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post virus issues


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31 replies to this topic

#16 m0le

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Posted 22 May 2011 - 05:49 PM

My take is that the symptoms weren't malware and the logs you presented didn't show any signs of infection. But that you did have a number of system issues. I would be happy to run the system through a series of checks though - after all, that's what I do :wink:


Please run the following programs

Please download Posted Image Malwarebytes Anti-Malware and save it to your desktop.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application or, if you are using Vista, right-click and select Run As Administrator on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
  • MBAM will automatically start and you will be asked to update the program before performing a scan. If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
    If MBAM won't update then download and update MBAM on a clean computer then save the rules.ref folder to a memory stick. This file is found here: 'C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware' then transfer it across to the infected computer.
  • On the Scanner tab:
    • Make sure the "Perform Full Scan" option is selected.
    • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
  • Back at the main Scanner screen, click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply and exit MBAM.
Note: If MBAM encounters a file that is difficult to remove, you may be asked to reboot your computer so it can proceed with the disinfection process. Regardless if prompted to restart the computer or not, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware. MBAM may make changes to your registry as part of its disinfection routine. If you're using other security programs that detect registry changes, they may alert you after scanning with MBAM. Please permit the program to allow the changes.


And now SAS

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.


Finally an online scan at ESET

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image
If no log is generated that means nothing was found. Please let me know if this happens.


Post all three logs in your next reply.
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#17 m0le

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Posted 24 May 2011 - 07:29 PM

Are you still there?
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#18 m0le

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Posted 25 May 2011 - 07:59 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
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#19 m0le

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Posted 05 June 2011 - 02:33 PM

Reopened at user's request

-----------------------------------------

Please run MBAM, SAS and ESET as shown above.

Edited by m0le, 05 June 2011 - 02:33 PM.

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#20 ok computer

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Posted 05 June 2011 - 03:47 PM

Will do - thank you!

#21 ok computer

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Posted 07 June 2011 - 11:21 PM

Just to keep you up to date: I've run the MBAM scan and the Superantispyware scan, but I haven't run the ESET scan yet. I'm hoping to get that to you tomorrow. I'll send all three logs then.

OK

#22 m0le

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Posted 08 June 2011 - 07:04 PM

No problem :thumbup2:
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#23 ok computer

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Posted 09 June 2011 - 12:24 AM

I ran all three scans. The ESET scan apparently does not produce a report or log if it finds no problems. It just says "No threats found" and gives you the option to close the program. Hope that's okay - let me know if I need to do anything else with that one.

The reports from MBAM and Superantispyware are below:





MBAM
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6779

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/6/2011 3:09:29 AM
mbam-log-2011-06-06 (03-09-29).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 225069
Time elapsed: 3 hour(s), 12 minute(s), 20 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\smdat32m.sys (Rootkit.Agent) -> Not selected for removal.








Superantispyware:
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/07/2011 at 01:42 AM

Application Version : 4.53.1000

Core Rules Database Version : 7219
Trace Rules Database Version: 5017

Scan type : Complete Scan
Total Scan Time : 03:51:44

Memory items scanned : 373
Memory threats detected : 0
Registry items scanned : 4447
Registry threats detected : 0
File items scanned : 82328
File threats detected : 76

