Posted 01 January 2006 - 04:41 PM
When I try to shut down my computer (Win XP Home) properly, it hangs. It gets as far as forcing CCAPP to end, but then stops with my desktop and taskbar still visible. I can move the mouse, but it won't let me do anything -- if I try to click on something, I get a message about how I can't do that because the system is shutting down. Ctrl-Alt-Del does nothing.
There are two situations in which I *can* shut down properly:
1) If I boot it up, then shut down right away (I usually do this after I've had to force it to shut down, in order to make sure that the forced shutdown didn't damage anything)
2) If I wasn't connected to the internet. Disconnecting my wireless connection before I shut down doesn't help, but if I was never connected (eg if I was somewhere out of range of any wireless), I can shut down just fine.
I've run the latest updated versions of Norton, AdAware, and Spybot, but they haven't fixed it. I also ran Dell's hardware diagnostics, which didn't bring up anything.
So does anyone have any idea what the problem could be?