First please understand I am not very literate in computers. My son's computer suddenly froze when starting up. Windows XP will go through the welcome screen (slowly) and then his background comes up with no icons. We tried to do the alt, cont, del but it tells us that it has been disabled by the administrator. After others tried to correct the problem with no success it was agreed we would reformat the C: and then reload all of his systems.
We finally got to a part in the start up where I could break out to DOS. When we try to change the drive with A:\>CD C: it replied Drive C: not responding or out of internal memory .
If we try A:\>format C: it gives us the standard warning and asks if we want to proceed (Yes/No)? if we type Y it just sits, any thing else just goes back to the A:\>
If we try A:\>Erase C: it tells us Out of memory error.
I have used my extremely small bit of computer knowledge up. Can someone help me? I would appreciate it (a teenager with a broke computer does not make a mom's life fun).