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IE not working after Malware Removal


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6 replies to this topic

#1 TheCakeNurse

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Posted 24 April 2011 - 07:55 PM

My IE is currently not working. I noticed a program called AntiMalware Doctor running on my computer with pop up screens and I used the guide I found on your website to remove it. I now have Norton Security Suite and Maleware bytes' Anti Malware installed. I have already ran a scan with both programs and removed the infected files. The only program I am currently having difficulty with is IE. When I open it, it the window stays white and it finally says that the program stopped working. My system is Vista with IE 8. If someone could please help me I would be greatful!

Thanks!

EDIT** Norton has identified and blocked several 'Intrusion attempts'. All originating from the same IP address but with different sources listed.

Edited by hamluis, 25 April 2011 - 10:12 AM.
Moved from Vista to Am i Infected.


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#2 TheCakeNurse

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Posted 26 April 2011 - 06:05 PM

Still having the same problem, though I have installed Firefox and it works fine. I would still like to make sure my laptop is clean and get everything back working. I did receive some sort of error message that says 'Host Process for Windows Services stopped working and was closed'. Did another Malewarebytes scan and it found 0 infected files.

#3 boopme

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Posted 26 April 2011 - 09:37 PM

Hello first try.. Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.


OR
Reset Internet Explorer
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 dwilliams15

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Posted 26 April 2011 - 10:21 PM

Try the following,open task Manager - Ctrl+Alt+Del and click on File then click New task (Run...) and type in firefox.exe then click OK, firefox should then launch, if not then reboot into Safe Mode with Networking to download Norman Malware Cleaner - No install required, will also run from usb flash drive or CD, simply download, double click to open, Accept Agreement then Run: http://download.cnet.com/Norman-Malware-Cleaner/3000-2144_4-168467.html?tag=mncol
Kills running processes that are infected
Removes infections from disk (including ActiveX components and browser helper objects)
Reveals and removes rootkits
Restores correct registry values
Removes references created by malware in hosts file which redirect to other sites and block downloads
Removes windows firewall rules for malicious programs

#5 TheCakeNurse

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Posted 27 April 2011 - 03:31 PM

Firefox is working fine. I installed it after the internet explorer stopped working. However, I really need to fix the internet explorer. I have already tried to reset it, uninstall, and reinstall it with no improvement. I have already scanned the computer and removed the infected files with 3 different suggested programs. I just need to know what to do to fix the IE and the 'Windows Host file' which seems to be the culprit to my problem.

#6 Orange Blossom

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Posted 27 April 2011 - 06:22 PM

Hello,

Please follow the instructions in ==>This Guide<== starting at step 6. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

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SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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#7 Orange Blossom

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Posted 27 April 2011 - 08:09 PM

Hello,

Now for the hard and frustrating part: waiting.

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic394124.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Internet Security, NoScript Firefox ext.


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