No, you didn't do something wrong, other than posting a duplicate topic some time later. I have deleted that topic by the way.
I know how frustrating it is when your computer isn't working properly. Let me assure you that your topic isn't lost, forgotten, or ignored. We work with hundreds of logs every day, so we have devised a means of seeing only those topics that don't have responses yet. At the moment, we have nearly 450 unanswered topics, the oldest dated April 16, 2011 at 11:11 am Eastern Daylight Savings time in the U.S.A. Your log topic here: http://www.bleepingcomputer.com/forums/topic393406.html
is dated April 24, 2011 at 6:23 a.m. using the same time zone.
MRT team members have various levels of expertise and training, so while we try to take the oldest DDS/HJT logs, it is often the skill level of the particular helper and sometimes the operating system that dictates which logs get selected first. Some infections are more complicated than others and require a higher skill level to remove. Without that skill level attempted removal could result in disastrous results. In other instances, the helper may not be familiar with the operating system that you are using, since they use another. In either case, neither of us would want someone to assist you who is not familiar with your issue and attempt to fix it.Please be patient
. It may take several days to get a response but your log will be reviewed and answered as soon as possible
. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.
An ounce of prevention is worth a pound of cure
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