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Computer running slow and not completing Sophos Scan


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2 replies to this topic

#1 u2kid22

u2kid22

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Posted 25 April 2011 - 10:47 PM

I have Sophos Endpoint Security and while trying to run a scan of my computer it gets stuck at 2%. I ran malwarebytes and found 8 errors related to Trojan.Hiloti. Any help will be greatly appreciated. Below are the malwarebytes log as well as the dds log and att.txt zip file:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6444

Windows 5.1.2600 Service Pack 3
Internet Explorer 6.0.2900.5512

4/25/2011 9:24:30 PM
mbam-log-2011-04-25 (21-24-30).txt

Scan type: Quick scan
Objects scanned: 178114
Time elapsed: 20 minute(s), 41 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 1
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 2
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
c:\WINDOWS\ikuqesod.dll (IPH.Trojan.Hiloti.B) -> Delete on reboot.

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\Whonoweturetoz (IPH.Trojan.Hiloti.B) -> Value: Whonoweturetoz -> Delete on reboot.

Registry Data Items Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\StartMenuLogoff (PUM.Hijack.StartMenu) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Advanced\Folder\Hidden\SHOWALL\CheckedValue (PUM.Hijack.System.Hidden) -> Bad: (0) Good: (1) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\WINDOWS\ikuqesod.dll (IPH.Trojan.Hiloti.B) -> Delete on reboot.
c:\documents and settings\teacher\Desktop\vlc_setup.exe (Trojan.FakeVLC) -> Quarantined and deleted successfully.
c:\documents and settings\teacher\local settings\Temp\xsmecnrawo.tmp (Trojan.Hiloti) -> Quarantined and deleted successfully.
c:\WINDOWS\qdigfin.dll (Trojan.Hiloti) -> Quarantined and deleted successfully.



