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Stubborn Browser Redirect Virus


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9 replies to this topic

#1 Bond 007

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Posted 30 April 2011 - 04:03 PM

I have picked up a nasty browser redirect virus that is affecting both FireFox and Chrome browsers on my computer. I am running Windows XP Professional SP2.

So far I have tried (some of them several times); Malwarebytes' Anti-Malware, Super AntiSpyware, HitMan and TDSSKiller. Unfortunately none of them seems to have done the trick. I have also run HiJack This and did not see anything that looked suspicious (I'm not an expert, but have solved computer problems before).

What are my next steps?

Bond

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#2 Computerproblem101

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Posted 30 April 2011 - 04:49 PM

Try to run Trend Micro Housecall. http://housecall.trendmicro.com/ - remove anything found.

#3 Bond 007

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Posted 30 April 2011 - 05:24 PM

Thanks for the tip! I just tried it, but it said "no threats found".


Bond

#4 Computerproblem101

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Posted 30 April 2011 - 05:28 PM

Download Spybot Search&Destroy. http://www.safer-networking.org/en/spybotsd/index.html - download it, right click it and Run under Administrator elevation. *If you don't, you can't update or remove any infections.* - install every update, run the scan, remove anything found&reboot your PC. Let me know what it found

#5 Bond 007

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Posted 30 April 2011 - 06:35 PM

Really appreciate the help!

OK, I downloaded Spybot S&D and ran it (I'm running XP so I don't have to run under Administrator).

It found Click.Giftland and MicrosoftWindowsSecurityCenter.AntivirusOverride viruses and removed them.

I rebooted and did a quick search and unfortunately my browser is still being redirected.

Other ideas?

Bond

#6 Computerproblem101

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Posted 30 April 2011 - 06:48 PM

I hope you don't mean Click.Giftload, I currently have it as well and it is an absurdly strong hijacker that will attack your registry every time your computer reboots. I won't be able to help you with that, you will need to run DDS and post a log in a separate thread, it seems. I can't give you the link, wait for a Malware Removal Expert to come help.

#7 Bond 007

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Posted 30 April 2011 - 06:58 PM

Yes it was Click.Giftload (I mistyped). And it does seem to be very difficult to remove, as I now have a desktop full of programs that have not successfully done so.

OK, I will wait until a Malware Removal Expert responds. Thanks for your help Computerproblem101.

#8 Bond 007

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Posted 03 May 2011 - 05:36 PM

I got this virus a week ago and have been unable to kill it using all the standard tools including Malwarebytes' AntiMalware and Spybot S&D among others. It seems to be also affecting my mouse movements when the computer has been on for awhile, and on reboots, the computer sometimes comes up with a background and no desktop icons.

Can you please help me get this under control?

Thanks,

Bond

#9 Orange Blossom

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Posted 04 May 2011 - 12:12 AM

Hello,

I merged your latest topic to this one as you didn't follow the prep. guide for the log forum and this topic was already here.

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#10 Orange Blossom

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Posted 04 May 2011 - 10:48 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic395407.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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