Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

lost desktop and no explorer.exe


  • This topic is locked This topic is locked
15 replies to this topic

#1 BennyBoy

BennyBoy

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:11 PM

Posted 30 April 2011 - 03:52 AM

Firefox started hanging on me so I rebooted. I don’t know what went wrong but it would only go as far as a blue welcome screen.

I have tried going back to 2 system restore points and although they have taken be beyond the welcome screen I only get my wall paper – no icons, no start, no taskbars. Sometimes I have been able to get task manager but when I try to run from ‘create a new task’, it just hangs with the timer and I can’t even type in ‘explorer.exe’ to see if that will help.

Even in safe mode I get a message straightaway that “Windows Explorer has encountered a problem and needs to close.” If I try to close that message, it just refreshes the safe mode desktop and gives me the same ‘encountered a problem’ message and I am stuck in a loop. If I get out of the loop in Safe Mode, nothing works: clicking on icons or the start button does nothing.

The error signature
Event Type: InPageError P1 : c 000009c P2 : 00000003

C:\ DOCUME~1\Brian\Locals~1\Temp\WER31d.dir00\explorer.exe.mdmp
C:\ DOCUME~1\Brian\Locals~1\Temp\WER31d.dir00\appcompat.txt

As far as I am aware

I’ve got everything critical backed up – except some emails and email addresses.

Is there any way I can re-install XP without losing my emails and addresses? I'm feeling a bit lost without being able to do anything in safe mode

Thanks in anticipation for your help.

BC AdBot (Login to Remove)

 


#2 noknojon

noknojon

  • Banned
  • 10,871 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Local time:01:11 PM

Posted 30 April 2011 - 07:23 AM

Please repost in this area Virus, Trojan, Spyware, and Malware Removal Logs
and follow the Directions Here

Even if you cannot complete any of the requested information please still create a post for help and describe your problem
Thank You -

#3 thirdkray

thirdkray

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:11:11 PM

Posted 30 April 2011 - 07:59 AM

If you can boot to safe mode can you boot to a command prompt?

From there you could try scan disc to check for errors, or system file checker (sfc /scannow):

http://support.microsoft.com/kb/310747
http://www.updatexp.com/scannow-sfc.html

You can get a command prompt from Recovery Console:

http://support.microsoft.com/kb/307654

#4 hamluis

hamluis

    Moderator


  • Moderator
  • 55,403 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:10:11 PM

Posted 30 April 2011 - 08:34 AM

You can connect the hard drive to another system...and then move any files (including emails/contacts) to another partition/system...and later restore them.

What email client?

Louis

#5 BennyBoy

BennyBoy
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:11 PM

Posted 30 April 2011 - 10:16 AM

Thanks for the prompt reply, thirdkray

If you can boot to safe mode can you boot to a command prompt?

From there you could try scan disc to check for errors, or system file checker (sfc /scannow):

I finally got a command prompt.

But when I try sfc /scannow I get
"Windows file protectioncould not initiate a scan of protected system files.

The specific error code is 0x000000ba [The RPC server is unavailable]"

Is that me doing something wrong?

#6 BennyBoy

BennyBoy
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:11 PM

Posted 30 April 2011 - 10:18 AM

Thanks hamluis

You can connect the hard drive to another system...and then move any files (including emails/contacts) to another partition/system...and later restore them.

What email client?

Louis


Okay, I'll try to get the cash to buy a new computer and try connecting the old hard drive.

Is there anything I could try first that won't wipe the emails? Can I refresh XP without losing files?

#7 thirdkray

thirdkray

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:11:11 PM

Posted 30 April 2011 - 10:59 AM

If you can get to the registry, this page:

http://www.updatexp.com/windows-file-protection.html

will help, scroll to "Can I turn off windows file protection"

What did scandisc tell you? Which email program are you trying to back up?

#8 thirdkray

thirdkray

  • Members
  • 28 posts
  • OFFLINE
  •  
  • Local time:11:11 PM

Posted 30 April 2011 - 11:26 AM

I have to apologise for my bad American spelling, the DOS command is "scandisk," with a k, or "CHKDSK"
HTML trips me up with that too!

CHKDSK /r for repair

#9 BennyBoy

BennyBoy
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:11 PM

Posted 30 April 2011 - 12:37 PM

I have only tried sfc so far. I will try scandisk next.

chkdsk on its own shows no errors. if I try to put /f and/or /r, I get a message saying the files are in use and it will scan on reboot - but I haven't seen it doing that.

And it is outlook express - sorry hamluis - you asked that too and I didn't reply.

#10 BennyBoy

BennyBoy
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:11 PM

Posted 30 April 2011 - 12:53 PM

chkdsk /f /r gives this response

"The type of file system is NTFS. Cannot lock current drive.
Chkdsk wouldn't run because the volume is in use by another process. Would you like to schedule this volume to be checked the next time the system restarts?"

It doesn't matter if I answer Y or N, the result is nothing.

I haven't been able to get to the registry. It just hangs when I try.

Thanks for sticking with me through this.

#11 BennyBoy

BennyBoy
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:11 PM

Posted 30 April 2011 - 01:00 PM

Now chkdsk is showing 4kb in bad sectors. Which is a change because it had be saying that there were no bad sectors.

I'm not sure if this change is good or bad.

#12 hamluis

hamluis

    Moderator


  • Moderator
  • 55,403 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:10:11 PM

Posted 30 April 2011 - 01:46 PM

Inside Outlook Express - Files and Settings - The OE Store Folder - http://www.insideoe.com/files/store.htm

All emails in OE can be easily moved/copied from the store folder to another drive/partition or portable device.

Ditto for favorites, ditto for the Windows Address Book.

Louis

#13 BennyBoy

BennyBoy
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:11 PM

Posted 01 May 2011 - 02:12 AM

Thanks hamluis

Unfortunately, in safe mode, I still can't see the files even though they I have enabled 'show hidden files'.

I've tried a repair installation which has given me some functionality and lets me do some things in Safe Mode - but I'm still pretty stuck - and now I'm nervous because I have lost my anti-virus but I can't get internet access to restore it.

I think I will have to do a full install and live without the emails.

#14 hamluis

hamluis

    Moderator


  • Moderator
  • 55,403 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Killeen, TX
  • Local time:10:11 PM

Posted 01 May 2011 - 07:12 AM

Sounds to me like you are infected or have hardware problems. I claim to be no expert :).

A clean install should allow resolution or clear the air for further diagnosis.

Louis

#15 BennyBoy

BennyBoy
  • Topic Starter

  • Members
  • 21 posts
  • OFFLINE
  •  
  • Local time:10:11 PM

Posted 01 May 2011 - 11:55 AM

Thanks hamluis

I managed to run avg in safe mode and it only found Luhe exploit - which is probably a false positive from what I see on the net.

If I can get malwarebytes to run in safe mode, I will (I think I updated the files within the last month) and I've got an old version of HijackThis which I will also run - but if there is nothing else I will go for a clean install (and then a new machine, probably).

Thanks for your help.

Edited by BennyBoy, 01 May 2011 - 11:56 AM.





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users