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windows fix disk


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7 replies to this topic

#1 lauradr2002

lauradr2002

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Posted 30 April 2011 - 08:17 AM

hi. i have the windows fix disk malware program. i followed the instructions for removal from the log. I have windows xp.
installed rkill
used malware removal
used unhide.exe
the problem seems to go away until i reboot my computer and then windows fix disk starts to act again.
please help me.
thank you.
lauradr2002

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Then post your DDS and GMER logs as a reply to this topic. Once you have done that I will remove my reply and consolidate the posts so that you retain your correct place in the queue.

If you can produce at least some of the logs, then please explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the reply and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.


Thank you for your help.
I was not able to run the GMER Log requested. Sorry! I clicked on links 1 and 2 provided and it will not worked. I am attaching the DDS logs requested.

EDIT: Posts merged ~Budapest

Attached Files


Edited by Budapest, 01 May 2011 - 04:09 PM.


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#2 etavares

etavares

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Posted 08 May 2011 - 11:19 AM

Hello and welcome to Bleeping Computer

My name is etavares and I will be working with you to fix your computer.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting. If you will be unable to respond (e.g. vacation, travel, etc.), please let me know ahead of time.
  • Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • If you have already posted a log, please do so again as instructed below, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    drivers32 /all
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\*.sys /90
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\*. /mp /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.


Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log. Thanks and again sorry for the delay.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 lauradr2002

lauradr2002
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Posted 09 May 2011 - 08:48 AM

Hello and thanks for the follow up.
I have the icon of windows fix disk still in my desktop but it does not self activate as before. I am afraid to click on it and delete it. IE runs without add ons and I dont know how to fix that. My system is Windows XP 32bit. I tried to follow the GMER link provided before your reply without success. The link simply does not respond. I will follow the guidelines provided in your last reply and advice.
Thanks again.
Lauradr2002

#4 lauradr2002

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Posted 09 May 2011 - 09:42 AM

Dear etavares.
Thank you. I did the OTL scan and here are the logs requested.
OTL logfile created on: 5/8/2011 9:57:03 AM - Run 1
OTL by OldTimer - Version 3.2.22.3 Folder = C:\Documents and Settings\Administrator\Desktop
Windows XP Professional Edition Service Pack 3 (Version = 5.1.2600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.18702)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1,014.00 Mb Total Physical Memory | 351.00 Mb Available Physical Memory | 35.00% Memory free
2.00 Gb Paging File | 2.00 Gb Available in Paging File | 76.00% Paging File free
Paging file location(s): C:\pagefile.sys 1524 3048 [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\WINDOWS | %ProgramFiles% = C:\Program Files
Drive C: | 31.17 Gb Total Space | 14.80 Gb Free Space | 47.47% Space Free | Partition Type: NTFS
Drive F: | 32.27 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

Computer Name: AIU-AB49340BAA7 | User Name: Administrator | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: Current user | Quick Scan
Company Name Whitelist: On | Skip Microsoft Files: On | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2011/05/08 09:55:02 | 000,580,608 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Administrator\Desktop\OTL.exe
PRC - [2010/07/11 18:46:21 | 002,048,352 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgtray.exe
PRC - [2009/10/07 01:47:34 | 000,154,136 | ---- | M] (Logitech Inc.) -- C:\Program Files\Common Files\logishrd\LVMVFM\LVPrcSrv.exe
PRC - [2009/08/31 11:25:16 | 000,623,960 | ---- | M] (Research In Motion Limited) -- C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe
PRC - [2009/08/28 14:27:56 | 000,486,680 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgrsx.exe
PRC - [2009/08/28 14:27:55 | 000,693,016 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgcsrvx.exe
PRC - [2009/08/28 14:27:52 | 000,595,736 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgnsx.exe
PRC - [2009/08/28 14:27:50 | 000,908,056 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgemc.exe
PRC - [2009/08/28 14:27:41 | 000,297,752 | ---- | M] (AVG Technologies CZ, s.r.o.) -- C:\Program Files\AVG\AVG8\avgwdsvc.exe
PRC - [2009/05/23 01:04:12 | 003,716,376 | ---- | M] (Smith Micro Software, Inc.) -- C:\Program Files\Verizon Wireless\VZAccess Manager\VZAccess Manager.exe
PRC - [2009/01/09 21:00:52 | 007,418,368 | ---- | M] (OpenOffice.org) -- C:\Program Files\OpenOffice.org 3\program\soffice.bin
PRC - [2009/01/09 20:57:32 | 007,424,000 | ---- | M] (OpenOffice.org) -- C:\Program Files\OpenOffice.org 3\program\soffice.exe
PRC - [2008/11/09 16:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) -- C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
PRC - [2008/04/14 01:42:20 | 001,033,728 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\explorer.exe
PRC - [2008/01/22 13:35:52 | 000,103,808 | ---- | M] () -- C:\Program Files\Canon\IJPLM\ijplmsvc.exe
PRC - [2007/05/10 11:22:32 | 000,405,504 | ---- | M] (SigmaTel, Inc.) -- C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe


