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Infected with TROJ_DROPPR.SMAJ & TROJ_GEN.R47C2DI. Bank details compromised.


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10 replies to this topic

#1 whistler11

whistler11

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  • 6 posts
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  • Local time:05:59 AM

Posted 30 April 2011 - 02:44 AM

Below is the DDS and attached are the Attach and Ark logs.

I updated my computer and it appeared that a file in my appdata/local/temp file was replicating itself and trying to activate something. I think at one point it might have gotten through. My scans have located it, I was tempted to restart in safe mode and delete the files manually but I wasn't sure if this was the way to proceed or if it will get everything.

According to Trend, my card details have been compromised. I have cancelled that card, but want to make sure there is nothing left if another card was to be used.

My computer keeps trying to update. these updates I was sure I had done before. I also located a virus to be in my Java updater, which kept asking to update. I cleaned it and it has since stopped, I don't know if I can trust it though.

When I ran GMER the first time it got about 3 minutes in and my computer blue screened. There is something still on my computer, how to get at it I am not sure. "Onenote" has appeared in my icon tray in the bottom right of the screen. I don't recall putting it there or ever installing it. I think I know where I picked the virus up from also.

If anyone can help it wouldbe greatly appreciated..

.

DDS (Ver_11-03-05.01) - NTFSx86
Run by Whistler at 14:15:18.11 on Sat 30/04/2011
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.61.1033.18.3071.1732 [GMT 10:00]
.
AV: Trend Micro Titanium Maximum Security *Enabled/Updated* {68F968AC-2AA0-091D-848C-803E83E35902}
SP: Trend Micro Titanium Maximum Security *Enabled/Updated* {D3988948-0C9A-0693-BE3C-BB4CF86413BF}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
FW: Trend Micro Firewall Booster *Enabled* {49A8346C-6900-54B6-B1B3-5F678736DDE9}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Stardock\MyColors\VistaSrv.exe
C:\Program Files\Stardock\MyColors\WBVista.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Trend Micro\AMSP\coreServiceShell.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiWatchDog.exe
C:\Windows\system32\conhost.exe
C:\Program Files\Trend Micro\AMSP\coreFrameworkHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\System32\svchost.exe -k Akamai
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Windows\system32\PnkBstrA.exe
c:\Program Files\Common Files\Protexis\License Service\PsiService_2.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files\CyberLink\Power2Go\CLMLSvc.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Common Files\Adobe\OOBE\PDApp\UWA\AAM Updates Notifier.exe
C:\Windows\System32\MRT.exe
C:\Program Files\Trend Micro\UniClient\UiFrmWrk\uiSeAgnt.exe
C:\Program Files\Stardock\Impulse\Now\ImpulseNow.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\CCC.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\Microsoft.Net\Framework\v3.0\WPF\PresentationFontCache.exe
C:\Windows\System32\MRT.exe
C:\Program Files\Intel\Intel® Rapid Storage Technology\IAStorDataMgrSvc.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Program Files\Trend Micro\HiJackThis\HiJackThis.exe
C:\Windows\system32\NOTEPAD.EXE
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Users\Whistler\Desktop\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com.au/
uDefault_Page_URL = hxxp://www.aldi.com
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: TmIEPlugInBHO Class: {1ca1377b-dc1d-4a52-9585-6e06050fac53} - c:\program files\trend micro\amsp\module\20004\1.5.1464\6.6.1079\TmIEPlg.dll
BHO: TSToolbarBHO: {43c6d902-a1c5-45c9-91f6-fd9e90337e18} - c:\program files\trend micro\titanium\uiframework\ToolbarIE.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: TmBpIeBHO Class: {bbacbafd-fa5e-4079-8b33-00eb9f13d4ac} - c:\program files\trend micro\amsp\module\20002\6.5.1234\6.5.1234\TmBpIe32.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Trend Micro Toolbar: {ccac5586-44d7-4c43-b64a-f042461a97d2} - c:\program files\trend micro\titanium\uiframework\ToolbarIE.dll
TB: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - No File
uRun: [Steam] "c:\program files\steam\steam.exe" -silent
uRun: [DAEMON Tools Lite] "c:\program files\daemon tools lite\DTLite.exe" -autorun
uRun: [AdobeBridge]
