Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Possible infection? AdAware cannot connect and machine slow


  • This topic is locked This topic is locked
19 replies to this topic

#1 alastair_a

alastair_a

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:54 PM

Posted 28 April 2011 - 07:11 PM

I have found that my machine has suddenly become rather slow and sluggish to respond, in particular while browsing the internet. (Doing anything else is much as it was before, and I reinstalled the whole operating system at the beginning of this year and things had been fine until just now. I regularly run CCleaner to get rid of temporary files as well, so I don't think there are any problems with these, or with fragmentation etc.)

In order to see whether my machine was running slow because of any malicious software, I attempted to run Spybot, MalwareBytes, Sysinternal's Rootkit Revealer and AdAware. The first three programs ran fine and came back clean, but AdAware failed to start, giving the error message "Failed to connect to service". According to Lavasoft, this *may* be a sign of infection.

I have now run GMER and DDS, following the instructions on this forum, but I don't know how to interpret the results to see if there is anything untoward happening. I'd appreciate it if somebody could have a look and let me know of any problems.

Advance thanks for your help!

DDS log:

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Alastair at 0:42:54.95 on 29/04/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.1792.1315 [GMT 1:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Lavasoft Ad-Watch Live! Anti-Virus *Disabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Motherboard Monitor\MBM5.EXE
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Documents and Settings\Alastair\Desktop\downloads\diagnostics\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [MBM 5] "c:\program files\motherboard monitor\MBM5.EXE"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\alastair\applic~1\mozilla\firefox\profiles\oevy8r0u.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.bbc.co.uk/news/
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R0 hotcore3;Hotcore helper;c:\windows\system32\drivers\hotcore3.sys [2011-1-5 40496]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-12-29 64288]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-12-8 251728]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-12 299984]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-1-6 6128720]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 123472]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 30288]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 26192]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\3.tmp --> c:\windows\system32\3.tmp [?]
S4 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-12-3 2146496]
.
=============== Created Last 30 ================
.
2011-04-28 02:15:01 -------- d-----w- c:\program files\Sophos
2011-04-28 02:10:57 -------- d-----w- c:\docume~1\alastair\applic~1\Malwarebytes
2011-04-28 02:10:53 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-04-28 02:10:52 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-04-28 02:10:49 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-04-28 02:10:49 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-04-28 01:17:53 -------- d-----w- c:\docume~1\alastair\applic~1\GPass
2011-04-28 00:22:39 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-04-28 00:22:39 -------- d-----w- c:\windows\system32\wbem\Repository
2011-04-27 18:27:06 -------- d-----w- c:\docume~1\alluse~1\applic~1\hsswpr
2011-04-27 17:49:06 -------- d-----w- c:\documents and settings\alastair\.idlerc
2011-04-19 00:34:40 781272 ----a-w- c:\program files\mozilla firefox\mozsqlite3.dll
2011-04-19 00:34:39 1874904 ----a-w- c:\program files\mozilla firefox\mozjs.dll
2011-04-19 00:34:39 15832 ----a-w- c:\program files\mozilla firefox\mozalloc.dll
2011-04-19 00:34:38 728024 ----a-w- c:\program files\mozilla firefox\libGLESv2.dll
2011-04-19 00:34:38 142296 ----a-w- c:\program files\mozilla firefox\libEGL.dll
2011-04-19 00:34:37 1893336 ----a-w- c:\program files\mozilla firefox\d3dx9_42.dll
2011-04-19 00:34:37 142296 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
2011-04-19 00:34:36 1975768 ----a-w- c:\program files\mozilla firefox\D3DCompiler_42.dll
2011-04-17 13:59:18 16928 ------w- c:\windows\system32\spmsgXP_2k3.dll
2011-04-17 13:55:27 -------- d-----w- c:\docume~1\alastair\locals~1\applic~1\Research In Motion
2011-04-17 13:47:54 -------- d-----w- c:\docume~1\alluse~1\applic~1\Research In Motion
2011-04-12 17:23:23 -------- d-----w- c:\docume~1\alastair\locals~1\applic~1\Apple Computer
2011-04-12 00:12:21 -------- d-----w- c:\program files\Combined Community Codec Pack(2)
2011-04-11 22:58:46 -------- d-----w- c:\program files\VLCPlayer
.
==================== Find3M ====================
.
2011-04-17 13:45:10 256 ----a-w- c:\windows\system32\pool.bin
2011-03-22 01:59:59 256 ----a-w- c:\documents and settings\alastair\pool.bin
2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:37:06 420864 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21:11 1857920 ----a-w- c:\windows\system32\win32k.sys
2011-02-22 23:06:29 916480 ----a-w- c:\windows\system32\wininet.dll
2011-02-22 23:06:29 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-02-22 23:06:29 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-02-22 11:41:59 385024 ----a-w- c:\windows\system32\html.iec
2011-02-17 12:32:12 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2011-02-16 17:56:00 1461992 ----a-w- c:\windows\system32\WdfCoInstaller01009.dll
2011-02-15 12:56:39 290432 ----a-w- c:\windows\system32\atmfd.dll
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-08 13:33:55 978944 ----a-w- c:\windows\system32\mfc42.dll
2011-02-08 13:33:55 974848 ----a-w- c:\windows\system32\mfc42u.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
.
============= FINISH: 0:43:43.14 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,247 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:03:54 AM

