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Virus - help to diagnose and remove?


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6 replies to this topic

#1 BL1

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Posted 29 April 2011 - 05:00 PM

Hello,

Our laptop seems to have a virus causing four main issues (that I'm aware of):
1. All my desktop icons, programs, and documents have disappeared
2. Streaming audio plays even when the internet and all other programs are closed
3. We're getting pop-up errors titled "Internet Explorer Script Error" and ask if we want to continue running scripts on this page (even when nothing is open).
4. The browsing history is filling up with random search sites.

I found a Yahoo Answers post about the same issues saying it was a trojan and a TDSS - but I'm pretty technically incompetent and have no idea how to go about fixing these issues.

Help please???

Edited by BL1, 29 April 2011 - 05:07 PM.


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#2 coles1mom

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Posted 29 April 2011 - 05:27 PM

Hi BL1

For the redirects http://www.bleepingcomputer.com/virus-removal/remove-tdss-tdl3-alureon-rootkit-using-tdsskiller
Then run malwarebytes http://www.bleepingcomputer.com/virus-removal/how-to-use-malwarebytes-anti-malware-tutorial

Good Luck

#3 BL1

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Posted 29 April 2011 - 06:02 PM

Thank you for the information - I appreciate it. I downloaded and unzipped TDSS Killer but for some reason can't get the program to open up. Again, I'm pretty challenged in the computer world. Do you have any suggestions for me?

Thanks again!

#4 coles1mom

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Posted 29 April 2011 - 08:18 PM

Hi BL1

You're welcome. Sorry it didn't work.

Follow these steps http://www.bleepingcomputer.com/forums/topic34773.html. Start at step 6. Step 9 will tell you where to post the logs. It will take a few days but they will get your computer cleaned up.

#5 BL1

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Posted 30 April 2011 - 02:13 PM

ORIGINAL POST:
Hello,

Our laptop seems to have a virus causing four main issues (that I'm aware of):
1. All my desktop icons, programs, and documents have disappeared
2. Streaming audio plays even when the internet and all other programs are closed
3. We're getting pop-up errors titled "Internet Explorer Script Error" and ask if we want to continue running scripts on this page (even when nothing is open).
4. The browsing history is filling up with random search sites.

I found a Yahoo Answers post about the same issues saying it was a trojan and a TDSS - but I'm pretty technologically incompetent and have no idea how to go about fixing these issues.

Help please???



Thanks for your help, Coles1mom!

For anyone else who can help me out: I have a Vaio laptop with Windows XP. I followed steps 6 through 9 and the log information is below. I don't see the attachment option on this screen so pasted the DDS Attach.txt and GMER log(I hope that's ok).

In the meantime, I've used Malware bytes to run a full scan on the computer and removed 12 items. I have tried running TDSSkiller and nothing happens when I try to open it. I have changed the file name/type to .com with no result. The icons changed when I changed the name so am not sure if they are even viable in that format.

Was also looking to change this post title to TDSS, since it looks like that may be more specific to the problem and don't see a place to do that (since I'm replying on the original post?).

Thanks in advance to anyone who can help. It's pretty amazing that this support is out there.


DDS TEXT:

DDS LOG:
============= FINISH: 22:23:42.39 ===============

GMER REPORT:

Edited by BL1, 30 April 2011 - 09:44 PM.


#6 coles1mom

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Posted 30 April 2011 - 08:01 PM

Hi BL1

You are welcome.

You need to post your logs here http://www.bleepingcomputer.com/forums/forum22.html

#7 Orange Blossom

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Posted 01 May 2011 - 01:26 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic394734.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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