dds.txt


.
DDS (Ver_11-03-05.01) - NTFSx86
Run by teacher at 21:34:48.90 on Mon 04/25/2011
Internet Explorer: 6.0.2900.5512 BrowserJavaVersion: 1.6.0_22
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1015.408 [GMT -6:00]
.
AV: Sophos Anti-Virus *Enabled/Updated* {3F13C776-3CBE-4DE9-8BF6-09E5183CA2BD}
.
============== Running Processes ===============
.
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
svchost.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Common Files\InterVideo\RegMgr\iviRegMgr.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Symantec\Ghost\ngctw32.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\WINDOWS\system32\rpcnet.exe
C:\Program Files\Sophos\Sophos Anti-Virus\SAVAdminService.exe
C:\Program Files\SMART Board Software\SMARTBoardService.exe
C:\Program Files\Sophos\AutoUpdate\ALsvc.exe
svchost.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\WINDOWS\system32\mqsvc.exe
C:\Program Files\Hewlett-Packard\Shared\hpqwmiex.exe
C:\WINDOWS\system32\mqtgsvc.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Intel\Wireless\bin\ZCfgSvc.exe
C:\Program Files\Intel\Wireless\Bin\ifrmewrk.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\WINDOWS\V0470Mon.exe
C:\Program Files\Creative\Photo Manager\CTSGrab.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Creative\Creative Live! Cam\Live! Cam Manager\CTLCMgr.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Windows Media Player\WMPNSCFG.exe
C:\Documents and Settings\teacher\Local Settings\Application Data\Google\Update\1.3.21.53\GoogleCrashHandler.exe
C:\Program Files\Sophos\AutoUpdate\ALMon.exe
C:\Program Files\Intel\Wireless\Bin\Dot1XCfg.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\PROGRA~1\Yahoo!\Messenger\ymsgr_tray.exe
C:\WINDOWS\TEMP\sophos_autoupdate1.dir\alupdate.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Documents and Settings\teacher\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.episd.org/
mDefault_Page_URL = hxxp://www.hp.com
uInternet Connection Wizard,ShellNext = hxxp://www.hp.com/
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
mWinlogon: Userinit=userinit.exe,
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: Sophos Web Content Scanner: {39ea7695-b3f2-4c44-a4bc-297ada8fd235} - c:\program files\sophos\sophos anti-virus\SophosBHO.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\DLASHX_W.DLL
BHO: CIEDownload Object: {67bcf957-85fc-4036-8dc4-d4d80e00a77b} - c:\program files\smart board software\NotebookPlugin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn\yt.dll
uRun: [AdobeUpdater] "c:\program files\common files\adobe\updater5\AdobeUpdater.exe"
uRun: [Skype] "c:\program files\skype\\phone\Skype.exe" /nosplash /minimized
uRun: [Creative Live! Cam Manager] "c:\program files\creative\creative live! cam\live! cam manager\CTLCMgr.exe"
uRun: [Google Update] "c:\documents and settings\teacher\local settings\application data\google\update\GoogleUpdate.exe" /c
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [Messenger (Yahoo!)] "c:\progra~1\yahoo!\messenger\YahooMessenger.exe" -quiet
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [IntelZeroConfig] "c:\program files\intel\wireless\bin\ZCfgSvc.exe"
mRun: [IntelWireless] "c:\program files\intel\wireless\bin\ifrmewrk.exe" /tf Intel PROSet/Wireless
mRun: [SynTPEnh] c:\program files\synaptics\syntp\SynTPEnh.exe
mRun: [V0470Mon.exe] c:\windows\V0470Mon.exe
mRun: [Photo Manager Screen Capture] c:\program files\creative\photo manager\CTSGrab.exe
mRun: [CarboniteSetupLite] "c:\program files\carbonite\CarbonitePreinstaller.exe" /preinstalled /showonfirst /reshowat=1800
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\sophos~1.lnk - c:\program files\sophos\autoupdate\ALMon.exe
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {3C3171BC-1025-43d1-8D1D-61CF4B38A28F} - c:\novell\messen~1\NMCL32.exe
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
Trusted Zone: episd.org\www
DPF: {02BF25D5-8C17-4B23-BC80-D3488ABDDC6B} - hxxp://www.apple.com/qtactivex/qtplugin.cab
DPF: {05CA9FB0-3E3E-4B36-BF41-0E3A5CAA8CD8} - hxxp://go.microsoft.com/fwlink/?linkid=67633
DPF: {14C1B87C-3342-445F-9B5E-365FF330A3AC} - hxxp://h50203.www5.hp.com/HPISWeb/Customer/cabs/HPISDataManager.CAB
DPF: {166B1BCA-3F9C-11CF-8075-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/director/sw.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1214838563218
DPF: {6E32070A-766D-4EE6-879C-DC1FA91D2FC3} - hxxp://www.update.microsoft.com/microsoftupdate/v6/V5Controls/en/x86/client/muweb_site.cab?1214838548281
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-0014-0002-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-142-windows-i586.cab
DPF: {CAFEEFAC-0015-0000-0006-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.5.0/jinstall-1_5_0_06-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {F6ACF75C-C32C-447B-9BEF-46B766368D29} - hxxp://ccfiles.creative.com/Web/softwareupdate/su2/ocx/15108/CTPID.cab
Handler: nim - {3D206AE2-3039-413B-B748-3ACC562EC22A} - c:\novell\messenger\nmcg32.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\sophos\sophos~1\SOPHOS~1.DLL
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\teacher\applic~1\mozilla\firefox\profiles\ru1orjlz.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.facebook.com/
FF - plugin: c:\documents and settings\teacher\application data\move networks\plugins\npqmp071505000010.dll
FF - plugin: c:\documents and settings\teacher\application data\move networks\plugins\npqmp071705000014.dll
FF - plugin: c:\documents and settings\teacher\local settings\application data\google\update\1.3.21.53\npGoogleUpdate3.dll
FF - plugin: c:\documents and settings\teacher\local settings\application data\yahoo!\browserplus\2.9.8\plugins\npybrowserplus_2.9.8.dll