mRun: [IAStorIcon] c:\program files\intel\intel® rapid storage technology\IAStorIcon.exe
mRun: [CLMLServer] "c:\program files\cyberlink\power2go\CLMLSvc.exe"
mRun: [RtHDVCpl] c:\program files\realtek\audio\hda\RtHDVCpl.exe -s
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [ATICustomerCare] "c:\program files\ati\aticustomercare\ATICustomerCare.exe"
mRun: [Trend Micro Titanium] "c:\program files\trend micro\titanium\uiframework\uiWinMgr.exe" -set Silent "1" SplashURL ""
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [AdobeAAMUpdater-1.0] "c:\program files\common files\adobe\oobe\pdapp\uwa\UpdaterStartupUtility.exe"
mRun: [SwitchBoard] c:\program files\common files\adobe\switchboard\SwitchBoard.exe
mRun: [AdobeCS5ServiceManager] "c:\program files\common files\adobe\cs5servicemanager\CS5ServiceManager.exe" -launchedbylogin
mRun: [Trend Micro Client Framework] "c:\program files\trend micro\uniclient\uifrmwrk\UIWatchDog.exe"
StartupFolder: c:\users\whistler\appdata\roaming\micros~1\windows\startm~1\programs\startup\impuls~1.lnk - c:\program files\stardock\impulse\now\ImpulseNow.exe
StartupFolder: c:\users\whistler\appdata\roaming\micros~1\windows\startm~1\programs\startup\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: tmbp - {1A77E7DC-C9A0-4110-8A37-2F36BAE71ECF} - c:\program files\trend micro\amsp\module\20002\6.5.1234\6.5.1234\TmBpIe32.dll
Handler: tmpx - {0E526CB5-7446-41D1-A403-19BFE95E8C23} - c:\program files\trend micro\amsp\module\20004\1.5.1464\6.6.1079\TmIEPlg.dll
Handler: tmtb - {04EAF3FB-4BAC-4B5A-A37D-A1CF210A5A42} - c:\program files\trend micro\titanium\uiframework\ToolbarIE.dll
Handler: tmtbim - {0B37915C-8B98-4B9E-80D4-464D2C830D10} - c:\program files\trend micro\titanium\uiframework\ProToolbarIMRatingActiveX.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\whistler\appdata\roaming\mozilla\firefox\profiles\8qm69zvz.default\
FF - prefs.js: browser.startup.homepage - hxxps://uniweb.unsw.edu.au/login.html
FF - component: c:\program files\trend micro\amsp\module\20004\1.5.1464\6.6.1079\firefoxextension\components\TmFFExt.dll
FF - component: c:\program files\trend micro\titanium\uiframework\toolbar\firefoxextension\components\ToolbarFFHelper.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\windows live\photo gallery\NPWLPG.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Trend Micro Toolbar: {22181a4d-af90-4ca3-a569-faed9118d6bc} - c:\program files\trend micro\titanium\uiframework\toolbar\firefoxextension
FF - Ext: Trend Micro NSC Firefox Extension: {22C7F6C6-8D67-4534-92B5-529A0EC09405} - c:\program files\trend micro\amsp\module\20004\1.5.1464\6.6.1079\firefoxextension
.
============= SERVICES / DRIVERS ===============
.
R1 dtsoftbus01;DAEMON Tools Virtual Bus Driver;c:\windows\system32\drivers\dtsoftbus01.sys [2011-2-24 218688]
R1 tmlwf;Trend Micro NDIS 6.0 Filter Driver;c:\windows\system32\drivers\tmlwf.sys [2011-3-1 143952]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-14 48128]
R2 Akamai;Akamai NetSession Interface;c:\windows\system32\svchost.exe -k Akamai [2009-7-14 20992]
R2 AMD External Events Utility;AMD External Events Utility;c:\windows\system32\atiesrxx.exe [2011-2-21 176128]
R2 Amsp;Trend Micro Solution Platform;c:\program files\trend micro\amsp\coreServiceShell.exe [2011-2-21 188272]
R2 IAStorDataMgrSvc;Intel® Rapid Storage Technology;c:\program files\intel\intel® rapid storage technology\IAStorDataMgrSvc.exe [2010-6-30 13336]
R2 tmevtmgr;tmevtmgr;c:\windows\system32\drivers\tmevtmgr.sys [2011-2-21 64080]
R2 tmwfp;Trend Micro WFP Callout Driver;c:\windows\system32\drivers\tmwfp.sys [2011-3-1 284752]
R3 amdkmdag;amdkmdag;c:\windows\system32\drivers\atikmdag.sys [2011-2-21 7566848]
R3 amdkmdap;amdkmdap;c:\windows\system32\drivers\atikmpag.sys [2011-2-21 238592]
R3 AtiHDAudioService;ATI Function Driver for HD Audio Service;c:\windows\system32\drivers\AtihdW73.sys [2011-2-21 101392]
R3 MSHUSBVideo;NX6000/NX3000/VX2000/VX5000/VX5500/VX7000/Cinema Filter Driver;c:\windows\system32\drivers\nx6000.sys [2010-12-2 25600]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2010-6-29 230912]
R3 RTL8192su;Realtek RTL8192SU Wireless LAN 802.11n USB 2.0 Network Adapter;c:\windows\system32\drivers\RTL8192su.sys [2010-6-30 579072]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-19 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-14 229888]
S3 SwitchBoard;SwitchBoard;c:\program files\common files\adobe\switchboard\SwitchBoard.exe [2010-2-19 517096]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-11-9 1343400]
SUnknown iuxtjnln;iuxtjnln; [x]
