Firefox started hanging on me yesterday so I rebooted. I don’t know what went wrong but it would only go as far as a blue welcome screen.
I have tried going back to 2 system restore points and although they have taken be beyond the welcome screen I only get my wallpaper – no icons, no start button, no taskbars.
After a restore it says a file was fixed or an earlier version used - but I still only get wallpaper - no desktop.
Sometimes I have been able to get task manager but when I try to run from ‘create a new task’, it just hangs with the timer and I can’t even type in ‘explorer.exe’ to see if that will help.
Even in safe mode I get a message straightaway that “Windows Explorer has encountered a problem and needs to close.” If I try to close that message, it just refreshes the safe mode desktop and gives me the same ‘encountered a problem’ message and I am stuck in a loop. If I get out of the loop in Safe Mode, nothing works: clicking on icons or the start button does nothing.
The error signature
Event Type: InPageError P1 : c 000009c P2 : 00000003
As far as I'm aware, I had no virus - my paid-for avg is up to date.
I’ve got everything critical backed up – except some emails and email addresses.
Is there any way I can re-install XP without losing my emails and addresses? I'm feeling a bit lost without being able to do anything in safe mode
Thanks in anticipation for your help.
Edited by Orange Blossom, 01 May 2011 - 02:20 PM.