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Recovery partition not accessible on boot-up


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#1 Kiklop

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Posted 25 April 2011 - 11:28 AM

Hi guys,

I have had problems with spyware stuff lately and it seems like the only thing to do is to re-install the whole system. I have ASUS X59SLseries laptop and there is a recovery partition, that I have used couple times succesfuly in the past by pressing F9 when the computer is starting and then did the rest. Unfortunatelly, I don't understand how it happened, but when I try to do that now, it doesn't work and the computer goes straight to booting my installed Vista. The weird thing is, that there is a "RECOVERY (R:)" disk visible in "My Computer" and I am 100 % certain, that it was not there before. Also, I tried to access the disk in Disk manager, but they just don't show up there. Any guesses how I can access the recovery partition and re-install the whole system?

Thank you very much in advance!

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#2 Broni

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Posted 25 April 2011 - 11:53 AM

Possibly, the infection altered your MBR.
You may check your Program Files and you may have a program there to create recovery DVD.
If it's not there, check here: http://forums.techguy.org/windows-vista/617722-recovery-partition-how-do-i.html
If still no go, you may need to call Asus to order recovery DVD.

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#3 Kiklop

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Posted 25 April 2011 - 01:15 PM

Thank you so much Broni... I followed that link and according to that thread, I burned an Super Grub disk which performed very well I guess. I started the computer, booted from CD, Super Grup came up, I booted from the partition that I thought was the recovery one (9 GB, FAT format) and I got very excited, because I got that familiar screen "Windows loading files" or whatever which I know is that recovery programm. Unfortunatelly, two minutes later, I got a big red "Error" sign on the screen and on the top of it there was something like "Cannot load c:\Recovery.dat", which I don't understand because the recovery disk is not C:, that is the disk I have actuall Windows on. Any guesses here? Thank you

#4 Broni

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Posted 25 April 2011 - 01:27 PM

Try here: http://vip.asus.com/forum/view.aspx?id=20090625151211843&board_id=3&model=L50Vn&SLanguage=en-us&page=1

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#5 Kiklop

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Posted 25 April 2011 - 01:38 PM

THanks Broni but I don't have a Windows installation DVD as described in that thread, I only have Windows on that recovery disk :-(

#6 Broni

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Posted 25 April 2011 - 01:42 PM

Use your Super Grub CD, you just created.
Boot to C drive, so you'll be at command prompt and then continue with the rest:

type now on the prompt bootsect /nt60 ALL/mbr to repair all partitions. Eject the DVD, and restart computer


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#7 Kiklop

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Posted 25 April 2011 - 02:06 PM

I guess I'm doing something wrong but I cannot get to a command line where I could write this stuff... I tried to boot from C: as you told me and then some sort of command line appeard, with "Grub" on it, but when I wrote there bootsect.exe or bootsect /nt60 .... I got an error, that this command doesn't exist. You sure that the solution for me is the same that for those guys? I don't have a problem booting installed Vista as they do, I have a problem booting the recovery disk. That's when I'm getting the error message... Sorry to bother you like that but I guess I'm little bit lost:-(

#8 Broni

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Posted 25 April 2011 - 02:34 PM

I understand that, however your problem is very same - messed up MBR.
I'm not sure, what else we can do here, short of calling Asus and ordering recovery DVD.

Your other option would be to clean your system....it may restore your MBR

With the information you have provided I believe you will need help from the malware removal team. I would like you to start a new thread and post a DDS log HERE and include a link to this thread. Please make sure that you read the information about getting started before you start your thread.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. Help is on the way!

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#9 Kiklop

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Posted 25 April 2011 - 02:39 PM

Yup, I did that already, it's right here:

http://www.bleepingcomputer.com/forums/topic393515.html/page__p__2220768__fromsearch__1#entry2220768

Thank you...

#10 Kiklop

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Posted 25 April 2011 - 02:44 PM

One and last thing I found - http://www.dslreports.com/forum/remark,18171207

What do you think about that solution? Is it safe? Thanks

#11 Broni

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Posted 25 April 2011 - 02:51 PM

I suggest, you stay with that topic in malware forum.
You may add there a note about your problem with accessing recovery partition and my suspicion, that MBR is messed up, so malware guys are aware of it.

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#12 Budapest

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Posted 25 April 2011 - 03:40 PM

Malware topic here: http://www.bleepingcomputer.com/forums/topic393515.html

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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