Posted 08 May 2011 - 04:14 AM

Hello ,
And :welcome: to the Bleeping Computer Malware Removal Forum
. My name is Elise and I'll be glad to help you with your computer problems.


I will be working on your malware issues, this may or may not solve other issues you may have with your machine.

Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.
  • The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.
  • Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic.
  • The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  • Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.
You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.
-----------------------------------------------------------

If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine.

If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
If you have already posted a log, please do so again, as your situation may have changed.
Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan:
  • Download DDS by sUBs from one of the following links. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explaination about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE

-------------------------------------------------------------
In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problem

If you still need help, please include the following in your next reply
  • A detailed description of your problems
  • A new DDS log (don't forget attach.txt)

Thanks and again sorry for the delay.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#3 alastair_a

alastair_a
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:54 PM

Posted 16 May 2011 - 05:58 AM

Dear Elise,

Thank you for your message, and apologies from my end for the delay in getting back to you.

My problem is as follows:

I have found that my machine has suddenly become rather slow and sluggish to respond, in particular while browsing the internet. (Doing anything else is much as it was before, and I reinstalled the whole operating system at the beginning of this year and things had been fine until just now. I regularly run CCleaner to get rid of temporary files as well, so I don't think there are any problems with these, and I just defragmented using Defraggler.)

In order to see whether my machine was running slow because of any malicious software, I attempted to run Spybot, MalwareBytes, Sysinternal's Rootkit Revealer and AdAware. The first three programs ran fine and came back clean, but AdAware failed to start, giving the error message "Failed to connect to service". According to Lavasoft, this *may* be a sign of infection.

Further to my original post, I have now uninstalled and reinstalled Ad-Aware. It is now able to load and runs fine. Ad_Aware found one suspected trojan in the file gmer.exe. I deleted the .exe file, but don't know if any other action is required.

The machine is still running slowly however, and so I would be very grateful if you could have a quick look at my logs in order to see whether there are any problems -- I'm afraid I don't know how to interpret them!

I have included a new DDS log below and attached the other file generated by DDS.

Advance thanks for your help.

best,
Alastair.