.
=============== Created Last 30 ================
.
2011-04-30 03:56:06 388096 ----a-r- c:\users\whistler\appdata\roaming\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-04-30 02:39:47 11264 ----a-w- c:\windows\DCEBoot.exe
2011-04-30 02:29:10 161792 ----a-w- c:\windows\system32\d3d10_1.dll
2011-04-30 01:30:32 2614784 ----a-w- c:\windows\explorer.exe
2011-04-21 07:44:07 -------- d-----w- c:\progra~2\Hidden Path
2011-04-21 07:44:03 -------- d-----w- c:\program files\Indie Games
2011-04-21 07:34:30 -------- d-----w- c:\progra~2\Gibraltar
2011-04-13 17:39:02 103864 ----a-w- c:\program files\mozilla firefox\plugins\nppdf32.dll
2011-04-13 17:39:02 103864 ----a-w- c:\program files\internet explorer\plugins\nppdf32.dll
2011-04-13 14:37:57 95744 ----a-w- c:\windows\system32\drivers\mrxsmb20.sys
2011-04-13 14:37:57 69632 ----a-w- c:\windows\system32\drivers\bowser.sys
2011-04-13 14:37:57 221696 ----a-w- c:\windows\system32\drivers\mrxsmb10.sys
2011-04-13 14:37:57 123392 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-11 05:34:34 -------- d-----w- c:\users\whistler\appdata\roaming\chc.4875E02D9FB21EE389F73B8D1702B320485DF8CE.1
.
==================== Find3M ====================
.
2011-03-11 05:40:24 1164288 ----a-w- c:\windows\system32\mfc42u.dll
2011-03-11 05:40:24 1137664 ----a-w- c:\windows\system32\mfc42.dll
2011-03-08 05:38:13 740864 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-03 05:29:23 132608 ----a-w- c:\windows\system32\dnsrslvr.dll
2011-03-03 05:27:30 28672 ----a-w- c:\windows\system32\dnscacheugc.exe
2011-03-03 03:31:32 2331136 ----a-w- c:\windows\system32\win32k.sys
2011-02-24 05:32:52 288256 ----a-w- c:\windows\system32\XpsGdiConverter.dll
2011-02-24 05:32:44 981504 ----a-w- c:\windows\system32\wininet.dll
2011-02-24 05:30:16 44544 ----a-w- c:\windows\system32\licmgr10.dll
2011-02-24 04:23:48 386048 ----a-w- c:\windows\system32\html.iec
2011-02-24 03:50:26 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-02-21 06:56:18 249856 ----a-w- c:\windows\system32\atiadlxx.dll
2011-02-21 06:56:17 17204736 ----a-w- c:\windows\system32\atioglxx.dll
2011-02-21 06:56:17 15872 ----a-w- c:\windows\system32\atimuixx.dll
2011-02-21 06:56:12 278528 ----a-w- c:\windows\system32\Oemdspif.dll
2011-02-21 06:56:03 44032 ----a-w- c:\windows\system32\aticalcl.dll
2011-02-21 06:56:01 28672 ----a-w- c:\windows\system32\atiu9pag.dll
2011-02-21 06:56:01 1912832 ----a-w- c:\windows\system32\atiumdmv.dll
2011-02-21 06:55:59 46080 ----a-w- c:\windows\system32\aticalrt.dll
2011-02-21 06:55:59 393216 ----a-w- c:\windows\system32\atieclxx.exe
2011-02-21 06:55:56 52736 ----a-w- c:\windows\system32\coinst.dll
2011-02-21 06:55:49 52736 ----a-w- c:\windows\system32\atimpc32.dll
2011-02-21 06:55:49 52736 ----a-w- c:\windows\system32\amdpcom32.dll
2011-02-21 06:55:49 4105728 ----a-w- c:\windows\system32\atidxx32.dll
2011-02-21 06:55:44 176128 ----a-w- c:\windows\system32\atiesrxx.exe
2011-02-21 06:55:43 596480 ----a-w- c:\windows\system32\aticfx32.dll
2011-02-21 06:55:36 159744 ----a-w- c:\windows\system32\atitmmxx.dll
2011-02-21 06:55:36 143360 ----a-w- c:\windows\system32\atiapfxx.exe
2011-02-21 06:55:26 5580800 ----a-w- c:\windows\system32\aticaldd.dll
2011-02-21 06:55:26 462848 ----a-w- c:\windows\system32\ATIDEMGX.dll
2011-02-21 06:53:14 30720 ----a-w- c:\windows\system32\atiuxpag.dll
2011-02-21 06:53:10 12800 ----a-w- c:\windows\system32\atiglpxx.dll
2011-02-21 06:53:04 3463680 ----a-w- c:\windows\system32\atiumdva.dll
2011-02-21 06:52:56 32768 ----a-w- c:\windows\system32\atigktxx.dll
2011-02-21 06:52:54 4170752 ----a-w- c:\windows\system32\atiumdag.dll
2011-02-21 06:52:40 43520 ----a-w- c:\windows\system32\ati2edxx.dll
2011-02-21 06:52:39 356352 ----a-w- c:\windows\system32\atipdlxx.dll
2011-02-19 05:33:11 802304 ----a-w- c:\windows\system32\FntCache.dll
2011-02-19 05:32:48 1074176 ----a-w- c:\windows\system32\DWrite.dll
2011-02-19 05:32:35 739840 ----a-w- c:\windows\system32\d2d1.dll
2011-02-19 05:32:08 34304 ----a-w- c:\windows\system32\atmlib.dll
2011-02-19 03:37:02 294912 ----a-w- c:\windows\system32\atmfd.dll
2011-02-18 05:36:26 428032 ----a-w- c:\windows\system32\vbscript.dll
2011-02-12 05:30:49 191488 ----a-w- c:\windows\system32\FXSCOVER.exe
2011-01-31 02:27:10 22328 ----a-w- c:\users\whistler\appdata\roaming\PnkBstrK.sys
2011-01-31 02:26:53 103736 ----a-w- c:\windows\system32\PnkBstrB.exe
2011-01-31 02:26:45 669184 ----a-w- c:\windows\system32\pbsvc.exe
2011-01-31 02:26:45 66872 ----a-w- c:\windows\system32\PnkBstrA.exe
.
============= FINISH: 14:16:25.36 ===============

