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Multiple infections, redirect, can only start in safe mode


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46 replies to this topic

#1 rbrtwhill

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Posted 25 April 2011 - 07:30 PM

Hi Guys,

Grandma wanted to stream Armenian language soap operas on my laptop. Ever since then I think I've been infected. Auntie reports similar problems on her PC after visiting same websites. AVG and Malware Bytes detects & removes some viruses but still get browser redirects and today I couldn't get past the login screen until I switched to safe mode.

Thanks for all your help,

Bob

.
DDS (Ver_11-03-05.01) - NTFSx86 NETWORK
Run by Amy at 16:58:38.00 on Mon 04/25/2011
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_21
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.1014.662 [GMT -7:00]
.
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\Explorer.EXE
C:\Windows\system32\ctfmon.exe
C:\Users\Amy\Desktop\Bleeping Computer Virus Repair\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OQBBAFYARgBSAEUARQAtAFYATgBKADMAMgAtAEcAMwBMAEEAQQAtAEEANAA4ADkAUgAtADkAVQBKAEsARgAtAEUASwBLADMAWAA"&"inst=NwA3AC0ANAAyADIAMQAwADUANwA4ADkALQBUAEIAOQArADIALQBGAEwAKwA5AC0AWABPADMANgArADEALQBGADkATQA3AEMAKwA1AC0ARgA5AE0AMQAwAEIAKwAxAA"&"prod=90"&"ver=9.0.894
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Trusted Zone: google.com\www
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\amy\appdata\roaming\mozilla\firefox\profiles\pglzm574.default\
FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
FF - prefs.js: keyword.URL - hxxp://search.avg.com/route/?d=4c4648f5&v=6.103.018.001&i=23&tp=ab&iy=&ychte=us&lng=en-US&q=
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\nos\bin\np_gp.dll
FF - plugin: c:\users\amy\appdata\roaming\mozilla\firefox\profiles\pglzm574.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
FF - Ext: XULRunner: {94B077DA-A400-4CBF-91B8-15B3191377BF} - c:\users\amy\appdata\local\{94B077DA-A400-4CBF-91B8-15B3191377BF}
.
============= SERVICES / DRIVERS ===============
.
R3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]
R3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\drivers\SFEP.sys [2007-8-3 9344]
S1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-4-19 441176]
S1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-4-19 307288]
S2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-4-19 19544]
S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-4-19 53592]
S2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-4-19 42184]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-4-19 136176]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-13 207360]
S3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]
S3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-13 661504]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-7-22 1343400]
.
=============== Created Last 30 ================
.
2011-04-25 17:23:06 5732688 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\backup\mpengine.dll
2011-04-25 17:22:58 7071056 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{4e2a26b3-ae8f-4eda-8c3b-d1fce569a088}\mpengine.dll
2011-04-20 06:05:08 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-04-20 06:05:04 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-04-20 06:05:04 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-04-20 00:23:09 -------- d-----w- c:\users\amy\appdata\local\Google
2011-04-20 00:22:46 441176 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-04-20 00:22:42 53592 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2011-04-20 00:21:11 40112 ----a-w- c:\windows\avastSS.scr
2011-04-20 00:20:54 -------- d-----w- c:\program files\AVAST Software
2011-04-20 00:20:54 -------- d-----w- c:\progra~2\AVAST Software
2011-04-19 06:27:55 159080 ----a-w- c:\progra~2\microsoft\windows\sqm\manifest\Sqm10138.bin
.
==================== Find3M ====================
.
2011-02-19 05:33:11 802304 ----a-w- c:\windows\system32\FntCache.dll
2011-02-19 05:32:48 1074176 ----a-w- c:\windows\system32\DWrite.dll
2011-02-19 05:32:35 739840 ----a-w- c:\windows\system32\d2d1.dll
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 6.1.7600 Disk: HTS541010G9SA00 rev.MBZOC65D -> Harddisk0\DR0 -> \Device\Ide\IdePort1 P1T0L0-2
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll >>UNKNOWN [0x8433D439]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x843437d0]; MOV EAX, [0x8434384c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x81C5A448] -> \Device\Harddisk0\DR0[0x8431C250]
3 CLASSPNP[0x8658659E] -> ntkrnlpa!IofCallDriver[0x81C5A448] -> [0x83E7B640]
5 ACPI[0x8601B3B2] -> ntkrnlpa!IofCallDriver[0x81C5A448] -> \IdeDeviceP1T0L0-2[0x83E86030]
\Driver\atapi[0x84329D28] -> IRP_MJ_CREATE -> 0x8433D439
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; PUSHA ; MOV CX, 0x147; MOV BP, 0x62a; ROR BYTE [BP+0x0], CL; INC BP; }
detected disk devices:
\Device\Ide\IdeDeviceP1T0L0-2 -> \??\IDE#DiskHTS541010G9SA00_________________________MBZOC65D#5&671f53e&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
user != kernel MBR !!!
sectors 195371566 (+255): user != kernel
Warning: possible TDL4 rootkit infection !
TDL4 rootkit infection detected ! Use: "mbr.exe -f" to fix.
.
============= FINISH: 17:00:02.20 ===============

