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Infected by Tidserv Activity and Activity 2

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#1 rhale7425


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Posted 29 April 2011 - 12:27 AM

The following is a list of alerts from my daughter's Norton History on her Vista Home Premium PC (I'm posting from a separate PC):

1. Low item shown for googleupdatesetup.exe
2. Low item shown for Unauthorized access by Norton
3. Low item with PC configuration changes by wrxnsecaom.exe
4. Low item with PC configuration changes by setup1285330688.exe
5. Low item with PC configuration changes by setup1683134592.exe
6. Trojan block of Fake AV!gen42
7. When running quick scans on Norton shows Trojan cookies
8. High blocks on either Tidserv Activity or Tidserv Activity 2 for Application path \DEVICE\HARDDISKVOLUME1\PROGRAM FILES\MOXILLA FIREFOX\FIREFOX.EXE (most when doing google searches)
9. Other high blocks on either Tidserv Activity or Tidserv Activity 2 for Application path \DEVICE\HARDDISKVOLUME1\WINDOWS\SYSTEM32\SVCHOST.EXE. (I've gotten this one without opening the browser)

Other symptoms:
1. I'm also getting some window (not browser) popups "Microsoft Windows - Host Process for Windows services stopped working and was closed" (wermgr.exe). I'm not sure what services were being stopped.

2. I've tried running an older version of Malwarebytes that was already on the PC. It will not run saying "The dependency service or group failed to start". I also get this if I try running Windows Explorer in Administrative mode. I can run Windows Explorer in normal mode.

3. I tried downloading a new version of Malwarebytes, but setup says "Shellexecute.exe failed" with the same "The dependency service or group failed to start" message.

4. If I try running a full Norton Scan and close the laptop for it to run in background when I return I have to log back in and when doing so I get a windows popup "Microsoft Windows - Windows has recovered from an unexpected shutdown" and the scan has stopped running.

Thank you for your help. I had a nasty virus on another PC many months ago and you all provided me great assistance and the problem was resolved after many attempts over 3-4 weeks and the PC was flawless after than until a motherboard issue later occurred.

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#2 rhale7425

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Posted 02 May 2011 - 02:56 PM

Please ignore this request - I had not done the proper steps of getting the DDS files and GMER. I've therefore went thru those procedures and created a new Post today (same topic title) with those files (and a few updated notes from this previous post). Sorry for any confusion and for not following the correct procedures to begin with. I misread and failed to remember the steps I followed originally and I found those steps again.

#3 Budapest


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Posted 02 May 2011 - 05:35 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic395079.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw

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