========== Modules (SafeList) ==========

MOD - [2011/05/08 09:55:02 | 000,580,608 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Administrator\Desktop\OTL.exe
MOD - [2010/08/23 12:12:02 | 001,054,208 | ---- | M] (Microsoft Corporation) -- C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll


========== Win32 Services (SafeList) ==========

SRV - [2011/01/28 18:10:28 | 000,387,072 | ---- | M] (Spigot, Inc.) [Disabled | Stopped] -- C:\Program Files\Application Updater\ApplicationUpdater.exe -- (Application Updater)
SRV - [2010/09/02 16:18:02 | 000,227,232 | ---- | M] (McAfee, Inc.) [On_Demand | Stopped] -- C:\Program Files\McAfee Security Scan\2.0.189\McCHSvc.exe -- (McComponentHostService)
SRV - [2009/10/07 01:47:34 | 000,154,136 | ---- | M] (Logitech Inc.) [Auto | Running] -- C:\Program Files\Common Files\LogiShrd\LVMVFM\LVPrcSrv.exe -- (LVPrcSrv)
SRV - [2009/08/28 14:27:50 | 000,908,056 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files\AVG\AVG8\avgemc.exe -- (avg8emc)
SRV - [2009/08/28 14:27:41 | 000,297,752 | ---- | M] (AVG Technologies CZ, s.r.o.) [Auto | Running] -- C:\Program Files\AVG\AVG8\avgwdsvc.exe -- (avg8wd)
SRV - [2008/11/09 16:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) [Auto | Running] -- C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe -- (YahooAUService)
SRV - [2008/01/22 13:35:52 | 000,103,808 | ---- | M] () [Auto | Running] -- C:\Program Files\Canon\IJPLM\ijplmsvc.exe -- (IJPLMSVC)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Running] -- -- (xpsec)
DRV - File not found [Kernel | On_Demand | Running] -- -- (xcpip)
DRV - [2009/10/07 01:46:36 | 000,025,752 | ---- | M] () [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\LVPr2Mon.sys -- (LVPr2Mon)
DRV - [2009/08/28 14:27:56 | 000,335,240 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\WINDOWS\System32\Drivers\avgldx86.sys -- (AvgLdx86)
DRV - [2009/08/28 14:27:56 | 000,027,784 | ---- | M] (AVG Technologies CZ, s.r.o.) [File_System | System | Running] -- C:\WINDOWS\System32\Drivers\avgmfx86.sys -- (AvgMfx86)
DRV - [2009/05/15 15:17:49 | 000,108,552 | ---- | M] (AVG Technologies CZ, s.r.o.) [Kernel | System | Running] -- C:\WINDOWS\System32\Drivers\avgtdix.sys -- (AvgTdiX)
DRV - [2009/04/30 22:55:58 | 002,687,512 | ---- | M] (Logitech Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\LV302V32.SYS -- (PID_PEPI) Logitech QuickCam IM(PID_PEPI)
DRV - [2009/03/20 20:03:36 | 000,032,408 | ---- | M] (Smith Micro Inc.) [Kernel | On_Demand | Running] -- C:\Program Files\Verizon Wireless\VZAccess Manager\SMSIVZAM5.sys -- (SMSIVZAM5)
DRV - [2009/02/05 14:45:40 | 000,025,736 | ---- | M] () [Kernel | On_Demand | Stopped] -- C:\WINDOWS\System32\drivers\swmsflt.sys -- (swmsflt)
DRV - [2008/07/07 13:23:56 | 000,020,480 | ---- | M] (Novatel Wireless Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\NwUsbCdFil.sys -- (NWUSBCDFIL)
DRV - [2008/06/02 17:28:50 | 000,222,720 | ---- | M] (Novatel Wireless Inc) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\NWADIenum.sys -- (NWADI)
DRV - [2008/05/09 12:08:40 | 000,174,336 | ---- | M] (Novatel Wireless Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\nwusbser2.sys -- (NWUSBPort2)
DRV - [2008/05/09 12:08:40 | 000,174,336 | ---- | M] (Novatel Wireless Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\nwusbser.sys -- (NWUSBPort)
DRV - [2008/05/09 12:08:40 | 000,174,336 | ---- | M] (Novatel Wireless Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\nwusbmdm.sys -- (NWUSBModem)
DRV - [2007/06/27 11:42:34 | 000,073,856 | ---- | M] (Sierra Wireless Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\swumx56.sys -- (SWUMX56) Sierra Wireless USB MUX Driver (UMTS56)
DRV - [2007/06/27 11:41:48 | 000,101,248 | ---- | M] (Sierra Wireless Inc.) [Kernel | On_Demand | Stopped] -- C:\WINDOWS\system32\drivers\swnc8u56.sys -- (SWNC8U56) Sierra Wireless MUX NDIS Driver (UMTS56)
DRV - [2007/05/10 11:24:34 | 001,222,840 | ---- | M] (SigmaTel, Inc.) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\sthda.sys -- (STHDA)
DRV - [2006/11/21 05:25:44 | 000,045,568 | R--- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\WINDOWS\system32\drivers\bcm4sbxp.sys -- (bcm4sbxp)
DRV - [2002/11/26 15:54:58 | 000,016,936 | ---- | M] (Smith Micro Software, Inc.) [Kernel | On_Demand | Stopped] -- C:\Program Files\Verizon Wireless\VZAccess Manager\SMNDIS5.sys -- (SMNDIS5)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,CustomSearch = http://us.rd.yahoo.com/customize/ie/defaults/cs/msgr9/*http://www.yahoo.com/ext/search/search.html

IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
IE - HKCU\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
IE - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



