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Win 7 64x, cannot remove virus, worms causing BSOD


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2 replies to this topic

#1 warpig-

warpig-

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  • Local time:09:30 AM

Posted 29 April 2011 - 03:27 PM

Well I've tried most malware programs, and have exhausted most of my patience doing this myself. So reluctantly here I am.

I got a trojan and worms a few weeks ago and the next thing I knew, my .dll files started to change. After that I couldn't open .exe files, use the file explorer search function, access parts of the registry (If I probed too far, it'd BSOD) etc etc, I couldn't even start Avira. I've restored as far back as I could and I can at least open .exe files and scan for malware but so far I've found nothing and certain parts of the registry still cant be tampered with.

I've got DDS logs, but GMER doesn't work, most of the options are greyed out.

Any help would be greatly appreciated it, I'm really hoping to avoid a backup / format if possible.

Cheers

Thanks for the reply, here's the log

.
DDS (Ver_11-03-05.01) - NTFS_AMD64 NETWORK
Run by commy at 5:18:56.62 on Sat 30/04/2011
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_24
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.61.1033.18.1787.912 [GMT 9.5:30]
.
AV: AntiVir Desktop *Disabled/Outdated* {090F9C29-64CE-6C6F-379C-5901B49A85B7}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: AntiVir Desktop *Disabled/Outdated* {B26E7DCD-42F4-63E1-0D2C-6273CF1DCF0A}
SP: Lavasoft Ad-Watch Live! *Disabled/Updated* {24938260-56EE-C1E5-047B-DC2BDD234BAB}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files (x86)\Spybot - Search & Destroy\SpybotSD.exe
C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
C:\Users\commy\Desktop\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://google.com/
mWinlogon: Userinit=userinit.exe
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~3\Office14\URLREDIR.DLL
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: Hotspot Shield Class: {f9e4a054-e9b1-4bc3-83a3-76a1ae736170} - C:\Program Files (x86)\Hotspot Shield\HssIE\HssIE.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
TB: Yahoo!7 Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\PROGRA~2\Yahoo!\Companion\Installs\cpn\yt.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "C:\Program Files (x86)\Microsoft\BingBar\BingExt.dll"
uRun: [HPAdvisorDock] C:\Program Files (x86)\Hewlett-Packard\HP Advisor\Dock\HPAdvisorDock.exe
uRun: [LightScribe Control Panel] C:\Program Files (x86)\Common Files\LightScribe\LightScribeControlPanel.exe -hidden
uRun: [InternodeUsage] C:\PROGRA~2\INTERN~2\mum.exe
uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
uRun: [Messenger (Yahoo!)] "C:\PROGRA~2\Yahoo!\Messenger\YahooMessenger.exe" -quiet
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
uRun: [VeohPlugin] "C:\Program Files (x86)\Veoh Networks\VeohWebPlayer\veohwebplayer.exe"
uRun: [SpybotSD TeaTimer] C:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exe
mRun: [Microsoft Default Manager] "C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" -resume
mRun: [NortonOnlineBackupReminder] "C:\Program Files (x86)\Symantec\Norton Online Backup\Activation\NOBuActivation.exe" UNATTENDED
mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [GrooveMonitor] "C:\Program Files (x86)\Microsoft Office\Office12\GrooveMonitor.exe"
mRun: [SwitchBoard] C:\Program Files (x86)\Common Files\Adobe\SwitchBoard\SwitchBoard.exe
mRun: [AdobeCS5ServiceManager] "C:\Program Files (x86)\Common Files\Adobe\CS5ServiceManager\CS5ServiceManager.exe" -launchedbylogin
mRun: [UCam_Menu] "C:\Program Files (x86)\CyberLink\YouCam\MUITransfer\MUIStartMenu.exe" "C:\Program Files (x86)\CyberLink\YouCam" UpdateWithCreateOnce "Software\CyberLink\YouCam\2.0"
mRun: [AppleSyncNotifier] C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe
mRun: [StartCCC] "C:\Program Files (x86)\ATI Technologies\ATI.ACE\Core-Static\CLIStart.exe" MSRun
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mRun: [avgnt] "C:\Program Files (x86)\Avira\AntiVir Desktop\avgnt.exe" /min
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 0 (0x0)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: PromptOnSecureDesktop = 0 (0x0)
