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Malwarebytes not removing MS Removal Tool


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3 replies to this topic

#1 jtw5504

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Posted 30 April 2011 - 12:16 PM

I'm going on my 3rd hour searching and searching throughout the internet for some help to resolve my issue, but no luck. Hopefully you guys can help me.

I've removed viruses in the past, and I believe I have followed yalls steps to do so. Anyways, I have been hit with MS Removal Tool and can't seem to get rid of it.

I am in Safe Mode with Internet Connection or what have you, I have updated Malwarebytes, but Malwarebytes seems not to detect anything. I then downloaded RKill, which I read from somewhere to help Malwarebytes pick up some detections, but once again no luck.

I have switched back to normal startup mode to see if it was somehow removed, but it definitely has not been.

I am really in need of help because I have some papers to write, since the school semester is about to end.

Thanks so much in advance.

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#2 Budapest

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Posted 30 April 2011 - 04:05 PM

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Then post your DDS and GMER logs as a reply to this topic. Once you have done that I will remove my reply and consolidate the posts so that you retain your correct place in the queue.

If you can produce at least some of the logs, then please explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

#3 jtw5504

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Posted 30 April 2011 - 05:38 PM

Thank you Budapest. I work nights, and just woke up to head into work. I will follow these steps first thing at 730am tomorrow and will be able to reply back again then.

Thanks!

#4 Orange Blossom

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Posted 01 May 2011 - 08:12 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic394907.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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