Attached Files



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#2 etavares

etavares

    Bleepin' Remover


  • Malware Response Team
  • 15,514 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:03:59 PM

Posted 08 May 2011 - 11:16 AM

Hello and welcome to Bleeping Computer

My name is etavares and I will be working with you to fix your computer.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

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  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • Once we start working together, please reply back within 3 days or this thread may be closed so we can help others who are waiting. If you will be unable to respond (e.g. vacation, travel, etc.), please let me know ahead of time.
  • Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • If you have already posted a log, please do so again as instructed below, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:

We need to create an OTL report,
  • Please download OTL from this link.
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Under the Custom Scan box paste this in:

    netsvcs
    msconfig
    drivers32 /all
    %systemroot%\system32\*.dll /lockedfiles
    %systemroot%\system32\*.sys /90
    %systemroot%\Tasks\*.job /lockedfiles
    %systemroot%\System32\config\*.sav
    %SYSTEMDRIVE%\*.*
    %systemroot%\system32\Spool\prtprocs\w32x86\*.dll
    %systemroot%\*. /mp /s
    HKEY_LOCAL_MACHINE\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate\AU
    CREATERESTOREPOINT

  • Click the Quick Scan button.
  • The scan should take a few minutes.
  • Please copy and paste both logs in your reply.


Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


In your reply, please post both OTL logs and the GMER log. Thanks and again sorry for the delay.


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#3 whistler11

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Posted 08 May 2011 - 08:50 PM

Yes hello. I couldn't wait any more I had assignments to do.

I recovered my computer and, had the C: formatted and reinstalled windows. C: is slightly partitioned, but nothing serious and I haven't been able to detect the virus since. Trend Micro starting bugging up though, which I found suspicious.

If you think I need to take any more actions on this please alert me as so.

#4 etavares

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Posted 09 May 2011 - 05:55 PM

OK, thanks for letting me know. If you reformatted, you started off 100% clean. What do you mean by trend micro is "starting bugging up though"? Anything specific?


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#5 whistler11

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Posted 10 May 2011 - 07:23 AM

Whenever I booted up a web browser, windows explorer and the browser would both slow down to such speeds that the computer was essentially frozen.
I got rid of trend and I am using a different antivirus now, and everything seems to be working 100%. "Seems" being the operative word here.

