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Outlook 2002


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#1 Computer Paramedics

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Posted 25 April 2011 - 03:57 PM

A few people in the office is getting this error, when they are in outlook they will suddenly get this error, i did what microsoft said and moved the trouble slider to the left under display settings, still having issue.

Any ideas will be much appreciated!!!

Thanks
perry

Edited by hamluis, 25 April 2011 - 04:12 PM.
Moved from XP to Business Applications.


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#2 hamluis

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Posted 25 April 2011 - 04:11 PM

What Microsoft guidance are you referring to?

Louis

#3 dc3

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Posted 25 April 2011 - 04:19 PM

The instructions were to move it to the third position from the left, click on Apply, then click OK. Is that what you did?

Louis, I would assume that they got the information from this Microsoft Support article.

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#4 Computer Paramedics

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Posted 26 April 2011 - 09:25 AM

yes that is what i did!
but didnt work
thanks

#5 Computer Paramedics

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Posted 26 April 2011 - 12:58 PM

and the error is GDIPLUS.DLL

so frustrating!
perry

#6 dc3

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Posted 27 April 2011 - 11:05 AM

What is the exact error message?

If the file is missing you can download it from Microsoft .

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#7 Computer Paramedics

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Posted 27 April 2011 - 01:06 PM

this is the error
Faulting application outlook.exe, version 11.0.8326.0, stamp 4c1c2372, faulting module gdiplus.dll, version 5.2.6001.22319, stamp 4a841b37, debug? 0, fault address 0x0000ed94.

#8 tos226

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Posted 27 April 2011 - 04:51 PM

It does not look like the file is missing. Microsoft is faulting its own gdiplus.dll.

#9 Computer Paramedics

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Posted 27 April 2011 - 07:34 PM

exactly so what do you think i should do??

thanks

#10 tos226

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Posted 27 April 2011 - 08:33 PM

I don't know. Sorry.
I do not have hardware acceleration and the MS link seems to imply it is the cause of this problem.
It seems to be a graphics issue. In which case - don't open any pictures in Outlook. Maybe??
If MS is telling you that Outlook won't work on top of your hardware, that's really bad news.

Maybe you could try disabling those graphic accelerators' drivers and reboot. Are they really needed or is it some sort of an optional thing in Windows? I have no experience with it.

Let's hope someone who has acceleration can suggest something.

#11 Computer Paramedics

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Posted 18 May 2011 - 01:30 PM

I guess no answers on this, so frustrating, still getting it a few computers in the office

thanks




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