----------------------------

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Alastair at 11:50:11.46 on 16/05/2011
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_23
Microsoft Windows XP Home Edition 5.1.2600.3.1252.44.1033.18.1792.1319 [GMT 1:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
AV: Lavasoft Ad-Watch Live! Anti-Virus *Disabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Analog Devices\SoundMAX\SMAgent.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\Program Files\AVG\AVG10\avgemcx.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\Motherboard Monitor\MBM5.EXE
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\Documents and Settings\Alastair\Desktop\downloads\diagnostics\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = about:blank
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [MBM 5] "c:\program files\motherboard monitor\MBM5.EXE"
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_23-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\alastair\applic~1\mozilla\firefox\profiles\oevy8r0u.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.bbc.co.uk/news/
FF - plugin: c:\program files\common files\research in motion\bbwebsllauncher\NPWebSLLauncher.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R0 hotcore3;Hotcore helper;c:\windows\system32\drivers\hotcore3.sys [2011-1-5 40496]
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-12-29 64512]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-12-8 251728]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-11-12 299984]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-1-6 6128720]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 123472]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 30288]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 26192]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2010-12-3 15232]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\3.tmp --> c:\windows\system32\3.tmp [?]
S4 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-12-3 2146496]
.
=============== Created Last 30 ================
.
2011-05-14 00:46:38 -------- d-----w- c:\program files\Defraggler
2011-05-14 00:21:23 -------- d-----w- c:\docume~1\alastair\locals~1\applic~1\Apple
2011-05-13 00:58:47 -------- d-----w- C:\packages
2011-05-01 00:10:10 388096 ----a-r- c:\docume~1\alastair\applic~1\microsoft\installer\{45a66726-69bc-466b-a7a4-12fcba4883d7}\HiJackThis.exe
2011-05-01 00:10:10 -------- d-----w- c:\program files\Trend Micro
2011-04-30 21:38:39 16432 ----a-w- c:\windows\system32\lsdelete.exe
2011-04-30 16:22:01 -------- dc-h--w- c:\docume~1\alluse~1\applic~1\{2162CCC0-3A5F-4887-B51F-CE5F195B3620}
2011-04-30 16:21:35 -------- d-----w- c:\program files\Lavasoft
2011-04-28 02:15:01 -------- d-----w- c:\program files\Sophos
2011-04-28 02:10:57 -------- d-----w- c:\docume~1\alastair\applic~1\Malwarebytes
2011-04-28 02:10:53 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-04-28 02:10:52 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-04-28 02:10:49 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-04-28 02:10:49 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-04-28 00:22:39 -------- d-----w- c:\windows\system32\wbem\repository\FS
2011-04-28 00:22:39 -------- d-----w- c:\windows\system32\wbem\Repository
2011-04-27 18:27:06 -------- d-----w- c:\docume~1\alluse~1\applic~1\hsswpr
2011-04-27 17:49:06 -------- d-----w- c:\documents and settings\alastair\.idlerc
2011-04-19 00:34:40 781272 ----a-w- c:\program files\mozilla firefox\mozsqlite3.dll
2011-04-19 00:34:39 1874904 ----a-w- c:\program files\mozilla firefox\mozjs.dll
2011-04-19 00:34:39 15832 ----a-w- c:\program files\mozilla firefox\mozalloc.dll
2011-04-19 00:34:38 89048 ----a-w- c:\program files\mozilla firefox\libEGL.dll
2011-04-19 00:34:38 465880 ----a-w- c:\program files\mozilla firefox\libGLESv2.dll
2011-04-19 00:34:37 1892184 ----a-w- c:\program files\mozilla firefox\d3dx9_42.dll
2011-04-19 00:34:37 142296 ----a-w- c:\program files\mozilla firefox\components\browsercomps.dll
2011-04-19 00:34:36 1974616 ----a-w- c:\program files\mozilla firefox\D3DCompiler_42.dll
2011-04-17 13:59:18 16928 ------w- c:\windows\system32\spmsgXP_2k3.dll
2011-04-17 13:55:27 -------- d-----w- c:\docume~1\alastair\locals~1\applic~1\Research In Motion
2011-04-17 13:47:54 -------- d-----w- c:\docume~1\alluse~1\applic~1\Research In Motion
.
==================== Find3M ====================
.
2011-04-17 13:45:10 256 ----a-w- c:\windows\system32\pool.bin
2011-04-13 22:40:10 4284416 ----a-w- c:\windows\system32\GPhotos.scr
2011-03-22 01:59:59 256 ----a-w- c:\documents and settings\alastair\pool.bin
2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:37:06 420864 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21:11 1857920 ----a-w- c:\windows\system32\win32k.sys
2011-02-22 23:06:29 916480 ----a-w- c:\windows\system32\wininet.dll
2011-02-22 23:06:29 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-02-22 23:06:29 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-02-22 11:41:59 385024 ----a-w- c:\windows\system32\html.iec
2011-02-17 12:32:12 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2011-02-16 17:56:00 1461992 ----a-w- c:\windows\system32\WdfCoInstaller01009.dll
2011-02-15 12:56:39 290432 ----a-w- c:\windows\system32\atmfd.dll
.
============= FINISH: 11:51:07.78 ===============

