Posted 30 April 2011 - 10:47 AM
I use Outlook 2003 on a computer that uses Windows Vista Home Premium OS. I have used this program for several years without problem.
When I press the Send/Receive button, nothing happens, messages do not send or receive, and no progress status shows at the bottom of the screen. The settings for Outlook under Tools, E-mail accounts as well as under Tools, Options appear to be correct. When I test those settings, the test messages sit on the webmail server, but I just can't bring the messages down to Outlook. Not sure why I cannot open the Tools, Send/Receive, Send/Receive Settings, Define Send/Receive Groups option from the menu. I have not brought back my built-up .pst and am using a program default, blank one until I can restore the connection.
Three weeks ago my computer crashed. Foolishly, I restored files from a month old backup to my C:/Program Files folder. Eventually had to rebuild my system as well as totally restore from my MS Office disk, but wonder if a file was corrupted from the reload. I updated my files up through SP3.
I have run AV programs and malware programs, no problems have been found. I turned off the AV mail shield, but that made no difference.
My mail service provider will not respond to my inquiries, as they believe there is nothing wrong with the service they provide and don't feel responsible for what happens on my computer.