FF - plugin: c:\program files\google\picasa3\npPicasa3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npatgpc.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\veetle\player\npvlc.dll
FF - plugin: c:\program files\veetle\plugins\npVeetle.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}
FF - Ext: IE Tab: {77b819fa-95ad-4f2c-ac7c-486b356188a9} - %profile%\extensions\{77b819fa-95ad-4f2c-ac7c-486b356188a9}
FF - Ext: BabelFish: {ca0849e8-2c76-42ae-9abe-34e14d337acf} - %profile%\extensions\{ca0849e8-2c76-42ae-9abe-34e14d337acf}
FF - Ext: <![CDATA[1-ClickWeather]]>: {DCBD1271-D228-4082-9FBC-36D9B7660B03} - %profile%\extensions\{DCBD1271-D228-4082-9FBC-36D9B7660B03}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Yahoo! Toolbar: {635abd67-4fe9-1b23-4f01-e679fa7484c1} - %profile%\extensions\{635abd67-4fe9-1b23-4f01-e679fa7484c1}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: XULRunner: {229B86D7-0FDC-4F2B-9C1F-4CB11649DD45} - c:\documents and settings\teacher\local settings\application data\{229B86D7-0FDC-4F2B-9C1F-4CB11649DD45}
FF - Ext: Move Media Player: moveplayer@movenetworks.com - c:\documents and settings\teacher\application data\Move Networks
.
---- FIREFOX POLICIES ----
FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
============= SERVICES / DRIVERS ===============
.
R0 GhMon;GhostMountMonitor - Boot Phase Driver;c:\windows\system32\drivers\GhMon.sys [2005-11-28 6560]
R0 GhPostConfig;GhostPostConfig - Boot Phase Driver;c:\windows\system32\drivers\ghpcw2k.sys [2005-11-28 199264]
R1 SAVOnAccessControl;SAVOnAccessControl;c:\windows\system32\drivers\savonaccesscontrol.sys [2007-4-10 153344]
R1 SAVOnAccessFilter;SAVOnAccessFilter;c:\windows\system32\drivers\savonaccessfilter.sys [2007-4-10 24064]
R2 aawservice;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\aawservice.exe [2008-5-12 611664]
R2 NGClient;Symantec Ghost Win32 Client Agent;c:\program files\symantec\ghost\ngctw32.exe [2005-11-28 440000]
R2 SAVAdminService;Sophos Anti-Virus status reporter;c:\program files\sophos\sophos anti-virus\SAVAdminService.exe [2010-10-8 163056]
R2 SAVService;Sophos Anti-Virus;c:\program files\sophos\sophos anti-virus\SavService.exe [2010-6-4 97520]
R2 Sophos AutoUpdate Service;Sophos AutoUpdate Service;c:\program files\sophos\autoupdate\ALsvc.exe [2010-2-3 175144]
R2 swi_service;Sophos Web Intelligence Service;c:\program files\sophos\sophos anti-virus\web intelligence\swi_service.exe [2010-10-8 1541360]
R3 GTIPCI21;GTIPCI21;c:\windows\system32\drivers\gtipci21.sys [2006-2-28 88192]
R3 IFXTPM;IFXTPM;c:\windows\system32\drivers\ifxtpm.sys [2005-10-21 36352]
S2 GhPostConfig_Auto;GhostPostConfig - Auto Phase Driver;c:\windows\system32\drivers\ghpcw2k.sys [2005-11-28 199264]
S3 VF0470Vid;Live! Cam Notebook (VF0470);c:\windows\system32\drivers\V0470Vid.sys [2009-8-29 146720]
S4 SophosBootDriver;SophosBootDriver;c:\windows\system32\drivers\SophosBootDriver.sys [2008-9-30 14976]
.
=============== Created Last 30 ================
.
2011-04-26 02:39:00 -------- d-----w- c:\docume~1\teacher\applic~1\Malwarebytes
2011-04-26 02:38:55 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-04-26 02:38:54 -------- d-----w- c:\docume~1\alluse~1\applic~1\Malwarebytes
2011-04-26 02:38:51 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-04-26 02:38:51 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-04-26 01:14:49 -------- d-----w- C:\SAVINST
2011-04-26 00:40:48 -------- d-----w- c:\docume~1\alluse~1\applic~1\MFAData
2011-04-22 23:26:55 -------- d-----w- c:\docume~1\teacher\locals~1\applic~1\{229B86D7-0FDC-4F2B-9C1F-4CB11649DD45}
2011-04-22 23:00:06 -------- d-----w- c:\program files\VlcPlus
2011-03-31 05:10:12 -------- d-----w- c:\docume~1\teacher\applic~1\com.zoodles.3B7D4B2F97D0C2BDB13554D0687ECC70A3734EDD.1
2011-03-31 05:10:02 -------- d-----w- c:\program files\Zoodles
.
==================== Find3M ====================
.
2011-04-26 03:26:56 17408 ----a-w- c:\windows\system32\rpcnetp.exe
2011-04-26 03:26:53 56680 ----a-w- c:\windows\system32\rpcnet.dll
2011-04-23 19:45:31 17408 ----a-w- c:\windows\system32\rpcnetp.dll
2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:45:07 434176 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21:11 1857920 ----a-w- c:\windows\system32\win32k.sys
2011-02-17 13:51:57 81920 ----a-w- c:\windows\system32\ieencode.dll
2011-02-17 13:51:57 667136 ----a-w- c:\windows\system32\wininet.dll
2011-02-17 13:51:57 61952 ----a-w- c:\windows\system32\tdc.ocx
2011-02-17 12:37:38 369664 ----a-w- c:\windows\system32\html.iec
2011-02-17 12:32:12 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2011-02-15 20:33:42 34816 ----a-w- c:\windows\system32\identprv.dll
2011-02-15 12:56:39 290432 ----a-w- c:\windows\system32\atmfd.dll
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-08 13:33:55 978944 ----a-w- c:\windows\system32\mfc42.dll
2011-02-08 13:33:55 974848 ----a-w- c:\windows\system32\mfc42u.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
.
============= FINISH: 21:35:53.81 ===============

Attached Files


Edited by elise025, 26 April 2011 - 04:53 AM.
Since a log is posted, I am moving this to the malware removal forum ~Elise


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#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


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Posted 02 May 2011 - 11:49 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
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  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
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  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.
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#3 Orange Blossom

Orange Blossom

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Posted 11 May 2011 - 03:02 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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