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Can't access windows update after removing Windows Recovery


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4 replies to this topic

#1 charlotjr

charlotjr

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Posted 26 April 2011 - 09:17 PM

Hi,

First time I post so I'll try my best to be clear.

I removed Windows Recovery and after that I could't access Windows Update with Internet Explorer. I rescan my computer with Malware Byte's and find nothing. When I try to go on www.windowsupdate.com the browser indicate me that the page is unavailable and when I try www.update.microsoft.com the site give an error (no 0x80072EFF). I check error message and Try couple of thing related on the Microsoft Support Site, nothing work. So I send you the Log files you ask and hope you can do something with it.

Thanks in advance for your help

Charlot Jr.


.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Pierre Fontaine at 21:59:08,79 on 2011-04-26
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Édition familiale 5.1.2600.3.1252.2.1036.18.1015.607 [GMT -4:00]
.
AV: Microsoft Security Essentials *Enabled/Updated* {EDB4FA23-53B8-4AFA-8C5D-99752CCA7095}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Program Files\Roxio\BackOnTrack\Instant Restore\BOTService.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\idt\wdm\STacSV.exe
svchost.exe
C:\Program Files\Roxio\BackOnTrack\Disaster Recovery\SaibSVC.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\wbem\wmiapsrv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\igfxtray.exe
C:\WINDOWS\system32\igfxpers.exe
C:\WINDOWS\system32\AESTFltr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Fichiers communs\Java\Java Update\jusched.exe
C:\WINDOWS\system32\igfxsrvc.exe
C:\Program Files\syncables\syncables desktop\Syncables.exe
C:\Program Files\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exe
C:\Program Files\syncables\syncables desktop\jre\bin\javaw.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Microsoft Office\Office12\ONENOTEM.EXE
C:\Program Files\syncables\syncables desktop\MigoMapi.exe
C:\Program Files\Hewlett-Packard\Shared\HpqToaster.exe
C:\Documents and Settings\Pierre Fontaine\Bureau\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Connection Wizard,ShellNext = hxxp://redirect.hp.com/svs/rdr?TYPE=4&tp=dticon&s=myhpgames&pf=cnnb&locale=fr_ca&bd=miniall&c=91
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\fichiers communs\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Skype add-on (mastermind): {22bf413b-c6d2-4d91-82a9-a0f997ba588c} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Programme d'aide de l'Assistant de connexion Windows Live: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\fichiers communs\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\program files\msn\toolbar\3.0.0559.0\msneshellx.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\program files\msn\toolbar\3.0.0559.0\msneshellx.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [AESTFltr] %SystemRoot%\system32\AESTFltr.exe /NoDlg
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [SunJavaUpdateSched] "c:\program files\fichiers communs\java\java update\jusched.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Syncables] c:\program files\syncables\syncables desktop\Syncables.exe
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [hpWirelessAssistant] c:\program files\hewlett-packard\hp wireless assistant\HPWAMain.exe
mRun: [MSC] "c:\program files\microsoft security client\msseces.exe" -hide -runkey
dRun: [CTFMON.EXE] c:\windows\system32\CTFMON.EXE
StartupFolder: c:\docume~1\pierre~1\menudm~1\progra~1\dmarra~1\onenot~1.lnk - c:\program files\microsoft office\office12\ONENOTEM.EXE
IE: E&xporter vers Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_D183CA64F05FDD98.dll/cmsidewiki.html
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {77BF5300-1474-4EC7-9980-D32B190E9B07} - {77BF5300-1474-4EC7-9980-D32B190E9B07} - c:\program files\skype\toolbars\internet explorer\SkypeIEPlugin.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
Trusted Zone: microsoft.com\www.update
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\fichie~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SahdIa32;HDD Filter Driver;c:\windows\system32\drivers\SahdIa32.sys [2009-6-24 21488]
R0 SaibIa32;Volume Filter Driver;c:\windows\system32\drivers\SaibIa32.sys [2009-6-24 15856]
R0 SysCow;SysCow;c:\windows\system32\drivers\syscow32x.sys [2008-9-25 103792]
R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2010-10-24 165264]
R1 MpKslf8f947e5;MpKslf8f947e5;c:\documents and settings\all users\application data\microsoft\microsoft antimalware\definition updates\{52b8b742-70c9-4961-b5dd-e32e38fb0770}\MpKslf8f947e5.sys [2011-4-26 28752]
R1 SaibVd32;Virtual Disk Driver;c:\windows\system32\drivers\SaibVd32.sys [2009-6-24 25584]
R2 9734BF6A-2DCD-40f0-BAB0-5AAFEEBE1269;Roxio SAIB Service;c:\program files\roxio\backontrack\disaster recovery\SaibSVC.exe [2008-12-12 125424]
R2 BOTService;BOTService;c:\program files\roxio\backontrack\instant restore\BOTService.exe [2009-3-19 203248]