Attached Files



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#2 Orange Blossom

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Posted 02 May 2011 - 11:44 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

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#3 Orange Blossom

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Posted 11 May 2011 - 03:02 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#4 Andrew

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Posted 12 May 2011 - 11:29 PM

Reopened by OP request.

#5 rbrtwhill

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Posted 16 May 2011 - 09:29 PM

Thank you for reopening this topic.

I have a Windows 7 CD but it might not be the same one I used to upgrade this PC from Windows XP.

As noted above, the browser redirects and the PC shuts down on its own. I was able to run the PC normally instead of safe mode this time.

Here is the dds log:

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Amy at 18:50:21.27 on Mon 05/16/2011
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_21
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.1014.286 [GMT -7:00]
.
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\ctfmon.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Amy\Desktop\Bleeping Computer Virus Repair\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OQBBAFYARgBSAEUARQAtAFYATgBKADMAMgAtAEcAMwBMAEEAQQAtAEEANAA4ADkAUgAtADkAVQBKAEsARgAtAEUASwBLADMAWAA"&"inst=NwA3AC0ANAAyADIAMQAwADUANwA4ADkALQBUAEIAOQArADIALQBGAEwAKwA5AC0AWABPADMANgArADEALQBGADkATQA3AEMAKwA1AC0ARgA5AE0AMQAwAEIAKwAxAA"&"prod=90"&"ver=9.0.894
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Trusted Zone: google.com\www
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\amy\appdata\roaming\mozilla\firefox\profiles\pglzm574.default\
FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
FF - prefs.js: keyword.URL - hxxp://search.avg.com/route/?d=4c4648f5&v=6.103.018.001&i=23&tp=ab&iy=&ychte=us&lng=en-US&q=
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\nos\bin\np_gp.dll
FF - plugin: c:\users\amy\appdata\roaming\mozilla\firefox\profiles\pglzm574.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
FF - Ext: XULRunner: {94B077DA-A400-4CBF-91B8-15B3191377BF} - c:\users\amy\appdata\local\{94B077DA-A400-4CBF-91B8-15B3191377BF}
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-4-19 441176]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-4-19 307288]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-4-19 19544]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-4-19 53592]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-4-19 42184]
R3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]
R3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\drivers\SFEP.sys [2007-8-3 9344]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-13 207360]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-13 661504]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-4-19 136176]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-4-19 136176]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-7-22 1343400]
.
=============== Created Last 30 ================
.
2011-04-25 17:23:06 5732688 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\backup\mpengine.dll
2011-04-25 17:22:58 7071056 ----a-w- c:\progra~2\microsoft\windows defender\definition updates\{4e2a26b3-ae8f-4eda-8c3b-d1fce569a088}\mpengine.dll
2011-04-20 06:05:08 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-04-20 06:05:04 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-04-20 06:05:04 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-04-20 00:23:09 -------- d-----w- c:\users\amy\appdata\local\Google
2011-04-20 00:22:46 441176 ----a-w- c:\windows\system32\drivers\aswSnx.sys
2011-04-20 00:22:42 53592 ----a-w- c:\windows\system32\drivers\aswMonFlt.sys
2011-04-20 00:21:11 40112 ----a-w- c:\windows\avastSS.scr
2011-04-20 00:20:54 -------- d-----w- c:\program files\AVAST Software
2011-04-20 00:20:54 -------- d-----w- c:\progra~2\AVAST Software
2011-04-19 06:27:55 159080 ----a-w- c:\progra~2\microsoft\windows\sqm\manifest\Sqm10138.bin
.
==================== Find3M ====================
.
2011-02-19 05:33:11 802304 ----a-w- c:\windows\system32\FntCache.dll
2011-02-19 05:32:48 1074176 ----a-w- c:\windows\system32\DWrite.dll
2011-02-19 05:32:35 739840 ----a-w- c:\windows\system32\d2d1.dll
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 6.1.7600 Disk: HTS541010G9SA00 rev.MBZOC65D -> Harddisk0\DR0 -> \Device\Ide\IdePort1 P1T0L0-1
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll >>UNKNOWN [0x85348439]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x8534e7d0]; MOV EAX, [0x8534e84c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x82845448] -> \Device\Harddisk0\DR0[0x85327358]
3 CLASSPNP[0x86F8C59E] -> ntkrnlpa!IofCallDriver[0x82845448] -> [0x85259918]
5 ACPI[0x830153B2] -> ntkrnlpa!IofCallDriver[0x82845448] -> \IdeDeviceP1T0L0-1[0x85253030]
\Driver\atapi[0x85329E98] -> IRP_MJ_CREATE -> 0x85348439
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; PUSHA ; MOV CX, 0x147; MOV BP, 0x62a; ROR BYTE [BP+0x0], CL; INC BP; }
detected disk devices:
\Device\Ide\IdeDeviceP1T0L0-1 -> \??\IDE#DiskHTS541010G9SA00_________________________MBZOC65D#5&671f53e&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
user != kernel MBR !!!
sectors 195371566 (+255): user != kernel
Warning: possible TDL4 rootkit infection !
TDL4 rootkit infection detected ! Use: "mbr.exe -f" to fix.
.
============= FINISH: 18:51:14.42 ===============

