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4 replies to this topic

#1 ds123

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Posted 26 April 2011 - 02:53 PM

I have an Acer Aspire 7735G and over the past month have been getting a number of blue screen of deaths. I don't have an error code, but at the top of screen is APC_INDEX_MISMATCH.

The Laptop was unable to restart and launches Startup repair.

Diagnosis and Repair Details

Root cause found.

Unspecified changes to system configuration might have caused the problem.

I need to use System Restore each time which works ok.

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#2 hamluis

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Posted 26 April 2011 - 03:33 PM

Download/install BlueScreenView, http://www.nirsoft.net/utils/blue_screen_view.html .

Double-click BlueScreenView.exe file.

When scanning is done, Edit/Select All...then File/Save Selected Items.

Save the report as BSOD.txt.

Open BSOD.txt in Notepad, copy all content and paste it into your next reply.

Louis

#3 ds123

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Posted 26 April 2011 - 04:20 PM

==================================================
Dump File : Mini041511-01.dmp
Crash Time : 15/04/2011 21:51:28
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x10000001
Parameter 1 : 0x82a1e626
Parameter 2 : 0x00000000
Parameter 3 : 0x0000fffe
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini041511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 179,806
==================================================

#4 hamluis

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Posted 26 April 2011 - 07:46 PM

Why is there only one BSOD error message reflected...if this has been a consistent problem?

One error message isn't enough to find out anything, unless it points to a specific driver/file. What you posted doesn't point to anything, it just calls for help :).

Louis

#5 ds123

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Posted 28 April 2011 - 03:20 PM

More blue screen memory dumps -


==================================================
Dump File : Mini042811-01.dmp
Crash Time : 28/04/2011 20:51:34
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x00000001
Parameter 1 : 0x82c44626
Parameter 2 : 0x00000000
Parameter 3 : 0x0000fffe
Parameter 4 : 0x00000000
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+4afe7
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini042811-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 144,360
==================================================

==================================================
Dump File : Mini041511-01.dmp
Crash Time : 15/04/2011 21:51:28
Bug Check String : APC_INDEX_MISMATCH
Bug Check Code : 0x10000001
Parameter 1 : 0x82a1e626
Parameter 2 : 0x00000000
Parameter 3 : 0x0000fffe
Parameter 4 : 0x00000000
Caused By Driver :
Caused By Address :
File Description :
Product Name :
Company :
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\Windows\Minidump\Mini041511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 179,806
==================================================




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