O1 HOSTS File: ([2004/08/13 02:29:10 | 000,000,734 | ---- | M]) - C:\WINDOWS\system32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O2 - BHO: (&Yahoo! Toolbar Helper) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\yt.dll (Yahoo! Inc.)
O2 - BHO: (AVG Safe Search) - {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - C:\Program Files\AVG\AVG8\avgssie.dll (AVG Technologies CZ, s.r.o.)
O2 - BHO: (Google Toolbar Notifier BHO) - {AF69DE43-7D58-4638-B6FA-CE66B5AD205D} - C:\Program Files\Google\GoogleToolbarNotifier\5.5.5126.1836\swg.dll (Google Inc.)
O2 - BHO: (SingleInstance Class) - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\YTSingleInstance.dll (Yahoo! Inc)
O3 - HKLM\..\Toolbar: (Yahoo! Toolbar) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn3\yt.dll (Yahoo! Inc.)
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4 - HKLM..\Run: [Adobe Reader Speed Launcher] C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe (Adobe Systems Incorporated)
O4 - HKLM..\Run: [AVG8_TRAY] C:\Program Files\AVG\AVG8\avgtray.exe (AVG Technologies CZ, s.r.o.)
O4 - HKLM..\Run: [BlackBerryAutoUpdate] C:\Program Files\Common Files\Research In Motion\Auto Update\RIMAutoUpdate.exe (Research In Motion Limited)
O4 - HKLM..\Run: [SigmatelSysTrayApp] C:\Program Files\SigmaTel\C-Major Audio\WDM\stsystra.exe (SigmaTel, Inc.)
O4 - HKCU..\Run: [pEqPUYHkeNhhr] File not found
O4 - HKCU..\RunOnce: [FlashPlayerUpdate] C:\WINDOWS\system32\Macromed\Flash\FlashUtil10e.exe (Adobe Systems, Inc.)
O4 - Startup: C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\Logitech . Product Registration.lnk = C:\Program Files\Logitech\Logitech WebCam Software\eReg.exe (Leader Technologies/Logitech)
O4 - Startup: C:\Documents and Settings\Administrator\Start Menu\Programs\Startup\OpenOffice.org 3.0.lnk = C:\Program Files\OpenOffice.org 3\program\quickstart.exe ()
O4 - Startup: C:\Documents and Settings\All Users.WINDOWS\Start Menu\Programs\Startup\McAfee Security Scan Plus.lnk = C:\Program Files\McAfee Security Scan\2.0.189\SSScheduler.exe (McAfee, Inc.)
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: HonorAutoRunSetting = 1
O7 - HKCU\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoDriveTypeAutoRun = 145
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)
O16 - DPF: {A084A130-28AE-4B32-B51A-1C8CE164BC88} http://www.convergysworkathome.com/AppHardT.CAB (WNICheck2 Class)
O16 - DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab (Java Plug-in 1.6.0_21)
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab (Reg Error: Key error.)
O18 - Protocol\Handler\linkscanner {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - C:\Program Files\AVG\AVG8\avgpp.dll (AVG Technologies CZ, s.r.o.)
O20 - HKLM Winlogon: Shell - (Explorer.exe) - C:\WINDOWS\explorer.exe (Microsoft Corporation)
O20 - Winlogon\Notify\avgrsstarter: DllName - avgrsstx.dll - C:\WINDOWS\System32\avgrsstx.dll (AVG Technologies CZ, s.r.o.)
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2009/01/09 15:03:11 | 000,000,000 | ---- | M] () - C:\AUTOEXEC.BAT -- [ NTFS ]
O32 - AutoRun File - [2008/08/21 04:39:48 | 000,000,074 | R--- | M] () - F:\AUTORUN.INF -- [ CDFS ]
O33 - MountPoints2\{5e920321-034c-11de-8b7e-0015c51536c0}\Shell\AutoRun\command - "" = yb12j.cmd
O33 - MountPoints2\{5e920321-034c-11de-8b7e-0015c51536c0}\Shell\open\Command - "" = yb12j.cmd
O33 - MountPoints2\{6f227bde-6d8e-11df-8e80-0015c51536c0}\Shell - "" = AutoRun
O33 - MountPoints2\{6f227bde-6d8e-11df-8e80-0015c51536c0}\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\{6f227bde-6d8e-11df-8e80-0015c51536c0}\Shell\AutoRun\command - "" = E:\LapNetWizard.exe
O33 - MountPoints2\{7961e8fa-845e-11df-8ead-0015c51536c0}\Shell - "" = AutoRun
O33 - MountPoints2\{7961e8fa-845e-11df-8ead-0015c51536c0}\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\{7961e8fa-845e-11df-8ead-0015c51536c0}\Shell\AutoRun\command - "" = E:\LapNetWizard.exe
O33 - MountPoints2\{bc9e2786-f3a0-11dd-8b5d-ebda03d6580a}\Shell\AutoRun\command - "" = wqesvxa.exe
O33 - MountPoints2\{bc9e2786-f3a0-11dd-8b5d-ebda03d6580a}\Shell\open\Command - "" = wqesvxa.exe
O33 - MountPoints2\{bc9e278a-f3a0-11dd-8b5d-ebda03d6580a}\Shell - "" = AutoRun
O33 - MountPoints2\{bc9e278a-f3a0-11dd-8b5d-ebda03d6580a}\Shell\AutoRun - "" = Auto&Play
O33 - MountPoints2\{bc9e278a-f3a0-11dd-8b5d-ebda03d6580a}\Shell\AutoRun\command - "" = E:\setup.exe
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

