Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Repeated Infections, probably a downloader


  • This topic is locked This topic is locked
2 replies to this topic

#1 mrKB

mrKB

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:09:01 PM

Posted 24 April 2011 - 05:49 PM

Hi there. I've had a string of malware on my laptop that started off with Spyware Protection taking out my task manager and doing its thing. I tried to reboot into safe mode but I couldn't even log into my computer due a stop error just before the logon screen. I found out that my winlogon.exe was deleted, and later my explorer.exe. Managed to restore both through the recovery console using the i386 folder. Followed the instructions on bleeping computer to get rid of Spyware Protection and ran my AV, Spybot, Ad-Aware, MBAM and combo-fix. Laptop ran fine for a day then I got hit again with something that pulled up the 'open with' dialogue every time I tried using an exe. Ran drwebcureit to fix that, but I still get a Generic Host Process Win32 popup everytime I reboot, and MBAM keeps picking up threats. I managed to run DDS and get the logs, but a GMER scan failed with a BSOD twice. The second time said something about a PAGE_FAULT_IN_NONPAGED AREA and ugtdypow.sys. Any help would be appreciated. Thanks!

.
DDS (Ver_11-03-05.01) - NTFSx86
Run by Owner at 4:42:54.85 on Sun 04/24/2011
Internet Explorer: 7.0.5730.13 BrowserJavaVersion: 1.6.0_21
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1373 [GMT -7:00]
.
AV: COMODO Antivirus *Enabled/Updated* {043803A5-4F86-4ef7-AFC5-F6E02A79969B}
AV: Lavasoft Ad-Watch Live! Anti-Virus *Disabled/Updated* {A1C4F2E0-7FDE-4917-AFAE-013EFC3EDE33}
FW: COMODO Firewall *Enabled*
.
============== Running Processes ===============
.
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe -k DcomLaunch
svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\Program Files\Common Files\LogiShrd\Bluetooth\lbtserv.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\KeyboardSurrogate.exe
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
c:\program files\idt\gatewayxpv_12\wdm\STacSV.exe
C:\WINDOWS\SYSTEM32\WISPTIS.EXE
C:\WINDOWS\System32\tabbtnu.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
svchost.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TCServer.exe
C:\Program Files\TortoiseSVN\bin\TSVNCache.exe
C:\WINDOWS\AGRSMMSG.exe
C:\WINDOWS\system32\agrsmsvc.exe
C:\Program Files\Microsoft IntelliPoint\ipoint.exe
C:\Program Files\Logitech\SetPointP\SetPoint.exe
C:\Program Files\Common Files\Microsoft Shared\Ink\TabTip.exe
C:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exe
C:\Program Files\COMODO\COMODO Internet Security\cfp.exe
C:\Program Files\Calibrize\CalibrizeResume.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Diskeeper Corporation\Diskeeper\DkService.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\Program Files\Common Files\LogiShrd\KHAL3\KHALMNPR.EXE
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Program Files\Java\jre6\bin\jqs.exe
C:\Program Files\Autodesk\3ds Max 2009\mentalray\satellite\raysat_3dsMax2009_32server.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\system32\WTablet\Pen_TabletUser.exe
C:\WINDOWS\system32\Pen_Tablet.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Documents and Settings\Owner\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uInternet Settings,ProxyOverride = <local>
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.1.1309.3572\swg.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
uRun: [CGFLoader] c:\program files\calibrize\CalibrizeLoader.exe
uRun: [CalibrizeResume] c:\program files\calibrize\CalibrizeResume.exe
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
mRun: [TabletWizard] c:\windows\help\SplshWrp.exe
mRun: [TabletTip] "c:\program files\common files\microsoft shared\ink\tabtip.exe" /resume
mRun: [AGRSMMSG] AGRSMMSG.exe
mRun: [AdobeCS4ServiceManager] "c:\program files\common files\adobe\cs4servicemanager\CS4ServiceManager.exe" -launchedbylogin
mRun: [Gateway Extended Warranty] "c:\program files\gateway\gwcares\GWCares.exe"
mRun: [IntelliPoint] "c:\program files\microsoft intellipoint\ipoint.exe"
mRun: [EvtMgr6] c:\program files\logitech\setpointp\SetPoint.exe /launchGaming
