I'm hoping here to have hit all the right keywords and let this be the premium thread for this issue (as these forums have come highly recommended/regarded) for windows 7 (as all seem to be XP or older)
The computer got what we're pretty sure was a malware virus, so either it or MS blocked access to C drive and all sorts of things; when we would start up the computer, we'd have close to a hundred windows popping up notifying us of system failures, including the one at c/windows/systems32 (sorry for not being specific here, but we havent had them for a while)
another thing was a program notifying us of '11 errors'. i checked it out and was sure it was a legitimate windows program telling me this
it suggested defragmenting the hard drive, but to no avail. So we managed to clear everything up, running a few programs and the such, and now im here: I have absolutely no access to the hard drive. If i go into my documents, nothing is there. even if i save it after the malware, it may disappear. most of my programs have gone, yet i know they still run. generally if there was a shortcut or so i can still load and use them. all my bookmarks are gone, and even teh building blocks in word are unavailable. my music of course is missing, but for some reason itunes still manages to play most of the library (unlike wmp, which can not)
I asked an IT-inclined friend, and he said it had something to do with restrictions being placed, as opposed to the hard drive being wiped, and mentioned something about having to go in through safe mode.
and this is where i reach out to the community and ask for your wisdom and experience
Edited by hamluis, 25 April 2011 - 11:55 AM.
Moved from Win 7 to Am I Infected.