NetSvcs: 6to4 - File not found
NetSvcs: Ias - File not found
NetSvcs: Iprip - File not found
NetSvcs: Irmon - File not found
NetSvcs: NWCWorkstation - File not found
NetSvcs: Nwsapagent - File not found
NetSvcs: WmdmPmSp - File not found

MsConfig - Services: "Application Updater"
MsConfig - StartUpFolder: C:^Documents and Settings^Administrator^Start Menu^Programs^Startup^eFax 4.4.lnk - C:\Program Files\eFax Messenger 4.4\J2GTray.exe - (j2 Global Communications, Inc.)
MsConfig - StartUpFolder: C:^Documents and Settings^All Users.WINDOWS^Start Menu^Programs^Startup^eFax 4.4.lnk - C:\Program Files\eFax Messenger 4.4\J2GTray.exe - (j2 Global Communications, Inc.)
MsConfig - StartUpReg: Ad-Watch - hkey= - key= - File not found
MsConfig - StartUpReg: Adobe Reader Speed Launcher - hkey= - key= - File not found
MsConfig - StartUpReg: CanonSolutionMenu - hkey= - key= - C:\Program Files\Canon\SolutionMenu\CNSLMAIN.exe (CANON INC.)
MsConfig - StartUpReg: eFax 4.4 - hkey= - key= - C:\Program Files\eFax Messenger 4.4\J2GDllCmd.exe (j2 Global Communications, Inc.)
MsConfig - StartUpReg: HotKeysCmds - hkey= - key= - File not found
MsConfig - StartUpReg: iLeAAmvQHHaC - hkey= - key= - C:\Documents and Settings\All Users.WINDOWS\Application Data\iLeAAmvQHHaC.exe (WinSCP)
MsConfig - StartUpReg: Logitech Vid - hkey= - key= - C:\Program Files\Logitech\Logitech Vid\vid.exe (Logitech Inc.)
MsConfig - StartUpReg: LogitechQuickCamRibbon - hkey= - key= - C:\Program Files\Logitech\Logitech WebCam Software\LWS.exe ()
MsConfig - StartUpReg: Persistence - hkey= - key= - File not found
MsConfig - StartUpReg: Search Protection - hkey= - key= - C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe (Yahoo! Inc)
MsConfig - StartUpReg: SearchSettings - hkey= - key= - C:\Program Files\Common Files\Spigot\Search Settings\SearchSettings.exe (Spigot, Inc.)
MsConfig - StartUpReg: SunJavaUpdateSched - hkey= - key= - C:\Program Files\Common Files\Java\Java Update\jusched.exe (Sun Microsystems, Inc.)
MsConfig - StartUpReg: YSearchProtection - hkey= - key= - C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe (Yahoo! Inc)
MsConfig - State: "system.ini" - 0
MsConfig - State: "win.ini" - 0
MsConfig - State: "bootini" - 0
MsConfig - State: "services" - 2
MsConfig - State: "startup" - 2

