Posted 26 April 2011 - 06:45 PM
Hi! I am new to this forum and I looking through, I wish I had found it much earlier! I currently am struggling with a rootkit problem that I would really appreciate any help with.
Here's my situation so far:
Last week, I got a TDSS rootkit, and started getting the regular symtoms of computer slowdown and google redirects. After that, I scanned with AVG and MalwareBytes, and they found some trojans that were supposedly removed. However, the google redirects persisted. I downloaded the TDSSKiller from Kaspersky, and renamed it, but it wouldn't run.
As a result, I downloaded and ran Combofix (I wish I hadn't! I wish I saw the rules on your forum first!); however, after nearing the end of the scan, Combofix popped up with an error message that told me to uninstall AVG first. I had disabled it, but I guess it needed it uninstalled. So I uninstalled it with CCleaner, and then rebooted my computer.
At that point, a BSOD flashed and then a Windows Error screen started up and said there was an error booting my computer. It asked me if I wanted to start the Windows Recovery, and I did. However, that didn't help and I tried system restore, which didn't help either.
I haven't tried anything since then, and I would greatly appreciate any help you could give me. If anything, I would like to get some of my personal documents and files off the computer first before I have to reformat it, if it comes to that. However, right now I can't even get into windows.
Thank you so much for any help you can give me, and I'll be subscribing to this thread so I will be able to reply quickly.