R3 AESTAud;AE Audio Service;c:\windows\system32\drivers\AESTAud.sys [2009-6-24 113664]
R3 L1c;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller;c:\windows\system32\drivers\l1c51x86.sys [2009-3-2 38912]
S3 MEMSWEEP2;MEMSWEEP2;\??\c:\windows\system32\13.tmp --> c:\windows\system32\13.tmp [?]
S3 RSUSBSTOR;RTS5121.Sys Realtek USB Card Reader;c:\windows\system32\drivers\RTS5121.sys [2009-6-24 160256]
S3 Rts516xIR;Realtek IR Driver;c:\windows\system32\drivers\rts516xir.sys --> c:\windows\system32\drivers\Rts516xIR.sys [?]
.
=============== Created Last 30 ================
.
2011-04-27 01:24:41 28752 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\{52b8b742-70c9-4961-b5dd-e32e38fb0770}\MpKslf8f947e5.sys
2011-04-26 18:22:08 -------- d-----w- c:\program files\Sophos
2011-04-26 16:33:24 -------- d-----w- C:\tdsskiller
2011-04-26 00:50:46 7071056 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\{52b8b742-70c9-4961-b5dd-e32e38fb0770}\mpengine.dll
2011-04-25 23:31:44 -------- d-sha-r- C:\cmdcons
2011-04-25 23:28:56 98816 ----a-w- c:\windows\sed.exe
2011-04-25 23:28:56 89088 ----a-w- c:\windows\MBR.exe
2011-04-25 23:28:56 256512 ----a-w- c:\windows\PEV.exe
2011-04-25 23:28:56 161792 ----a-w- c:\windows\SWREG.exe
2011-04-25 05:52:11 4400 ----a-w- c:\windows\system32\tmp.reg
2011-04-25 05:51:20 87552 ----a-w- c:\windows\system32\VACFix.exe
2011-04-25 05:51:20 82944 ----a-w- c:\windows\system32\IEDFix.exe
2011-04-25 05:51:20 82944 ----a-w- c:\windows\system32\IEDFix.C.exe
2011-04-25 05:51:20 82432 ----a-w- c:\windows\system32\404Fix.exe
2011-04-25 05:51:20 80384 ----a-w- c:\windows\system32\o4Patch.exe
2011-04-25 05:51:20 78336 ----a-w- c:\windows\system32\Agent.OMZ.Fix.exe
2011-04-25 05:51:20 75776 ----a-w- c:\windows\system32\WS2Fix.exe
2011-04-25 05:51:20 53248 ----a-w- c:\windows\system32\Process.exe
2011-04-25 05:51:20 51200 ----a-w- c:\windows\system32\dumphive.exe
2011-04-25 05:51:20 289144 ----a-w- c:\windows\system32\VCCLSID.exe
2011-04-25 05:51:20 288417 ----a-w- c:\windows\system32\SrchSTS.exe
2011-04-22 02:45:23 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-04-21 19:13:12 -------- d-----w- c:\docume~1\pierre~1\applic~1\Malwarebytes
2011-04-21 19:12:13 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-04-21 19:12:05 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-04-21 19:11:59 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-04-21 19:11:57 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-04-17 16:14:04 4224 ----a-w- c:\windows\system32\beep.sys
2011-04-17 16:13:03 -------- d-----w- C:\spoolerlogs
2011-04-14 16:11:11 6792528 ----a-w- c:\docume~1\alluse~1\applic~1\microsoft\microsoft antimalware\definition updates\backup\mpengine.dll
2011-04-14 16:02:08 455936 ----a-w- c:\windows\system32\drivers\mrxsmb.sys
2011-04-14 16:02:08 455936 ------w- c:\windows\system32\dllcache\mrxsmb.sys
2011-04-14 16:00:57 420864 ----a-w- c:\windows\system32\vbscript.dll
2011-04-14 16:00:57 420864 ------w- c:\windows\system32\dllcache\vbscript.dll
2011-04-14 16:00:56 726528 ------w- c:\windows\system32\dllcache\jscript.dll
2011-04-12 23:11:48 222080 ------w- c:\windows\system32\MpSigStub.exe
2011-04-12 23:03:24 -------- d-----w- c:\program files\Microsoft Security Client
.
==================== Find3M ====================
.
2011-03-07 05:33:47 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-03 13:53:37 1858048 ----a-w- c:\windows\system32\win32k.sys
2011-02-22 23:05:48 916480 ------w- c:\windows\system32\wininet.dll
2011-02-22 23:05:47 43520 ----a-w- c:\windows\system32\licmgr10.dll
2011-02-22 23:05:47 1469440 ------w- c:\windows\system32\inetcpl.cpl
2011-02-22 11:42:13 385024 ----a-w- c:\windows\system32\html.iec
2011-02-17 12:54:06 5632 ------w- c:\windows\system32\xpsp4res.dll
2011-02-15 12:56:39 290432 ----a-w- c:\windows\system32\atmfd.dll
2011-02-09 13:54:09 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:54:09 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-08 13:34:11 978944 ----a-w- c:\windows\system32\mfc42.dll
2011-02-08 13:34:11 974848 ----a-w- c:\windows\system32\mfc42u.dll
2011-02-02 23:19:39 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-02-02 07:59:09 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 5.1.2600 Disk: FUJITSU_MJA2160BH_G2 rev.8919 -> Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys SahdIa32.sys >>UNKNOWN [0x8652C4E7]<<
c:\windows\system32\drivers\SahdIa32.sys Sonic Solutions
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x865327d0]; MOV EAX, [0x8653284c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x804EF1A6] -> \Device\Harddisk0\DR0[0x865C6AB8]
3 CLASSPNP[0xF75E8FD7] -> ntkrnlpa!IofCallDriver[0x804EF1A6] -> [0x865C7BB0]
5 SahdIa32[0xF7609939] -> ntkrnlpa!IofCallDriver[0x804EF1A6] -> [0x8655BD98]
\Driver\atapi[0x86553030] -> IRP_MJ_CREATE -> 0x8652C4E7
error: Read Un périphérique attaché au système ne fonctionne pas correctement.
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; MOV CX, 0x4; MOV BP, 0x7be; CMP BYTE [BP+0x0], 0x0; }
detected disk devices:
detected hooks:
\Driver\atapi DriverStartIo -> 0x8652C332
user & kernel MBR OK
Warning: possible TDL3 rootkit infection !
.
============= FINISH: 22:01:08,43 ===============