Drivers32: aux - C:\WINDOWS\System32\wdmaud.drv (Microsoft Corporation)
Drivers32: aux1 - C:\WINDOWS\System32\wdmaud.drv (Microsoft Corporation)
Drivers32: midi - C:\WINDOWS\System32\wdmaud.drv (Microsoft Corporation)
Drivers32: midi1 - C:\WINDOWS\System32\wdmaud.drv (Microsoft Corporation)
Drivers32: midi2 - C:\WINDOWS\System32\wdmaud.drv (Microsoft Corporation)
Drivers32: midimapper - C:\WINDOWS\System32\midimap.dll (Microsoft Corporation)
Drivers32: mixer - C:\WINDOWS\System32\wdmaud.drv (Microsoft Corporation)
Drivers32: mixer1 - C:\WINDOWS\System32\wdmaud.drv (Microsoft Corporation)
Drivers32: mixer2 - C:\WINDOWS\System32\wdmaud.drv (Microsoft Corporation)
Drivers32: msacm.iac2 - C:\WINDOWS\system32\iac25_32.ax (Intel Corporation)
Drivers32: msacm.imaadpcm - C:\WINDOWS\System32\imaadp32.acm (Microsoft Corporation)
Drivers32: msacm.l3acm - C:\WINDOWS\system32\l3codeca.acm (Fraunhofer Institut Integrierte Schaltungen IIS)
Drivers32: msacm.msadpcm - C:\WINDOWS\System32\msadp32.acm (Microsoft Corporation)
Drivers32: msacm.msaudio1 - C:\WINDOWS\System32\msaud32.acm (Microsoft Corporation)
Drivers32: msacm.msg711 - C:\WINDOWS\System32\msg711.acm (Microsoft Corporation)
Drivers32: msacm.msg723 - C:\WINDOWS\System32\msg723.acm (Microsoft Corporation)
Drivers32: msacm.msgsm610 - C:\WINDOWS\System32\msgsm32.acm (Microsoft Corporation)
Drivers32: msacm.sl_anet - C:\WINDOWS\System32\sl_anet.acm (Sipro Lab Telecom Inc.)
Drivers32: msacm.trspch - C:\WINDOWS\System32\tssoft32.acm (DSP GROUP, INC.)
Drivers32: MSVideo - C:\WINDOWS\System32\vfwwdm32.dll (Microsoft Corporation)
Drivers32: MSVideo8 - C:\WINDOWS\System32\vfwwdm32.dll (Microsoft Corporation)
Drivers32: vidc.cvid - C:\WINDOWS\System32\iccvid.dll (Radius Inc.)
Drivers32: VIDC.I420 - C:\WINDOWS\System32\lvcodec2.dll (Logitech Inc.)
Drivers32: vidc.iv31 - C:\WINDOWS\System32\ir32_32.dll ()
Drivers32: vidc.iv32 - C:\WINDOWS\System32\ir32_32.dll ()
Drivers32: vidc.iv41 - C:\WINDOWS\System32\ir41_32.ax (Intel Corporation)
Drivers32: vidc.iv50 - C:\WINDOWS\System32\ir50_32.dll (Intel Corporation)
Drivers32: VIDC.IYUV - C:\WINDOWS\System32\iyuv_32.dll (Microsoft Corporation)
Drivers32: vidc.M261 - C:\WINDOWS\System32\msh261.drv (Microsoft Corporation)
Drivers32: vidc.M263 - C:\WINDOWS\System32\msh263.drv (Microsoft Corporation)
Drivers32: vidc.mrle - C:\WINDOWS\System32\msrle32.dll (Microsoft Corporation)
Drivers32: vidc.msvc - C:\WINDOWS\System32\msvidc32.dll (Microsoft Corporation)
Drivers32: VIDC.UYVY - C:\WINDOWS\System32\msyuv.dll (Microsoft Corporation)
Drivers32: VIDC.YUY2 - C:\WINDOWS\System32\msyuv.dll (Microsoft Corporation)
Drivers32: VIDC.YVU9 - C:\WINDOWS\System32\tsbyuv.dll (Microsoft Corporation)
Drivers32: VIDC.YVYU - C:\WINDOWS\System32\msyuv.dll (Microsoft Corporation)
Drivers32: wave - C:\WINDOWS\System32\wdmaud.drv (Microsoft Corporation)
Drivers32: wave1 - C:\WINDOWS\System32\wdmaud.drv (Microsoft Corporation)
Drivers32: wave2 - C:\WINDOWS\System32\wdmaud.drv (Microsoft Corporation)
Drivers32: wavemapper - C:\WINDOWS\System32\msacm32.drv (Microsoft Corporation)

CREATERESTOREPOINT
Restore point Set: OTL Restore Point (16902109354000384)