mRun: [StartCCC] "c:\program files\ati technologies\ati.ace\core-static\CLIStart.exe" MSRun
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [COMODO Internet Security] "c:\program files\comodo\comodo internet security\cfp.exe" -h
uPolicies-explorer: MaxRecentDocs = 11 (0xb)
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {08B0E5C0-4FCB-11CF-AAA5-00401C608501}
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/products/plugin/autodl/jinstall-160-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
Notify: AtiExtEvent - Ati2evxx.dll
Notify: LBTWlgn - c:\program files\common files\logishrd\bluetooth\LBTWlgn.dll
Notify: loginkey - c:\program files\common files\microsoft shared\ink\loginkey.dll
Notify: TabBtnWL - TabBtnWL.dll
Notify: tpgwlnotify - tpgwlnot.dll
AppInit_DLLs: c:\windows\system32\guard32.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\docume~1\owner\applic~1\mozilla\firefox\profiles\tfgaq16p.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.google.com/ig?hl=en&source=iglk
FF - plugin: c:\program files\google\google earth\plugin\npgeplugin.dll
FF - plugin: c:\program files\google\google updater\2.4.1536.6592\npCIDetect13.dll
FF - plugin: c:\program files\google\update\1.2.183.39\npGoogleOneClick8.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - Ext: Default: {972ce4c6-7e08-4474-a285-3208198ce6fd} - c:\program files\mozilla firefox\extensions\{972ce4c6-7e08-4474-a285-3208198ce6fd}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0019-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
FF - Ext: Java Console: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - c:\program files\mozilla firefox\extensions\{CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA}
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\DotNetAssistantExtension
FF - Ext: Java Quick Starter: jqs@sun.com - c:\program files\java\jre6\lib\deploy\jqs\ff
FF - Ext: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - %profile%\extensions\{20a82645-c095-46ed-80e3-08825760534b}
FF - Ext: Xmarks: foxmarks@kei.com - %profile%\extensions\foxmarks@kei.com
FF - Ext: TinEye Reverse Image Search: tineye@ideeinc.com - %profile%\extensions\tineye@ideeinc.com
FF - Ext: NetVideoHunter: netvideohunter@netvideohunter.com - %profile%\extensions\netvideohunter@netvideohunter.com
.
============= SERVICES / DRIVERS ===============
.
R0 Lbd;Lbd;c:\windows\system32\drivers\Lbd.sys [2010-12-10 64288]
R1 cmderd;COMODO Internet Security Eradication Driver;c:\windows\system32\drivers\cmderd.sys [2010-6-1 15592]
R1 cmdGuard;COMODO Internet Security Sandbox Driver;c:\windows\system32\drivers\cmdGuard.sys [2010-6-4 239368]
R1 cmdHlp;COMODO Internet Security Helper Driver;c:\windows\system32\drivers\cmdhlp.sys [2010-6-1 27576]
R1 sfvmr;sfvmr;c:\windows\system32\drivers\sfvmr.sys [2010-1-13 11584]
R2 cmdAgent;COMODO Internet Security Helper Service;c:\program files\comodo\comodo internet security\cmdagent.exe [2010-6-1 1803224]
R2 mi-raysat_3dsMax2009_32;mental ray 3.6 Satellite for Autodesk 3ds Max 2009 32-bit 32-bit;c:\program files\autodesk\3ds max 2009\mentalray\satellite\raysat_3dsMax2009_32server.exe [2008-3-10 65536]
R2 TabletServicePen;TabletServicePen;c:\windows\system32\Pen_Tablet.exe [2010-10-16 3032360]
R3 MSTabBtn;Quanta Computer Tablet PC Buttons HID Driver;c:\windows\system32\drivers\mstabbtn.sys [2009-3-2 10496]
R3 WISDPen;Wacom Penabled MiniDriver;c:\windows\system32\drivers\wisdpen.sys [2010-10-16 30888]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-1-6 135664]
S3 cpuz132;cpuz132;\??\c:\docume~1\owner\locals~1\temp\cpuz132\cpuz132_x32.sys --> c:\docume~1\owner\locals~1\temp\cpuz132\cpuz132_x32.sys [?]
S3 Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service;c:\program files\lavasoft\ad-aware\AAWService.exe [2010-12-3 2146496]
S3 Lavasoft Kernexplorer;Lavasoft helper driver;c:\program files\lavasoft\ad-aware\kernexplorer.sys [2010-12-3 15232]
S3 WacomPen;Wacom Serial Pen HID Driver;c:\windows\system32\drivers\wacompen.sys [2009-3-2 14208]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-04-24 05:34:33 -------- d-----w- c:\documents and settings\owner\DoctorWeb
2011-04-22 09:37:36 98816 ----a-w- c:\windows\sed.exe
