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Restricted Hard Drive Access After Malware


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4 replies to this topic

#1 mickwerle

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Posted 25 April 2011 - 10:06 AM

So I have spent some hours trawling the net trying to find a guide to help me out, but all i seem to have found are people just asking the same questions.
I'm hoping here to have hit all the right keywords and let this be the premium thread for this issue (as these forums have come highly recommended/regarded) for windows 7 (as all seem to be XP or older)

The computer got what we're pretty sure was a malware virus, so either it or MS blocked access to C drive and all sorts of things; when we would start up the computer, we'd have close to a hundred windows popping up notifying us of system failures, including the one at c/windows/systems32 (sorry for not being specific here, but we havent had them for a while)

another thing was a program notifying us of '11 errors'. i checked it out and was sure it was a legitimate windows program telling me this

it suggested defragmenting the hard drive, but to no avail. So we managed to clear everything up, running a few programs and the such, and now im here: I have absolutely no access to the hard drive. If i go into my documents, nothing is there. even if i save it after the malware, it may disappear. most of my programs have gone, yet i know they still run. generally if there was a shortcut or so i can still load and use them. all my bookmarks are gone, and even teh building blocks in word are unavailable. my music of course is missing, but for some reason itunes still manages to play most of the library (unlike wmp, which can not)

I asked an IT-inclined friend, and he said it had something to do with restrictions being placed, as opposed to the hard drive being wiped, and mentioned something about having to go in through safe mode.

and this is where i reach out to the community and ask for your wisdom and experience :)

Thank you

Edited by hamluis, 25 April 2011 - 11:55 AM.
Moved from Win 7 to Am I Infected.


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#2 boopme

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Posted 25 April 2011 - 12:10 PM

Hello it appears you have something similar to this infection. Go thru these directions. Post back the logs and let me know how it is now.

http://www.bleepingcomputer.com/virus-removal/remove-windowsfixdisk
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#3 mickwerle

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Posted 26 April 2011 - 06:11 AM

*additional info*

on start up, even now, error boxes come up titled 'rundll' and say the following:

error on /systems32/rs5hjco3k.dll
error on /systems32/ixbive4y.dll

shows thes twice each, then

C/users/owner/appdata/local/imoocmc.dll

then it can't run the above on windows 32 bit.


Thanks 'boopme', im doing that now.

#4 boopme

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Posted 26 April 2011 - 10:30 AM

Its not unusual to receive such an error after using specialized fix tools.

A "Cannot find...", "Could not run...", "Error loading... or "specific module could not be found" message is usually related to malware that was set to run at startup but has been deleted. Windows is trying to load this file but cannot locate it since the file was mostly likely removed during an anti-virus or anti-malware scan. However, an associated orphaned registry entry remains and is telling Windows to load the file when you boot up. Since the file no longer exists, Windows will display an error message. You need to remove this registry entry so Windows stops searching for the file when it loads.

To resolve this, download Autoruns, search for the related entry and then delete it.

Create a new folder on your hard drive called AutoRuns (C:\AutoRuns) and extract (unzip) the file there. (click here if you're not sure how to do this.)
Open the folder and double-click on autoruns.exe to launch it.
Please be patient as it scans and populates the entries.
When done scanning, it will say Ready at the bottom.
Scroll through the list and look for a startup entry related to the file(s) in the error message.

rs5hjco3k.dll
ixbive4y.dll
imoocmc.dll


Right-click on the entry and choose delete.
Reboot your computer and see if the startup error returns.
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#5 Orange Blossom

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Posted 26 April 2011 - 04:31 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic393738.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
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