========== Files/Folders - Created Within 30 Days ==========

[2011/05/08 09:55:02 | 000,580,608 | ---- | C] (OldTimer Tools) -- C:\Documents and Settings\Administrator\Desktop\OTL.exe
[2011/04/30 13:08:51 | 000,000,000 | ---D | C] -- C:\WINDOWS\System32\NtmsData
[2011/04/30 11:24:55 | 000,000,000 | R--D | C] -- C:\Documents and Settings\Administrator\Recent
[2011/04/26 18:53:01 | 000,000,000 | ---D | C] -- C:\WINDOWS\ie8
[2011/04/26 18:20:17 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Administrator\Application Data\RegistryKeys
[2011/04/26 18:02:12 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Administrator\Application Data\DriverCure
[2011/04/26 18:02:11 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Administrator\Application Data\ParetoLogic
[2011/04/26 18:01:58 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users.WINDOWS\Application Data\ParetoLogic
[2011/04/26 13:47:02 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Administrator\Start Menu\Programs\Windows Fix Disk
[2011/04/16 14:42:16 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users.WINDOWS\Application Data\Google
[2011/04/15 20:40:06 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Administrator\Desktop\New Folder
[2011/04/15 19:26:37 | 000,000,000 | ---D | C] -- C:\Documents and Settings\Administrator\Application Data\Malwarebytes
[2011/04/15 19:26:31 | 000,038,224 | ---- | C] (Malwarebytes Corporation) -- C:\WINDOWS\System32\drivers\mbamswissarmy.sys
[2011/04/15 19:26:31 | 000,000,000 | ---D | C] -- C:\Documents and Settings\All Users.WINDOWS\Application Data\Malwarebytes
[2011/04/15 19:26:27 | 000,000,000 | ---D | C] -- C:\Program Files\Malwarebytes' Anti-Malware
[2011/04/15 19:07:18 | 000,000,000 | ---D | C] -- C:\WINDOWS\pss
[2011/04/13 14:00:59 | 000,552,960 | ---- | C] (WinSCP) -- C:\Documents and Settings\All Users.WINDOWS\Application Data\iLeAAmvQHHaC.exe
[3 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]
[2 C:\WINDOWS\System32\*.tmp files -> C:\WINDOWS\System32\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2011/05/08 09:55:02 | 000,580,608 | ---- | M] (OldTimer Tools) -- C:\Documents and Settings\Administrator\Desktop\OTL.exe
[2011/05/08 09:53:01 | 000,000,900 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineUA.job
[2011/05/08 09:28:58 | 000,002,206 | ---- | M] () -- C:\WINDOWS\System32\wpa.dbl