IE: Download with GetRight - C:\Program Files (x86)\GetRight\GRdownload.htm
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~3\Office12\EXCEL.EXE/3000
IE: Open with GetRight Browser - C:\Program Files (x86)\GetRight\GRbrowse.htm
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - C:\PROGRA~2\SPYBOT~1\SDHelper.dll
DPF: {5D6F45B3-9043-443D-A792-115447494D24} - hxxp://messenger.zone.msn.com/MessengerGamesContent/GameContent/Default/uno1/GAME_UNO1.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~1\MICROS~2\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
BHO-X64: Hotspot Shield Class: {F9E4A054-E9B1-4BC3-83A3-76A1AE736170} - C:\Program Files (x86)\Hotspot Shield\HssIE\HssIE_64.dll
mRun-x64: [RTHDVCPL] C:\Program Files\Realtek\Audio\HDA\RtkNGUI64.exe -s
mRun-x64: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun-x64: [HP Quick Launch] C:\Program Files\Hewlett-Packard\HP Quick Launch\HPMSGSVC.exe
mRun-x64: [RtkOSD] C:\Program Files (x86)\Realtek\Audio\OSD\RtVOsd64.exe
mRun-x64: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
mRun-x64: [HPWirelessAssistant] C:\Program Files\Hewlett-Packard\HP Wireless Assistant\DelayedAppStarter.exe 120 C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWA_Main.exe /hidden
mRun-x64: [AdobeAAMUpdater-1.0] "C:\Program Files (x86)\Common Files\Adobe\OOBE\PDApp\UWA\UpdaterStartupUtility.exe"
.
================= FIREFOX ===================
.
FF - ProfilePath - C:\Users\commy\AppData\Roaming\Mozilla\Firefox\Profiles\oi1emtgx.default\
FF - prefs.js: network.proxy.ftp - proxyedu
FF - prefs.js: network.proxy.ftp_port - 8080
FF - prefs.js: network.proxy.gopher - proxyedu
FF - prefs.js: network.proxy.gopher_port - 8080
FF - prefs.js: network.proxy.http - proxyedu
FF - prefs.js: network.proxy.http_port - 8080
FF - prefs.js: network.proxy.socks - proxyedu
FF - prefs.js: network.proxy.socks_port - 8080
FF - prefs.js: network.proxy.ssl - proxyedu
FF - prefs.js: network.proxy.ssl_port - 8080
FF - prefs.js: network.proxy.type - 0
FF - component: C:\Program Files (x86)\Mozilla Firefox\extensions\{AB2CE124-6272-4b12-94A9-7303C7397BD1}\components\SkypeFfComponent.dll
FF - component: C:\Program Files (x86)\Mozilla Firefox\extensions\afurladvisor@anchorfree.com\components\afurladvisor.dll
FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPAUTHZ.DLL
FF - plugin: C:\PROGRA~2\MICROS~3\Office14\NPSPWRAP.DLL
FF - plugin: C:\Program Files (x86)\Java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\Program Files (x86)\Microsoft Silverlight\4.0.60129.0\npctrlui.dll
FF - plugin: C:\Program Files (x86)\Mozilla Firefox\plugins\npdeployJava1.dll
FF - plugin: C:\Program Files (x86)\OnLive\FirefoxPlugin\npolgdet.dll
FF - plugin: C:\Program Files (x86)\Veetle\Player\npvlc.dll
FF - plugin: C:\Program Files (x86)\Veetle\plugins\npVeetle.dll
FF - plugin: C:\Program Files (x86)\Veetle\VLCBroadcast\npvbp.dll
FF - plugin: C:\Users\commy\AppData\Roaming\Mozilla\Firefox\Profiles\oi1emtgx.default\extensions\battlefieldplay4free@ea.com\plugins\npBP4FUpdater.dll
FF - plugin: C:\Windows\SysWOW64\Adobe\Director\np32dsw.dll
FF - plugin: C:\Windows\SysWOW64\Macromed\Flash\NPSWF32.dll
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
============= SERVICES / DRIVERS ===============
.
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-14 59904]
R3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2010-6-26 239136]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2010-4-1 295424]
S2 avgntflt;avgntflt;C:\Windows\System32\drivers\avgntflt.sys [2011-4-29 83120]
S3 amdkmdag;amdkmdag;C:\Windows\System32\drivers\atikmdag.sys [2010-10-27 8012288]
S3 amdkmdap;amdkmdap;C:\Windows\System32\drivers\atikmpag.sys [2010-10-27 287232]
S3 MEMSWEEP2;MEMSWEEP2;C:\Windows\System32\FC29.tmp [2011-4-30 6144]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-11 5434368]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-14 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-14 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-14 740864]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-2-18 51712]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-11 389120]
.
=============== Created Last 30 ================
.
2011-04-29 19:21:58 -------- d-----w- C:\Program Files (x86)\Spybot - Search & Destroy
2011-04-29 19:21:58 -------- d-----w- C:\PROGRA~3\Spybot - Search & Destroy