Adware.Tracking Cookie
C:\Documents and Settings\Owner\Cookies\owner@pro-market[2].txt
C:\Documents and Settings\Owner\Cookies\owner@hearstmagazines.112.2o7[1].txt
C:\Documents and Settings\Owner\Cookies\owner@content.yieldmanager[1].txt
C:\Documents and Settings\Owner\Cookies\owner@ar.atwola[2].txt
C:\Documents and Settings\Owner\Cookies\owner@advertising[2].txt
C:\Documents and Settings\Owner\Cookies\owner@cgi-bin[2].txt
C:\Documents and Settings\Owner\Cookies\owner@37457093[1].txt
C:\Documents and Settings\Owner\Cookies\owner@bs.serving-sys[1].txt
C:\Documents and Settings\Owner\Cookies\owner@server.iad.liveperson[2].txt
C:\Documents and Settings\Owner\Cookies\owner@1072569469[2].txt
C:\Documents and Settings\Owner\Cookies\owner@ads.pubmatic[1].txt
C:\Documents and Settings\Owner\Cookies\owner@lfstmedia[2].txt
C:\Documents and Settings\Owner\Cookies\owner@ads.undertone[1].txt
C:\Documents and Settings\Owner\Cookies\owner@householdaccount[1].txt
C:\Documents and Settings\Owner\Cookies\owner@questionmarket[1].txt
C:\Documents and Settings\Owner\Cookies\owner@admeld[3].txt
C:\Documents and Settings\Owner\Cookies\owner@newsday.122.2o7[1].txt
C:\Documents and Settings\Owner\Cookies\owner@amtk-media[2].txt
C:\Documents and Settings\Owner\Cookies\owner@intouchsolutions.112.2o7[1].txt
C:\Documents and Settings\Owner\Cookies\owner@media6degrees[2].txt
C:\Documents and Settings\Owner\Cookies\owner@sales.liveperson[2].txt
C:\Documents and Settings\Owner\Cookies\owner@realmedia[2].txt
C:\Documents and Settings\Owner\Cookies\owner@tribalfusion[2].txt
C:\Documents and Settings\Owner\Cookies\owner@ads.cpxadroit[2].txt
C:\Documents and Settings\Owner\Cookies\owner@2o7[1].txt
C:\Documents and Settings\Owner\Cookies\owner@www.petfinder[2].txt
C:\Documents and Settings\Owner\Cookies\owner@lucidmedia[1].txt
C:\Documents and Settings\Owner\Cookies\owner@paypal.112.2o7[2].txt
C:\Documents and Settings\Owner\Cookies\owner@www.kntrack[1].txt
C:\Documents and Settings\Owner\Cookies\owner@www.windowsmedia[2].txt
C:\Documents and Settings\Owner\Cookies\owner@jump.tvitrack[1].txt
C:\Documents and Settings\Owner\Cookies\owner@petfinder[1].txt
C:\Documents and Settings\Owner\Cookies\owner@affiliate.utatracker[2].txt
C:\Documents and Settings\Owner\Cookies\owner@eyewonder[2].txt
C:\Documents and Settings\Owner\Cookies\owner@interclick[1].txt
C:\Documents and Settings\Owner\Cookies\owner@a1.interclick[2].txt
C:\Documents and Settings\Owner\Cookies\owner@adserver.adtechus[1].txt
C:\Documents and Settings\Owner\Cookies\owner@revsci[1].txt
C:\Documents and Settings\Owner\Cookies\owner@at.atwola[1].txt
C:\Documents and Settings\Owner\Cookies\owner@hc2.humanclick[1].txt
C:\Documents and Settings\Owner\Cookies\owner@atdmt[1].txt
C:\Documents and Settings\Owner\Cookies\owner@collective-media[2].txt
C:\Documents and Settings\Owner\Cookies\owner@yieldmanager[1].txt
C:\Documents and Settings\Owner\Cookies\owner@pointroll[2].txt
C:\Documents and Settings\Owner\Cookies\owner@microsoftwindows.112.2o7[1].txt
C:\Documents and Settings\Owner\Cookies\owner@ak[2].txt
C:\Documents and Settings\Owner\Cookies\owner@insightexpressai[2].txt
C:\Documents and Settings\Owner\Cookies\owner@adbrite[1].txt
C:\Documents and Settings\Owner\Cookies\owner@sovereignbank.122.2o7[1].txt
C:\Documents and Settings\Owner\Cookies\owner@ads.intergi[1].txt
C:\Documents and Settings\Owner\Cookies\owner@trafficmp[1].txt
C:\Documents and Settings\Owner\Cookies\owner@ads.pointroll[2].txt
C:\Documents and Settings\Owner\Cookies\owner@bravenet[1].txt
C:\Documents and Settings\Owner\Cookies\owner@ru4[1].txt
C:\Documents and Settings\Owner\Cookies\owner@atwola[1].txt
C:\Documents and Settings\Owner\Cookies\owner@19452074[2].txt
C:\Documents and Settings\Owner\Cookies\owner@stats.paypal[1].txt
C:\Documents and Settings\Owner\Cookies\owner@bizrate[2].txt
C:\Documents and Settings\Owner\Cookies\owner@overture[1].txt
C:\Documents and Settings\Owner\Cookies\owner@liveperson[1].txt
C:\Documents and Settings\Owner\Cookies\owner@tacoda.at.atwola[2].txt
C:\Documents and Settings\Owner\Cookies\owner@ad.yieldmanager[1].txt
C:\Documents and Settings\Owner\Cookies\owner@serving-sys[1].txt
C:\Documents and Settings\Owner\Cookies\owner@invitemedia[1].txt
C:\Documents and Settings\Owner\Cookies\owner@affiliate.gwmtracker[1].txt
C:\Documents and Settings\Owner\Cookies\owner@14230832[2].txt
C:\Documents and Settings\Owner\Cookies\owner@abbottlabs.112.2o7[1].txt
C:\Documents and Settings\Owner\Cookies\owner@media.adfrontiers[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ad.wsod[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@ad.yieldmanager[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@atdmt[1].txt
C:\Documents and Settings\Administrator\Cookies\administrator@content.yieldmanager[2].txt
C:\Documents and Settings\Administrator\Cookies\administrator@content.yieldmanager[3].txt
s0.2mdn.net [ C:\Documents and Settings\Owner\Application Data\Macromedia\Flash Player\#SharedObjects\YQ4GEBNG ]
C:\Documents and Settings\Owner\Cookies\owner@adserving[2].txt
C:\Documents and Settings\Owner\Cookies\owner@vztracker[1].txt

