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Trojan hijacked my pc


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3 replies to this topic

#1 edwardsgang

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Posted 25 April 2011 - 04:03 PM

Yesterday I followed the posting rules meticulously and initiated a post with all requested logs yet got no reply. Meanwhile people are posting random complaints and getting replies. Did I do something wrong?

Let me know how to get noticed please.

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#2 Orange Blossom

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Posted 26 April 2011 - 03:52 PM

Hello,

No, you didn't do something wrong, other than posting a duplicate topic some time later. I have deleted that topic by the way.

I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have nearly 450 unanswered topics, the oldest dated April 16, 2011 at 11:11 am Eastern Daylight Savings time in the U.S.A. Your log topic here: http://www.bleepingcomputer.com/forums/topic393406.html is dated April 24, 2011 at 6:23 a.m. using the same time zone.

Our volunteer MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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#3 edwardsgang

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Posted 26 April 2011 - 06:13 PM

Thank you for explaining. I will check each day as you advise and appreciate all that you do.

#4 Casey_boy

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Posted 05 May 2011 - 08:22 AM

Since I have picked up your topic, I will close this thread.

Casey

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