[2011/05/08 09:28:53 | 000,000,896 | ---- | M] () -- C:\WINDOWS\tasks\GoogleUpdateTaskMachineCore.job
[2011/05/08 09:28:17 | 000,002,048 | --S- | M] () -- C:\WINDOWS\bootstat.dat
[2011/05/01 13:49:00 | 075,186,237 | ---- | M] () -- C:\WINDOWS\System32\drivers\Avg\incavi.avm
[2011/04/30 13:57:28 | 000,625,664 | ---- | M] () -- C:\Documents and Settings\Administrator\Desktop\dds.scr
[2011/04/30 13:52:12 | 000,000,000 | ---- | M] () -- C:\Documents and Settings\Administrator\defogger_reenable
[2011/04/30 12:38:28 | 812,497,264 | ---- | M] () -- C:\Documents and Settings\Administrator\My Documents\My Pictures.zip
[2011/04/27 13:58:39 | 000,000,112 | ---- | M] () -- C:\Documents and Settings\All Users.WINDOWS\Application Data\~18407220
[2011/04/27 13:57:20 | 000,110,992 | ---- | M] () -- C:\WINDOWS\System32\FNTCACHE.DAT
[2011/04/27 05:09:36 | 000,001,374 | ---- | M] () -- C:\WINDOWS\imsins.BAK
[2011/04/26 21:49:47 | 000,000,784 | ---- | M] () -- C:\Documents and Settings\All Users.WINDOWS\Desktop\Malwarebytes' Anti-Malware.lnk
[2011/04/26 21:39:19 | 000,000,857 | ---- | M] () -- C:\Documents and Settings\Administrator\Desktop\Windows Fix Disk.lnk
[2011/04/26 19:06:13 | 000,000,815 | ---- | M] () -- C:\Documents and Settings\Administrator\Application Data\Microsoft\Internet Explorer\Quick Launch\Launch Internet Explorer Browser.lnk
[2011/04/19 07:19:24 | 000,009,395 | ---- | M] () -- C:\Documents and Settings\Administrator\My Documents\ralfo.odt
[2011/04/19 01:57:35 | 000,016,112 | ---- | M] () -- C:\Documents and Settings\Administrator\My Documents\charlesdickensfinalpaper42011.odt
[2011/04/16 14:52:26 | 000,001,734 | ---- | M] () -- C:\Documents and Settings\All Users.WINDOWS\Desktop\Adobe Reader X.lnk
[2011/04/15 22:00:05 | 000,000,211 | -HS- | M] () -- C:\boot.ini
[2011/04/13 21:16:20 | 000,000,152 | ---- | M] () -- C:\Documents and Settings\All Users.WINDOWS\Application Data\~18407220r
[2011/04/13 14:10:46 | 000,000,384 | ---- | M] () -- C:\Documents and Settings\All Users.WINDOWS\Application Data\18407220
[2011/04/13 14:00:55 | 000,552,960 | ---- | M] (WinSCP) -- C:\Documents and Settings\All Users.WINDOWS\Application Data\iLeAAmvQHHaC.exe
[2011/04/13 13:51:48 | 000,000,256 | ---- | M] () -- C:\WINDOWS\System32\pool.bin
[2011/04/11 13:03:14 | 000,000,472 | ---- | M] () -- C:\WINDOWS\tasks\Ad-Aware Update (Weekly).job
[3 C:\WINDOWS\*.tmp files -> C:\WINDOWS\*.tmp -> ]