#24 m0le

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Posted 09 June 2011 - 04:54 PM

Files Infected:
c:\WINDOWS\smdat32m.sys (Rootkit.Agent) -> Not selected for removal.


Did you remove this one? Can you run MBAM again but make sure that everything is checked, and click Remove Selected
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#25 ok computer

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Posted 09 June 2011 - 11:49 PM

Oops ... my bad. I guess I hadn't selected it. Here's the new log...



Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6822

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/10/2011 12:46:04 AM
mbam-log-2011-06-10 (00-46-04).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 228001
Time elapsed: 3 hour(s), 14 minute(s), 0 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\smdat32m.sys (Rootkit.Agent) -> Quarantined

and deleted successfully.

#26 m0le

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Posted 10 June 2011 - 07:22 PM

Can you tell me how the machine is running now?
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#27 ok computer

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Posted 12 June 2011 - 05:09 PM

You may recall that this is my mom's computer and I can only work on it remotely, so it's not my primary computer. That said, it seems to work fine now during the time that I am on it. My mom complained about her Outlook Express e-mail hyperlinks not working and graphics not showing, but I fixed that by putting a check in a box in the "settings" menu. Not sure if that was related to the infection or if she somehow managed to do that herself. Otherwise, she also says that it's okay, other than simply being an older, slower computer.

What do you think?

#28 m0le

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Posted 12 June 2011 - 07:12 PM

I think it's clean. The rootkit.agent entry in MBAM isn't a nice one but it's on its own so it looks like a trace of what was there and that implies that other programs on the machine have attempted to take care of it already. SAS and ESET agree with that.

Let's clear up

You're clean. Good stuff! :thumbup2:

Let's do some clearing up

We Need to Clean Up our Mess
Download and Run OTC

We will now remove the tools we used during this fix using OTC.

  • Download OTC by OldTimer and save it to your desktop.
  • Double click Posted Image icon to start the program. If you are using Vista, please right-click and choose run as administrator
  • Then Click the big Posted Image button.
  • You will get a prompt saying "Being Cleanup Process". Please select Yes.
  • Restart your computer when prompted.
If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.
------------------------------------------------------------------------------------------------------------------------

Here's some advice on how you can keep your PC clean


Use and update your AntiVirus Software

You must have a good antivirus. There are plenty to choose from but I personally recommend the free options of Avast and Avira Antivir. If you want to purchase a security program then I recommend any of the following: AVG, Norton, McAfee, Kaspersky and ESET Nod32.

It is imperative that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out. If you use a commercial antivirus program you must make sure you keep renewing your subscription. Otherwise, once your subscription runs out, you may not be able to update the programs virus definitions.


Make sure your applications have all of their updates

Use this next program to check for updates for programs already on your system. Download Security Check by screen317 from here or here.

  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically, make sure that updates on any that are flagged are carried out as soon as possible

It is also possible for other programs on your computer to have security vulnerability that can allow malware to infect you. Therefore, it is also a good idea to check for the latest versions of commonly installed applications that are regularly patched to fix vulnerabilities. You can check these by visiting Secunia Software Inspector and Calendar of Updates.


Install an AntiSpyware Program

A highly recommended AntiSpyware program is SuperAntiSpyware. You can download the free Home Version. or the Pro version for a 15 day trial period.

Installing this or another recommended program will provide spyware & hijacker protection on your computer alongside your virus protection. You should scan your computer with an AntiSpyware program on a regular basis just as you would an antivirus software.


Finally, here's a treasure trove of antivirus, antimalware and antispyware resources


That's it, happy surfing!

Cheers.

m0le
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#29 ok computer

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Posted 14 June 2011 - 09:10 AM

I will do all of these things. Thank you sir (or madam?) for all of your help, sincerely. You have provided an invaluable service.

Godspeed,


OK


#30 m0le

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Posted 14 June 2011 - 03:07 PM

It's Sir. It says so under my avatar (and in my passport :D)

You are welcome
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