefox to some unusual websites that I don't know of.
I hope somebody would be kind enough to help me out. I am now trying to back up all my personal files before something gets worse about my computer. I am running on windows vista 32-bit version home premium edition. I have spybot search and destroy running on the system and also the free edition version of AVG anti-virus on my system.
Thank you very much in advance.