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User profile path change to user profile path change to C:\Documents and Settings\TEMP :\Documents and Settings\TEMP


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6 replies to this topic

#1 darklorz

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Posted 29 April 2011 - 08:48 AM

I am laptop user. About 2hr ago, i login to my lappy and discover that my profile is different. My folders on desktop went missing and some of the setting changed. Then i try on my own to solve it but to no avail. Fortunately i come upon my C:\Documents and Settings and discover that strange profile C:\Documents and Settings\TEMP and my original profile C:\Documents and Settings\p0716499 was still there. This imply that my previous setting and files are still in my laptop. However, I cant changed back to the original profile and struck with the temp profile.
Initially i suspect is registry problem so i DL "UPHClean Service" by miscosoft but to no avail. Now currently i suspect it might be the work of a virus. I need help. Thank anyone who help me in advance.

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#2 darklorz

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Posted 08 May 2011 - 01:43 AM

This morning when i woke up, i discovered a icon named "syminstallstub" on my desktop. I checked online and i believe that it could be a virus. I try to find ways to uninstall it but to no avail I not sure what did my younger brother do to my laptop. I feel that im damn unlucky and encounter 2 problems in a row. Please help me solve my problems.

#3 boopme

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Posted 08 May 2011 - 06:34 PM

Hello. syminstallstub os from installing or removing a Symanyec product like Norton.
File Name: syminstallstub.exe
Process Name: SymInstallStub
Company Name: SymantecCorporation

It seems you have some malware can you run this?

Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 darklorz

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Posted 13 May 2011 - 02:18 PM

sorry for the late reply because i only available during weekend. I install MBAM and run it and according to the instructions, i clear a few infected thingy and i uninstall syminstallstub.exe. The second problem was solved. But regarding to my 1st problem, i still cant get my previous profile back and still struck at the temporary profile. I wonder if you can provided any help. Thank you for your help

#5 boopme

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Posted 13 May 2011 - 08:36 PM

Can we see the MBAM log it may have a clue to the other issues.

We may still have more malware.

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 darklorz

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Posted 17 May 2011 - 06:53 AM

ESET OnlineScan result
C:\2.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
C:\gnc.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
C:\iq.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
C:\m6r8v.com a variant of Win32/Pacex.Gen virus deleted - quarantined
C:\u26ufgv.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
C:\uh.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
C:\v9ug2p2.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
C:\Documents and Settings\p0716499\Local Settings\Temp\msgpl_9e98.tmp\OCSetupHlp.dll Win32/OpenCandy application cleaned by deleting - quarantined
C:\Documents and Settings\p0716499\Local Settings\Temp\msgpl_9e98.tmp\OpenCandy.dat Win32/OpenCandy application deleted - quarantined
C:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP565\A0884217.rbf probably a variant of Win32/Patched.NAE trojan deleted - quarantined
C:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP576\A0987489.exe a variant of Win32/Packed.Themida application cleaned by deleting - quarantined
C:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099033.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
C:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099034.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
C:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099035.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
C:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099036.com a variant of Win32/Pacex.Gen virus deleted - quarantined
C:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099037.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
C:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099038.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
C:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099039.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\2.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\30c0e.cmd Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\a1agmur.cmd Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\bd3q0qix.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\cv22.cmd Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\gi2ky.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\gnc.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\hyetn1i.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\iq.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\j60osk9.cmd Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\jm3cx96.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\m0vnonh.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\m6r8v.com a variant of Win32/Pacex.Gen virus deleted - quarantined
D:\pook.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\qoes.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\r8.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\t.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\u26ufgv.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\uh.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\ur0.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\uxkl0apt.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\v9ug2p2.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\ve.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\wx8o0bt1.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\x2csvg.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\x2tpc.cmd Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\xcisvxl.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\xdw.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\yb12j.cmd Win32/AutoRun.PSW.OnlineGames.T worm cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099040.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099041.cmd Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099042.cmd Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099043.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099044.cmd Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099045.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099046.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099047.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099048.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099049.cmd Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099050.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099051.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099052.com a variant of Win32/Pacex.Gen virus deleted - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099053.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099054.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099055.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099056.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099057.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099058.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099059.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099060.bat Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099061.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099062.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099063.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099064.exe Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099065.cmd Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099066.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099067.com Win32/PSW.OnLineGames.NMY trojan cleaned by deleting - quarantined
D:\System Volume Information\_restore{0CCD9644-D39E-4420-B10D-C01657D7298C}\RP591\A1099068.cmd Win32/AutoRun.PSW.OnlineGames.T worm cleaned by deleting - quarantined

#7 boopme

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Posted 17 May 2011 - 11:43 AM

That's much better.
Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook




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