Attached Files



#4 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,247 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:03:54 AM

Posted 16 May 2011 - 06:26 AM

Hi again,

COMBOFIX
---------------
Please download ComboFix from one of these locations:
Bleepingcomputer
ForoSpyware
  • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. (Click on this link to see a list of programs that should be disabled. The list is not all inclusive.)
  • Double click on Combofix.exe and follow the prompts.
  • As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
**Please note: If the Microsoft Windows Recovery Console is already installed, or if you are running Vista, ComboFix will continue it's malware removal procedures.

Posted Image


Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

Posted Image


Click on Yes, to continue scanning for malware.

When finished, it shall produce a log for you. Please include the C:\Combofix.txt in your next reply.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#5 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,247 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:03:54 AM

Posted 22 May 2011 - 03:57 AM

Hi, are you still there?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#6 alastair_a

alastair_a
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:54 PM

Posted 22 May 2011 - 07:46 AM

Hi,

Sorry for the delay in getting back to you -- I'm still here! I've only just seen this, though. For some reason, I didn't get an e-mail when you posted your previous message, even though I'm watching this thread... :huh:

Anyway, as you requested, I shall run ComboFix this afternoon and get post the log here.

Again, sorry for the delay.

best,
Alastair.

#7 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,247 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:03:54 AM

Posted 22 May 2011 - 07:49 AM

No problem! :) I'll wait for the log.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#8 alastair_a

alastair_a
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:54 PM

Posted 22 May 2011 - 12:16 PM

Hi,

I've now run ComboFix. (I had to uninstall AVG using AVG's removal tool before ComboFix would run.) I've attached the log to this message.

Best,
Alastair.

Attached Files



#9 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,247 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:03:54 AM

Posted 22 May 2011 - 12:33 PM

Hi, at this point, what problems do you still have?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#10 alastair_a

alastair_a
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:54 PM

Posted 22 May 2011 - 12:52 PM

Hi,

Nothing specific now -- just the machine running very slowly, especially during internet browsing.

As I mentioned in one of my previous posts, the various other scans I tried (AVG, Spybot, MalwareBytes, Sysinternal's Rootkit Revealer and AdAware) came back clean, so I'm guessing there's probably nothing malicious on the machine that's causing it to run slowly. Despite my having reinstalled the OS in the New Year, I suppose the machine is just in need of a hardware update.

Is there anything that shouldn't be there in the ComboFix log, or does it all look OK? (I'm not sure how to interpret the log from ComboFix, obviously, hence my asking for help here... :-)) If it's OK, then I guess I'll just leave things as they are and assume everything is alright.

Best,
Alastair.

#11 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,247 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:03:54 AM

Posted 22 May 2011 - 01:19 PM

How many RAM do you have installed and how many free harddisk space do you still have?

Did you notice an improvement after uninstalling AVG (lately I have heard more than one user complain that their computer became slow due to AVG)?

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#12 alastair_a

alastair_a
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:54 PM

Posted 22 May 2011 - 04:49 PM

I have 1.75Gb of RAM and 10.4Gb free (out of 39Gb) on my C:\ partition, where Windows is installed. My data are stored on a separate partition of the same physical drive. The page file is on a separate partition of a separate physical drive.

The machine was certainly much quicker to boot without AVG, for obvious reasons. I didn't notice a huge improvement in performance otherwise, but to be fair, I wasn't doing much with the machine while AVG was uninstalled. I didn't go on the internet without antivirus software installed either.

I might consider trying alternative AV software, if AVG running slowly is a common complaint!