Attached Files



#6 Blade81

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Posted 28 May 2011 - 04:08 AM

Hi,

I'm sorry but we failed to see your topic reply on time. Could you post fresh dds logs one more time, please?

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#7 rbrtwhill

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Posted 01 June 2011 - 09:18 AM

Hello once again,

Here are the logs. The laptop hasn't been used since I posted the last logs. The only change from then is that Avast recognizes the rootkit infection and wanted to fix it. I told it no. So here are the logs. . .

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Amy at 6:53:23.33 on Wed 06/01/2011
Internet Explorer: 8.0.7600.16385 BrowserJavaVersion: 1.6.0_21
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.1.1033.18.1014.340 [GMT -7:00]
.
AV: avast! Antivirus *Disabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
SP: avast! Antivirus *Disabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Enabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\AVAST Software\Avast\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskhost.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\AVAST Software\Avast\AvastUI.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\system32\ctfmon.exe
C:\Windows\System32\svchost.exe -k swprv
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Amy\Desktop\Bleeping Computer Virus Repair\dds.scr
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
mURLSearchHooks: H - No File
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg9\avgssie.dll
BHO: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: avast! WebRep: {8e5e2654-ad2d-48bf-ac2d-d17f00898d06} - c:\program files\avast software\avast\aswWebRepIE.dll
uRun: [Sidebar] c:\program files\windows sidebar\sidebar.exe /autoRun
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [avast] "c:\program files\avast software\avast\avastUI.exe" /nogui
mRunOnce: [AvgUninstallURL] cmd.exe /c start http://www.avg.com/ww.special-uninstallation-feedback-app?lic=OQBBAFYARgBSAEUARQAtAFYATgBKADMAMgAtAEcAMwBMAEEAQQAtAEEANAA4ADkAUgAtADkAVQBKAEsARgAtAEUASwBLADMAWAA"&"inst=NwA3AC0ANAAyADIAMQAwADUANwA4ADkALQBUAEIAOQArADIALQBGAEwAKwA5AC0AWABPADMANgArADEALQBGADkATQA3AEMAKwA1AC0ARgA5AE0AMQAwAEIAKwAxAA"&"prod=90"&"ver=9.0.894
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Trusted Zone: google.com\www
Notify: igfxcui - igfxdev.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\amy\appdata\roaming\mozilla\firefox\profiles\pglzm574.default\
FF - prefs.js: browser.search.selectedEngine - AVG Secure Search
FF - prefs.js: keyword.URL - hxxp://search.avg.com/route/?d=4c4648f5&v=6.103.018.001&i=23&tp=ab&iy=&ychte=us&lng=en-US&q=
FF - prefs.js: network.proxy.type - 0
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils3.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\IGeared_tavgp_xputils35.dll
FF - component: c:\program files\avg\avg9\toolbar\firefox\avg@igeared\components\xpavgtbapi.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\nos\bin\np_gp.dll
FF - plugin: c:\users\amy\appdata\roaming\mozilla\firefox\profiles\pglzm574.default\extensions\{e2883e8f-472f-4fb0-9522-ac9bf37916a7}\plugins\np_gp.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Adobe DLM (powered by getPlus®): {E2883E8F-472F-4fb0-9522-AC9BF37916A7} - %profile%\extensions\{E2883E8F-472F-4fb0-9522-AC9BF37916A7}
