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clueless please help with internet problem


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10 replies to this topic

#1 kiston

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Posted 24 April 2011 - 06:04 PM

Yesterday i bought a new lenovo computer, quad core process and 6gb of ram. My old computer is a single core. Only problem with my comp is, the internet is very very slow. All of the cords are plugged in, ive tried resetting multiple times, and i made sure all drivers were installed, and i turned off ipv6 connection. It cant be the internet because if i plug in my old comp the internet speed shoots back up. i cant check the speed on my new comp @ speedtest.com because its so slow it cant finish the test correctly. Can someone please shed some knowledge?

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#2 Broni

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Posted 24 April 2011 - 07:55 PM

What browser are you using?
Did you try different browser?

Please download MiniToolBox and run it.

Checkmark following boxes:
  • Report IE Proxy Settings
  • List content of Hosts
  • List IP configuration
  • List Users, Partitions and Memory size
Click Go and post the result.

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#3 Jacee

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Posted 25 April 2011 - 04:46 PM

What Anti-Virus program are you running?

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#4 kiston

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Posted 26 April 2011 - 04:20 AM

i was running mcafee but due to this lag i switched to avg. i did switch to chrome which helped a lil but could still be much faster.


MiniToolBox by Farbar
Ran by kiston (administrator) on 26-04-2011 at 02:19:17
Windows 7 Home Premium (X64)

***************************************************************************


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= End of IE Proxy Settings ========================
=============== Hosts content: ============================================

# Copyright © 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

=============== End of Hosts ==============================================

================= IP Configuration: =======================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled
add route prefix=0.0.0.0/0 interface="Local Area Connection" nexthop=192.168.0.1 metric=1 publish=Yes
add address name="Local Area Connection" address=192.168.0.150


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : kiston-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek PCIe FE Family Controller
Physical Address. . . . . . . . . : 10-78-D2-CF-D1-79
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.0.150(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.0.1
DNS Servers . . . . . . . . . . . : 68.190.192.35
71.9.127.107
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{4F43D1B9-97B0-4EBF-8BD2-3ABFB25F63FB}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft 6to4 Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Teredo Tunneling Pseudo-Interface:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:0:4137:9e76:28cf:2f3b:b8ab:b391(Preferred)
Link-local IPv6 Address . . . . . : fe80::28cf:2f3b:b8ab:b391%14(Preferred)
Default Gateway . . . . . . . . . : ::
NetBIOS over Tcpip. . . . . . . . : Disabled
Server: vip01rvsdca.rvsd.ca.charter.com
Address: 68.190.192.35

Name: google.com
Addresses: 74.125.224.48
74.125.224.50
74.125.224.49
74.125.224.52
74.125.224.51


Pinging google.com [74.125.224.84] with 32 bytes of data:
Reply from 74.125.224.84: bytes=32 time=20ms TTL=55
Reply from 74.125.224.84: bytes=32 time=19ms TTL=55

Ping statistics for 74.125.224.84:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 19ms, Maximum = 20ms, Average = 19ms
Server: vip01rvsdca.rvsd.ca.charter.com
Address: 68.190.192.35

Name: yahoo.com
Addresses: 67.195.160.76
69.147.125.65
72.30.2.43
98.137.149.56
209.191.122.70


Pinging yahoo.com [69.147.125.65] with 32 bytes of data:
Reply from 69.147.125.65: bytes=32 time=92ms TTL=50
Reply from 69.147.125.65: bytes=32 time=92ms TTL=50

Ping statistics for 69.147.125.65:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 92ms, Maximum = 92ms, Average = 92ms

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...10 78 d2 cf d1 79 ......Realtek PCIe FE Family Controller
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Microsoft 6to4 Adapter
14...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.0.1 192.168.0.150 21
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.0.0 255.255.255.0 On-link 192.168.0.150 276
192.168.0.150 255.255.255.255 On-link 192.168.0.150 276
192.168.0.255 255.255.255.255 On-link 192.168.0.150 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.0.150 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.0.150 276
===========================================================================
Persistent Routes:
Network Address Netmask Gateway Address Metric
0.0.0.0 0.0.0.0 192.168.0.1 1
===========================================================================

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
14 58 ::/0 On-link
1 306 ::1/128 On-link
14 58 2001::/32 On-link
14 306 2001:0:4137:9e76:28cf:2f3b:b8ab:b391/128
On-link
14 306 fe80::/64 On-link
14 306 fe80::28cf:2f3b:b8ab:b391/128
On-link
1 306 ff00::/8 On-link
14 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

================= End of IP Configuration =================================

========================= Memory info: ====================================

Percentage of memory in use: 25%
Total physical RAM: 5886.05 MB
Available physical RAM: 4361.94 MB
Total Pagefile: 11770.25 MB
Available Pagefile: 9983.32 MB
Total Virtual: 4095.88 MB
Available Virtual: 3990.04 MB

======================= Partitions: =======================================

1 Drive c: () (Fixed) (Total:906.34 GB) (Free:835.99 GB) NTFS
2 Drive d: (driver disk 1.8) (CDROM) (Total:3.47 GB) (Free:0 GB) CDFS
4 Drive f: (HP SimpleSave) (Fixed) (Total:930.86 GB) (Free:738.71 GB) NTFS
5 Drive g: (SYSTEMSHOCK2) (CDROM) (Total:0.54 GB) (Free:0 GB) CDFS

================= Users: ==================================================

User accounts for \\KISTON-PC

-------------------------------------------------------------------------------
Administrator Guest kiston
The command completed successfully.

================= End of Users ============================================

#5 Broni

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Posted 26 April 2011 - 03:20 PM

"Ping" numbers look fine.

Post your numbers from here: http://www.speedtest.net/

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#6 kiston

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Posted 26 April 2011 - 04:07 PM

thats the thing. it only seems like my browser internet is very slow. downloading from ie or chrome, watching videos, loading pages are all tediously slow. i tried a torrent with ports forwarded and i download at 200-400kbs. i cant even complete the speedtest because since its in the browser the page wont fully load.

#7 Broni

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Posted 26 April 2011 - 04:13 PM

Restart computer in Safe Mode with Networking and see, if you have same issue there.

You may eventually consider bringing computer back to the store. It may be something wrong with it.

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#8 thawee

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Posted 26 April 2011 - 05:19 PM

is there any chance it could be a Dns issue.

If ping looks good, then i would head that way.

I don't know any easy ways to explain setting your dns manually to see if it is the cause of the problem, maybe someone else could explain that.

Anyone got one of those nify tools that tests the dns server.

Take Care,

Thawee

Edit: Thinking a bit, maybe you need to reset your Tcp/Ip

Link:
http://support.microsoft.com/kb/299357

Link:
http://support.microsoft.com/?kbid=811259

Maybe those will help. Very informative articles.

Edited by thawee, 26 April 2011 - 05:23 PM.


#9 -KFS

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Posted 27 April 2011 - 11:35 AM

Did you get to bottom of this " kiston"? Dying to know the outcome.

#10 HubCityPC

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Posted 27 April 2011 - 09:39 PM

Try running a traceroute from the command prompt to see where the breakdown is occurring.

If you want to test your DNS server(s) to see if they offer the quickest response time, check out http://www.grc.com/dns/benchmark.htm.
Regards,
Kevin

#11 kiston

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Posted 03 May 2011 - 10:32 PM

opened ports, ran virus scanners, ended up taking lots of things off startup menu and updated to service pack 1 and it seemed to help




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