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Cannot startup/boot Windows in any mode


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#1 JustMyAlias

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Posted 28 April 2011 - 06:25 PM

It has gone from bad to worse.
I started with the scour re-direct virus and could not clean it from my computer (another post last night).
After trying many spyware removers, I was getting an error that Recovery Console was not installed, so I was trying to get it set-up. Up to this point, I could boot in Normal, Safe, Safe w/ Networking... and the only issue was the re-direct virus when IE was open.
For System Recovery, I got a message that my hal.dll was missing or corrupt and to please re-install.
So I went to the C:\System32 folder and renamed the original to halORIG.dll.
Then I downloaded the hal.dll and copied it to the System32 folder, and re-booted.
I am still getting the same error every time I choose the os as Recovery Console - so it will still not run at all.
But NOW, I can not load Windows at all - not normal or safe mode, or any of the several other options in the Windows Advanced Options Menu (Enable Boot Logging, Enable VGA Mode, Last Known Good Config,...)
On enter for any of the options with os of Windows XP, I get an error that says
"Windows could not start because of an error in software.
Please report this problem as:
load needed DLLs for kernel.
Please contact your support person to report this problem."

I have a Windows Installation Disk for Windows XP Home (old old dinosaur Dell desktop - what I am on now...) - but no disk at all with my Dell laptop (which is XP PRO). And if I use the cd to try to boot for it (which I did - not realizing it was Home not Pro edition!) - I get the blue screen of death stating that Windows has shut down to protect my pc because of a possible virus... - if this happens again run checkdisk.... this also happened a couple of times last night when I was re-booting normally, but I got around it by booting in safe mode.

So now I can't really do anything!
I have managed to create a DOS bootable cd, thinking I could get to the C:/Systems 32 folder and delete the new hal file and re-name the original, but I only get an A: prompt!!!
I don't know what to do/ if I can do anything...
Help - please.

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#2 caperdog

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Posted 28 April 2011 - 06:59 PM

best cure in my mind is to re-install windows. is there data that has to be saved first ?

so, in DOS you cannot change directory to C:\ drive ? would mean that your hard drive is not recognized.
when you enter BIOS is hard drive recognized there ?

#3 JustMyAlias

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Posted 28 April 2011 - 07:06 PM

yes - i have TONS on files on my pc - is there any way to get to them before I re-install??
And I don't have an installation cd for the laptop - so how would I do it??

In DOS, I am getting the "Banana" error -
Device driver not found : 'Banana'
No valid CDROM device drivers selected

when I type c:
it says:
Invalid drive specification

#4 JustMyAlias

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Posted 28 April 2011 - 07:08 PM

here's my dumb question...
where in BIOS do I look to see if the hard drive is being recognized??
at BOOT?
if so, yes
I have changed the order
USB first (couldn't get a USB bootable to work)
CD/DVD 2nd
Hard Drive 3rd

#5 caperdog

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Posted 28 April 2011 - 07:24 PM

its a Dell, right what is model number of laptop ?

#6 JustMyAlias

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Posted 28 April 2011 - 07:27 PM

Dell Studio 1555 Windows XP Pro and pretty certain SP3

#7 caperdog

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Posted 28 April 2011 - 07:48 PM

manual i am looking at http://support.dell.com/support/edocs/systems/xlob/dtg/en/en_dtg.pdf says it came with recovery disks. do you have them ?
BIOS info in that manual also.

i find it hard to believe it will not boot the XP home disc. you could download ubuntu live cd and try to boot from that. its a 600 mb download

the live cd will also give you access to the windows drive

Edited by caperdog, 28 April 2011 - 07:50 PM.


#8 JustMyAlias

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Posted 28 April 2011 - 08:01 PM

I don't have any disks for the laptop. I assume if I was supposed to get them, they will ship some to me (likely charge me again??) Can I use any Windows XP Pro install as long as I know my registration key? Can I use an install disk or do need recovery disks (not sure how trhey are different...)?

It will TRY to boot from the XP Home version, but I get the BSOD.

What is Ubuntu?
After I download it, I burn it to a disk, then use it to try to re-boot?
Reading about it now - but don't want to do anything to create a bigger mess!

And - most importantly -
THANKS SO MUCH for at least trying to help!!

#9 caperdog

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Posted 28 April 2011 - 08:10 PM

yes you can use another XP Pro disc if you have your own key. but first you must access the drive to save all important data.
the live linux disc will allow you to copy data to say USB drive or discs. that providing your hard drive is accessible.

you may even be able to rename hal.dll

Edited by caperdog, 28 April 2011 - 08:12 PM.


#10 JustMyAlias

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Posted 28 April 2011 - 08:25 PM

Am downloading Ubuntu now - very slow going on this old machine, but we'll get there.
I thought I read that Dell put the product key on the bottom of the laptops - but nope!
I will worry about that in a bit...
but don't I 'own' it? Shouldn't Dell be able to provide me with the number???

#11 JustMyAlias

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Posted 28 April 2011 - 08:29 PM

found the product key - inside the battery compartment - i should have realized that!

#12 JustMyAlias

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Posted 29 April 2011 - 12:21 PM

Okay - using Ubuntu, I can see all of my WIndows folders.
YEA!!!
Thank you
Thank you
Thank you!!!
Problem now -
it won't recognize my external hard drive...
so how do I copy the files off??

#13 caperdog

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Posted 29 April 2011 - 12:47 PM

turn off external. everything plugged in. now power on. ubuntu should mount the drive automatically and a USB icon should appear on desktop.

or
go to places, computer, and see if it is shown there. right click -> mount

this may help.. the part about NTFS partitions
https://help.ubuntu.com/community/MountingWindowsPartitions

Edited by caperdog, 29 April 2011 - 12:54 PM.


#14 JustMyAlias

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Posted 29 April 2011 - 02:42 PM

i got it - thank you!!
Copying everything off now - looks like it'll be a few hours... ; )
I can't access the internet through Ubuntu - but not my biggest worry right now.
Biggest worries are history. Phew!! :thumbsup:

#15 JustMyAlias

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Posted 29 April 2011 - 02:43 PM

and I did find the hal.dll file and revert it back to the original one - however, don't even want to re-boot and try Windows again until AFTER I get all my files copied off - I will be interested to see what happens though...




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