By the way, after I ran ComboFix, I got an Internet Explorer icon (not just a shortcut) on the desktop, which I can't remove in the usual way (Desktop properties > Desktop tab > Customize desktop... > Desktop icons). Is this usual behaviour when running ComboFix, and how can I remove it? Do I have to do a registry edit?

#13 alastair_a

alastair_a
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:54 PM

Posted 22 May 2011 - 05:00 PM

OK -- Further to my previous post, I've now just deleted the IE icon from the desktop, and it went away fine. (I got a message saying that should I want to restore it, I can do so using the display control panel. I couldn't actually see the option for doing so in there, but as I use Firefox and not IE, I'm really not bothered! :wink: )

#14 Elise

Elise

    Bleepin' Blonde


  • Malware Study Hall Admin
  • 61,247 posts
  • OFFLINE
  •  
  • Gender:Female
  • Location:Romania
  • Local time:03:54 AM

Posted 23 May 2011 - 04:27 AM

I definitely recommand trying another antivirus. Three good antivirus programs free for non-commercial home use are Avast!, Antivir and Microsoft Security Essentials
Note: You should only have one antivirus installed at a time. Having more than one antivirus program installed at once is likely to cause conflicts and may well decrease your overall protection as well as impairing the performance of your PC.


Your version of Adobe Reader is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system. Please follow these steps to remove older version Adobe components and update:
  • Download the latest version of Adobe Reader Version X. and save it to your desktop.
  • Uncheck the "Free McAfee Security plan Plus" option or any other Toolbar you are offered
  • Click the download button at the bottom.
  • If you use Internet Explorer and do not wish to install the ActiveX element, simply click on the click here to download link on the next page.
  • Remove all older version of Adobe Reader: Go to Add/remove and uninstall all versions of Adobe Reader, Acrobat Reader and Adobe Acrobat.
    If you are unsure of how to use Add or Remove Programs, the please see this tutorial:How To Remove An Installed Program From Your Computer
  • Then from your desktop double-click on Adobe Reader to install the newest version.
    If using Windows Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the "Adobe Setup - Welcome" window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
Your Adobe Reader is now up to date!


Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.
  • Download the latest version of Java Runtime Environment (JRE) Version 6.
  • Look for "JDK 6 Update 25 (JDK or JRE).
  • Click the "Download JRE" button at the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
    • Select "Windows x86 Offline" and click on jre-6u25-windows-i586.exe
  • Save it to your desktop
  • Close any programs you may have running - especially your web browser.
  • Uninstall all older versions of Java (any item with Java Runtime Environment, JRE or J2SE in the name).
  • Reboot your computer once all Java components are removed.
  • Install the newest version by double clicking (run as Administrator for Windows Vista/Seven) the downloaded file.


Please launch Malwarebytes Antimalware, update it and run a full scan. Post me the resulting log.

regards, Elise


"Now faith is the substance of things hoped for, the evidence of things not seen."

 

Follow BleepingComputer on: Facebook | Twitter | Google+ | lockerdome

 

Malware analyst @ Emsisoft


#15 alastair_a

alastair_a
  • Topic Starter

  • Members
  • 10 posts
  • OFFLINE
  •  
  • Local time:07:54 PM

Posted 27 May 2011 - 05:05 AM

Thanks. I've used Avast on one of my other machines (where AVG just caused the machine to hang up every time I tried installing it). I generally preferred the interface and level of control that one has with AVG in comparison with Avast, but that's a small price to pay if I can get the machine running quicker.

Re. Acrobat Reader: I deliberately reverted to version 9, as I was having problems with Acrobat Reader X -- it would often just give me a black screen or only load part of the document. This was especially a problem when looking at PDF files through my browser.

Re. Java: I have now updated this.

Re. Malwarebytes: I have run a quick scan and posted the log below. Should I run a full system scan, or is this sufficient? It doesn't look like anything is infected, as far as I can see.

Best,
Alastair.


-----------------

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6691

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

27/05/2011 10:56:56
mbam-log-2011-05-27 (10-56-56).txt

Scan type: Quick scan
Objects scanned: 138797
Time elapsed: 3 minute(s), 12 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users