#6 etavares

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Posted 10 May 2011 - 05:10 PM

Antivirus programs work great on virtually all computers, but sometimes they conflict with something on a certain computer. They all do that. Let's try a quick MBAM scan:

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link 1
alternate download link 2

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.


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#7 whistler11

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Posted 10 May 2011 - 10:51 PM

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6551

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

11/05/2011 1:33:33 PM
mbam-log-2011-05-11 (13-33-33).txt

Scan type: Quick scan
Objects scanned: 148206
Time elapsed: 4 minute(s), 32 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 etavares

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Posted 11 May 2011 - 05:07 PM

You're likely clean given you did a reformat. Sometimes some antivirus programs won't run on some machines without tying up resources. One last scan before I call you clean. If this is good, you should be good to go.


Please download aswMBR ( 511KB ) to your desktop.
  • Double click the aswMBR.exe icon to run it
  • Click the Scan button to start the scan
  • On completion of the scan, click the save log button, save it to your desktop and post it in your next reply.


etavares


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#9 whistler11

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Posted 12 May 2011 - 10:07 AM

aswMBR version 0.9.5.256 Copyright© 2011 AVAST Software
Run date: 2011-05-13 01:06:09
-----------------------------
01:06:09.143 OS Version: Windows 6.1.7600
01:06:09.144 Number of processors: 2 586 0x170A
01:06:09.145 ComputerName: WHISTLER-PC UserName: Whistler
01:06:13.342 Initialize success
01:06:17.092 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IAAStorageDevice-1
01:06:17.096 Disk 0 Vendor: Hitachi_ JP4O Size: 953869MB BusType: 3
01:06:17.103 Disk 0 MBR read successfully
01:06:17.107 Disk 0 MBR scan
01:06:17.111 Disk 0 unknown MBR code
01:06:17.118 Disk 0 scanning sectors +1953521664
01:06:17.155 Disk 0 scanning C:\Windows\system32\drivers
01:06:26.222 Service scanning
01:06:27.065 Disk 0 trace - called modules:
01:06:27.094 ntkrnlpa.exe CLASSPNP.SYS disk.sys iaStor.sys halmacpi.dll
01:06:27.101 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x88183030]
01:06:27.107 3 CLASSPNP.SYS[8bda859e] -> nt!IofCallDriver -> \Device\Ide\IAAStorageDevice-1[0x862df028]
01:06:27.114 Scan finished successfully
01:06:44.692 Disk 0 MBR has been saved successfully to "C:\Users\Whistler\Desktop\MBR.dat"
01:06:44.758 The log file has been saved successfully to "C:\Users\Whistler\Desktop\aswMBR.txt"

#10 etavares

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Posted 12 May 2011 - 05:35 PM

Good news...you look clean to me after the reformat. Trend Micro probably conflicted with another piece of software on your machine.

You can delete aswMBR.exe at this point.

If you ran Defogger and disabled your emulator, please don't forget to run it again and reenable it. See the instructions here to do so.


Optional Items

Please take the time to read below to secure your machine and take the necessary steps to keep it that way.


System Still Slow?
You may wish to try StartupLite. Simply download this tool to your desktop and run it. It will explain any optional auto-start programs on your system, and offer the option to stop these programs from starting at startup. This will result in fewer programs running when you boot your system, and should improve preformance. If you are running Windows Vista or Windows 7, please right-click on the icon, and select "Run As Administrator"; otherwise it won't work.
If that does not work, you can try the steps mentioned in Slow Computer/browser? Check Here First; It May Not Be Malware

Protect yourself from malicious sites

The HOSTS file can protect you from connecting to bad sites. See The Hosts File and what it can do for you for more background.


Keep Windows Up to Date
It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

Update your AntiVirus Software

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.

Use a Firewall

I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is susceptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.

For a tutorial on Firewalls and a listing of some available ones see the link below:

Understanding and Using Firewalls


Install an AntiSpyware Program

A highly recommended AntiSpyware program isMalwarebytes Anti-Malware. You can download the free version..

Installing this program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.



Update all these programs regularly
Make sure you update all your programs regularly. Without regular updates you WILL NOT be protected when new malicious programs are released. You can use Secunia PSI to keep track of necessary updates. It can run in the background and constantly monitor your software; although I just run it once a week manually. It will alert you when an update is available for a variety of software. It is very useful.

Follow this list and your potential for being infected again will reduce dramatically.

Good luck!


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#11 etavares

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Posted 17 May 2011 - 04:56 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.


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