2011-04-29 19:08:40 6144 ------w- C:\Windows\System32\FC29.tmp
2011-04-29 19:03:37 6144 ------w- C:\Windows\System32\5C82.tmp
2011-04-29 19:02:06 6144 ------w- C:\Windows\System32\F797.tmp
2011-04-29 18:55:16 6144 ------w- C:\Windows\System32\B460.tmp
2011-04-29 18:50:45 6144 ------w- C:\Windows\System32\DE9B.tmp
2011-04-29 15:39:46 16432 ----a-w- C:\Windows\System32\lsdelete.exe
2011-04-29 15:34:53 6144 ------w- C:\Windows\System32\427F.tmp
2011-04-29 15:33:57 6144 ------w- C:\Windows\System32\699D.tmp
2011-04-29 15:33:51 -------- d-----w- C:\Program Files (x86)\Sophos
2011-04-29 13:25:05 -------- d-----w- C:\Users\commy\AppData\Roaming\Avira
2011-04-29 13:24:21 83120 ----a-w- C:\Windows\System32\drivers\avgntflt.sys
2011-04-29 13:24:20 -------- d-----w- C:\Program Files (x86)\Avira
2011-04-29 13:24:20 -------- d-----w- C:\PROGRA~3\Avira
2011-04-21 08:10:58 -------- d-----w- C:\Program Files (x86)\Free Window Registry Repair
2011-04-21 08:00:00 -------- d-----w- C:\Users\commy\AppData\Roaming\Malwarebytes
2011-04-21 07:59:46 38224 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-04-21 07:59:45 -------- d-----w- C:\PROGRA~3\Malwarebytes
2011-04-21 07:59:42 24152 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-04-21 07:59:42 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-04-21 07:58:54 8424784 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{80D05654-DA77-48A0-A0FD-38801659E71A}\mpengine.dll
2011-04-21 07:42:00 -------- d-sh--w- C:\found.000
2011-04-20 14:35:47 -------- d-----w- C:\Windows\pss
2011-04-10 13:01:47 -------- d-----w- C:\Users\commy\AppData\Roaming\StreamTorrent
2011-04-06 07:26:34 -------- d-----w- C:\Users\commy\AppData\Roaming\.minecraft
2011-04-05 12:55:12 -------- d-----w- C:\Program Files (x86)\EA Games
2011-04-04 03:49:39 52080 ----a-w- C:\Windows\System32\Spool\prtprocs\x64\GoToPrintProcessor_x64.dll
2011-04-04 03:49:30 115056 ----a-w- C:\Windows\System32\gotomon_x64.dll
2011-04-04 03:49:29 -------- d-----w- C:\PROGRA~3\CitrixLogs
2011-04-04 03:49:26 -------- d-----w- C:\Program Files (x86)\Citrix
2011-04-04 03:47:30 7053264 ----a-w- C:\Users\commy\gosetup.exe
2011-03-31 11:46:09 -------- d-----w- C:\Users\commy\AppData\Roaming\ColorSchemer
2011-03-31 11:46:07 303104 ----a-w- C:\Windows\SysWow64\lcms.dll
2011-03-31 11:46:06 1706800 ----a-w- C:\Windows\SysWow64\gdiplus.dll
2011-03-31 11:46:05 -------- d-----w- C:\Program Files (x86)\ColorSchemer Studio 2
.
==================== Find3M ====================
.
2011-04-05 13:17:22 189248 ----a-w- C:\Windows\SysWow64\PnkBstrB.exe
2011-04-05 13:17:06 75136 ----a-w- C:\Windows\SysWow64\PnkBstrA.exe
2011-03-29 06:59:37 1062984 ----a-w- C:\Users\commy\gotomypc_540.exe
2011-03-19 08:14:35 49752 ----a-w- C:\Windows\System32\drivers\SBREDrv.sys
2011-02-19 06:37:44 1135104 ----a-w- C:\Windows\System32\FntCache.dll
2011-02-19 06:37:10 1540608 ----a-w- C:\Windows\System32\DWrite.dll
2011-02-19 06:36:49 902656 ----a-w- C:\Windows\System32\d2d1.dll
2011-02-19 05:32:48 1074176 ----a-w- C:\Windows\SysWow64\DWrite.dll
2011-02-19 05:32:35 739840 ----a-w- C:\Windows\SysWow64\d2d1.dll
2011-02-18 06:06:58 51712 ----a-w- C:\Windows\System32\drivers\usbaapl64.sys
2011-02-18 06:06:58 4184352 ----a-w- C:\Windows\System32\usbaaplrc.dll
2011-02-02 11:10:23 472808 ----a-w- C:\Windows\SysWow64\deployJava1.dll
2011-02-02 07:41:20 270720 ----a-w- C:\Windows\System32\MpSigStub.exe
.
============= FINISH: 5:23:59.24 ===============

Merged posts and removed my reply. ~ OB

Edited by Orange Blossom, 02 May 2011 - 07:41 AM.


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#2 Elise

Elise

    Bleepin' Blonde


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Posted 08 May 2011 - 04:17 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
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  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
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If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
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Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

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Malware analyst @ Emsisoft


#3 Elise

Elise

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Posted 22 May 2011 - 03:59 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft





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