FF - Ext: XULRunner: {94B077DA-A400-4CBF-91B8-15B3191377BF} - c:\users\amy\appdata\local\{94B077DA-A400-4CBF-91B8-15B3191377BF}
.
============= SERVICES / DRIVERS ===============
.
R1 aswSnx;aswSnx;c:\windows\system32\drivers\aswSnx.sys [2011-4-19 441176]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2011-4-19 307928]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2011-4-19 19544]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-4-19 53592]
R2 avast! Antivirus;avast! Antivirus;c:\program files\avast software\avast\AvastSvc.exe [2011-5-16 42184]
R3 netw5v32;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 32 Bit;c:\windows\system32\drivers\netw5v32.sys [2009-6-10 4231168]
R3 SFEP;Sony Firmware Extension Parser;c:\windows\system32\drivers\SFEP.sys [2007-8-3 9344]
R3 SrvHsfHDA;SrvHsfHDA;c:\windows\system32\drivers\VSTAZL3.SYS [2009-7-13 207360]
R3 SrvHsfV92;SrvHsfV92;c:\windows\system32\drivers\VSTDPV3.SYS [2009-7-13 980992]
R3 SrvHsfWinac;SrvHsfWinac;c:\windows\system32\drivers\VSTCNXT3.SYS [2009-7-13 661504]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-4-19 136176]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-4-19 136176]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-7-22 1343400]
.
=============== Created Last 30 ================
.
.
==================== Find3M ====================
.
2011-05-10 12:10:59 40112 ----a-w- c:\windows\avastSS.scr
.
=================== ROOTKIT ====================
.
Stealth MBR rootkit/Mebroot/Sinowal/TDL4 detector 0.4.2 by Gmer, http://www.gmer.net
Windows 6.1.7600 Disk: HTS541010G9SA00 rev.MBZOC65D -> Harddisk0\DR0 -> \Device\Ide\IdePort1 P1T0L0-1
.
device: opened successfully
user: MBR read successfully
.
Disk trace:
called modules: ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll >>UNKNOWN [0x85346439]<<
_asm { PUSH EBP; MOV EBP, ESP; PUSH ECX; MOV EAX, [EBP+0x8]; CMP EAX, [0x8534c7d0]; MOV EAX, [0x8534c84c]; PUSH EBX; PUSH ESI; MOV ESI, [EBP+0xc]; MOV EBX, [ESI+0x60]; PUSH EDI; JNZ 0x20; MOV [EBP+0x8], EAX; }
1 ntkrnlpa!IofCallDriver[0x82851448] -> \Device\Harddisk0\DR0[0x85325568]
3 CLASSPNP[0x8320459E] -> ntkrnlpa!IofCallDriver[0x82851448] -> [0x8525B918]
5 ACPI[0x830B23B2] -> ntkrnlpa!IofCallDriver[0x82851448] -> \IdeDeviceP1T0L0-1[0x84EB2908]
\Driver\atapi[0x8532B8C8] -> IRP_MJ_CREATE -> 0x85346439
kernel: MBR read successfully
_asm { XOR AX, AX; MOV SS, AX; MOV SP, 0x7c00; MOV ES, AX; MOV DS, AX; MOV SI, 0x7c00; MOV DI, 0x600; MOV CX, 0x200; CLD ; REP MOVSB ; PUSH AX; PUSH 0x61c; RETF ; STI ; PUSHA ; MOV CX, 0x147; MOV BP, 0x62a; ROR BYTE [BP+0x0], CL; INC BP; }
detected disk devices:
\Device\Ide\IdeDeviceP1T0L0-1 -> \??\IDE#DiskHTS541010G9SA00_________________________MBZOC65D#5&671f53e&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} device not found
detected hooks:
user != kernel MBR !!!
sectors 195371566 (+255): user != kernel
Warning: possible TDL4 rootkit infection !
TDL4 rootkit infection detected ! Use: "mbr.exe -f" to fix.
.
============= FINISH: 6:53:53.30 ===============

Attached Files



#8 Blade81

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Posted 01 June 2011 - 03:15 PM

Hi,

Download aswMBR to your desktop. Double click the aswMBR.exe to run it
Click the Scan button to start scan.