#5 lauradr2002

lauradr2002
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Posted 09 May 2011 - 10:54 AM

Dear etavares.
Thank you. here is the attachment with the gmer log as requested.
thanks for the help.
lauradr2002usAttached File  ark.txt   24.79KB   1 downloads

#6 etavares

etavares

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Posted 09 May 2011 - 06:25 PM

Hello, lauradr2002.

OK, you are definitely infected with a backdoor. We can fix this one.

Backdoor Warning
One or more of the identified infections is a backdoor trojan.

This allows hackers to remotely control your computer, steal critical system information and download and execute files.

I would counsel you to disconnect this PC from the Internet immediately. If you do any banking or other financial transactions on the PC or if it should contain any other sensitive information, please get to a known clean computer and change all passwords where applicable, and it would be wise to contact those same financial institutions to apprise them of your situation.

Though the trojan has been identified and can be killed, because of it's backdoor functionality, your PC is very likely compromised and there is no way to be sure your computer can ever again be trusted. Many experts in the security community believe that once infected with this type of trojan, the best course of action would be a reformat and reinstall of the OS. Please read these for more information:

How Do I Handle Possible Identify Theft, Internet Fraud and CC Fraud?
When Should I Format, How Should I Reinstall

We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you do decide to proceed, please continue with the fix below.





Step 1



Next, please download ComboFix from one of these locations:
* IMPORTANT !!! Save ComboFix.exe to your Desktop as etavaresCF.exe
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on etavaresCF.exe & follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.


Posted Image
Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image

Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\ComboFix.txt in your next reply, along with any symptoms that are present after it runs.

Note: After running Combofix, you may receive an error about "illegal operation on a registry key that has been marked for deletion." If you receive this error, please reboot and it should disappear.

etavares


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#7 etavares

etavares

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Posted 14 May 2011 - 09:03 AM

still with me?


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#8 etavares

etavares

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Posted 19 May 2011 - 04:59 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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