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#2 SweetTech

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Posted 03 May 2011 - 04:32 PM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________


Posted Image One or more of the identified infections is a backdoor trojan and password stealer.

This type of infection allows hackers to access and remotely control your computer, log keystrokes, steal critical system information, and download and execute files without your knowledge.
If you do any banking or other financial transactions on the PC or if it contains any other sensitive information, then from a clean computer, change all passwords where applicable.
It would also be wise to contact those same financial institutions to appraise them of your situation.


I highly suggest you take a look at the two links provided below:
1. How Do I Handle Possible Identify Theft, Internet Fraud, and CC Fraud?
2. When should I re-format? How should I reinstall?


We can still clean this machine but I can't guarantee that it will be 100% secure afterwards. Let me know what you decide to do. If you decide to go through with the cleanup, please proceed with the following steps.



NEXT:



Running TDSSKiller

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.


    Posted Image

  • If an infected file is detected, the default action will be Cure, click on Continue.


    Posted Image

  • If a suspicious file is detected, the default action will be Skip, click on Continue.


    Posted Image

  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.


    Posted Image

  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.


NEXT:



Running OTL

We need to create an OTL Report
  • Please download OTL from one of the following mirrors:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extra.txt <-- Will be minimized


NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 charlotjr

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Posted 03 May 2011 - 06:03 PM

Thank you for your hep but I just received the REcovery Disk for the computer. Mu client wasn't able wait more. So you can close the poste since I'am actualy installing the recovery right now on the infected system.

#4 SweetTech

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Posted 03 May 2011 - 06:04 PM

Okay. Thanks for letting me know.

Take Care.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#5 SweetTech

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Posted 03 May 2011 - 06:04 PM

It appears that this issue is resolved, therefore I am closing the topic. If that is not the case and you need or wish to continue with this topic, please send me or any Moderator a Personal Message (PM) that you would like this topic re-opened.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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