On completion of the scan click save log, save it to your desktop and post in your next reply.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#9 rbrtwhill

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Posted 01 June 2011 - 08:38 PM

Hi,

Here are the results of the aswMBR scan:

aswMBR version 0.9.5.256 Copyright© 2011 AVAST Software
Run date: 2011-06-01 18:36:05
-----------------------------
18:36:05.977 OS Version: Windows 6.1.7600
18:36:05.977 Number of processors: 2 586 0xE08
18:36:05.993 ComputerName: IRELAND UserName: Amy
18:36:07.321 Initialize success
18:36:16.633 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdePort1
18:36:16.633 Disk 0 Vendor: HTS541010G9SA00 MBZOC65D Size: 95396MB BusType: 3
18:36:16.633 Device \Device\Ide\IdeDeviceP1T0L0-1 -> \??\IDE#DiskHTS541010G9SA00_________________________MBZOC65D#5&671f53e&0&0.0.0#{53f56307-b6bf-11d0-94f2-00a0c91efb8b} not found
18:36:18.665 Disk 0 MBR read successfully
18:36:18.680 Disk 0 MBR scan
18:36:18.680 Disk 0 TDL4@MBR code has been found
18:36:18.696 Disk 0 Windows 7 default MBR code found via API
18:36:18.696 Disk 0 MBR hidden
18:36:18.711 Disk 0 MBR [TDL4] **ROOTKIT**
18:36:18.711 Disk 0 trace - called modules:
18:36:18.727 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys halmacpi.dll >>UNKNOWN [0x85342439]<<
18:36:18.727 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x85321238]
18:36:18.727 3 CLASSPNP.SYS[833a959e] -> nt!IofCallDriver -> [0x8525e918]
18:36:18.743 5 ACPI.sys[830963b2] -> nt!IofCallDriver -> \IdeDeviceP1T0L0-1[0x85258030]
18:36:18.774 \Driver\atapi[0x85324030] -> IRP_MJ_CREATE -> 0x85342439
18:36:18.790 Scan finished successfully
18:36:43.633 Disk 0 MBR has been saved successfully to "C:\Users\Amy\Desktop\MBR.dat"
18:36:43.649 The log file has been saved successfully to "C:\Users\Amy\Desktop\aswMBR.txt"

#10 Blade81

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Posted 02 June 2011 - 04:29 AM

Hi,

Re-Run aswMBR.
Click Scan.
On completion of the scan click the Fix button.
Save the log as before and post in your next reply.

Edited by Blade81, 02 June 2011 - 04:29 AM.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
UNITE member since 2006
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#11 rbrtwhill

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Posted 02 June 2011 - 11:52 PM

Hello,

Ran aswMBR, did the Scan, ran the Fix, and then saved the log. aswMBR suggested that I reboot ASAP so that's what I did. After that got the dreaded blue screen. System rebooted itself and gave me an option of fixing or restart. Restart didn't work so I tried fix. Given an option to rollback to previous set point and I said no. It tried to fix but failed. Shut it down after that to await further instructions.

Bob

#12 Blade81

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Posted 03 June 2011 - 09:12 AM

Hi,

Please press F8 before the Windows loading screen and select last known good configuration to see if you're able to access Windows that way. If it fails try safe mode. Let me know how it goes.

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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#13 rbrtwhill

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Posted 03 June 2011 - 08:38 PM

Tried last known good config, system restore, safe mode with/without networking, safe mode command prompt, and it keeps flashing a blue screen and then reboots. :(

Bob

#14 Blade81

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Posted 04 June 2011 - 03:51 AM

Hi,

Press F8 and select "Disable Automatic Restart on System Failure". See if that helps to track down the BSOD error.

Microsoft Windows Insider MVP 2016-2017

Microsoft MVP Consumer Security 2008-2015
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Provided malware removal related instructions are meant to be used in the correspondent user's case only. If you have similar symptoms create own topic instead of following instructions given to some other, please.


#15 rbrtwhill

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Posted 04 June 2011 - 11:33 AM

Okay, disabled auto restart and BSOD says:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you've seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Check for viruses on your computer. Remove any newly installed hard drives or hard drive controllers. Check your hard drives to make sure it is properly configured and terminated. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0.0000007B (0x8F86B58, 0XC000000D, 0X00000000, 0X00000000)
A

Should I run CHKDSK /F?




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