2011-04-22 09:37:36 89088 ----a-w- c:\windows\MBR.exe
2011-04-22 09:37:36 256512 ----a-w- c:\windows\PEV.exe
2011-04-22 09:37:36 161792 ----a-w- c:\windows\SWREG.exe
2011-04-22 09:37:06 -------- d-----w- C:\ComboFix
2011-04-22 00:37:30 116224 -c--a-w- c:\windows\system32\dllcache\xrxwiadr.dll
2011-04-22 00:37:26 23040 -c--a-w- c:\windows\system32\dllcache\xrxwbtmp.dll
2011-04-22 00:37:25 18944 -c--a-w- c:\windows\system32\dllcache\xrxscnui.dll
2011-04-22 00:37:20 27648 -c--a-w- c:\windows\system32\dllcache\xrxftplt.exe
2011-04-22 00:37:16 4608 -c--a-w- c:\windows\system32\dllcache\xrxflnch.exe
2011-04-22 00:37:02 99865 -c--a-w- c:\windows\system32\dllcache\xlog.exe
2011-04-22 00:35:59 33599 -c--a-w- c:\windows\system32\dllcache\watv04nt.sys
2011-04-22 00:34:59 113762 -c--a-w- c:\windows\system32\dllcache\usrpda.sys
2011-04-22 00:33:56 47616 -c--a-w- c:\windows\system32\dllcache\umaxcam.dll
2011-04-22 00:32:57 230912 -c--a-w- c:\windows\system32\dllcache\tosdvd03.sys
2011-04-22 00:31:58 103936 -c--a-w- c:\windows\system32\dllcache\sx.sys
2011-04-22 00:30:58 106584 -c--a-w- c:\windows\system32\dllcache\spdports.dll
2011-04-22 00:29:58 45568 -c--a-w- c:\windows\system32\dllcache\smb3w.dll
2011-04-22 00:28:53 161568 -c--a-w- c:\windows\system32\dllcache\sgsmusb.sys
2011-04-22 00:27:55 75392 -c--a-w- c:\windows\system32\dllcache\s3savmxm.sys
2011-04-22 00:26:59 19017 -c--a-w- c:\windows\system32\dllcache\rtl8029.sys
2011-04-22 00:25:59 159232 -c--a-w- c:\windows\system32\dllcache\ptpusd.dll
2011-04-22 00:24:58 86016 -c--a-w- c:\windows\system32\dllcache\pctspk.exe
2011-04-22 00:23:58 25088 -c--a-w- c:\windows\system32\dllcache\ovca.sys
2011-04-22 00:22:57 39264 -c--a-w- c:\windows\system32\dllcache\neo20xx.sys
2011-04-22 00:21:54 5504 -c--a-w- c:\windows\system32\dllcache\mstee.sys
2011-04-22 00:20:58 47616 -c--a-w- c:\windows\system32\dllcache\memgrp.dll
2011-04-22 00:19:57 26442 -c--a-w- c:\windows\system32\dllcache\lanepic5.sys
2011-04-22 00:18:57 90200 -c--a-w- c:\windows\system32\dllcache\io8ports.dll
2011-04-22 00:17:58 9216 -c--a-w- c:\windows\system32\dllcache\ibmsgnet.dll
2011-04-22 00:16:59 5760 -c--a-w- c:\windows\system32\dllcache\hpt4qic.sys
2011-04-22 00:15:58 1733120 -c--a-w- c:\windows\system32\dllcache\g400d.dll
2011-04-22 00:14:58 45568 -c--a-w- c:\windows\system32\dllcache\esunib.dll
2011-04-22 00:13:58 77386 -c--a-w- c:\windows\system32\dllcache\el656nd5.sys
2011-04-22 00:12:58 37735 -c--a-w- c:\windows\system32\dllcache\digiasyn.sys
2011-04-22 00:11:58 20736 -c--a-w- c:\windows\system32\dllcache\cmbp0wdm.sys
2011-04-22 00:10:59 32256 -c--a-w- c:\windows\system32\dllcache\brmfrsmg.exe
2011-04-22 00:09:55 7168 -c--a-w- c:\windows\system32\dllcache\wamregps.dll
2011-04-22 00:09:46 66048 -c--a-w- c:\windows\system32\dllcache\s3legacy.dll
2011-04-22 00:09:35 7680 -c--a-w- c:\windows\system32\dllcache\inetmgr.exe
2011-04-22 00:09:35 19968 -c--a-w- c:\windows\system32\dllcache\inetsloc.dll
2011-04-22 00:09:34 5632 -c--a-w- c:\windows\system32\dllcache\iisrstap.dll
2011-04-22 00:09:34 169984 -c--a-w- c:\windows\system32\dllcache\iisui.dll
2011-04-22 00:09:33 6144 -c--a-w- c:\windows\system32\dllcache\ftpsapi2.dll
2011-04-22 00:09:33 14336 -c--a-w- c:\windows\system32\dllcache\iisreset.exe
2011-04-21 18:07:37 1032192 ----a-w- c:\windows\explorer.exe
2011-04-21 14:38:12 502272 -c--a-w- c:\windows\system32\dllcache\winlogon.exe
2011-04-21 14:38:12 502272 ----a-w- c:\windows\system32\winlogon.exe
2011-04-20 07:49:11 -------- d-----w- c:\program files\Avidemux 2.5
2011-04-20 06:22:15 77824 ----a-w- c:\windows\system32\xvid.ax
2011-04-20 06:22:15 -------- d-----w- c:\program files\Xvid
2011-04-20 05:08:13 -------- d-----w- c:\docume~1\owner\locals~1\applic~1\Broad Intelligence
2011-04-20 04:46:00 -------- d-----w- c:\docume~1\owner\applic~1\Broad Intelligence
2011-04-20 04:20:24 839680 ----a-w- c:\windows\system32\lameACM.acm
2011-04-20 04:20:24 151552 ----a-w- c:\windows\system32\ac3acm.acm
2011-04-20 04:20:23 765952 ----a-w- c:\windows\system32\xvidcore.dll
2011-04-20 04:20:23 180224 ----a-w- c:\windows\system32\xvidvfw.dll
2011-04-20 04:20:22 80896 ----a-w- c:\windows\system32\ff_vfw.dll
2011-04-20 04:20:19 -------- d-----w- c:\program files\K-Lite Codec Pack
2011-04-20 03:52:06 -------- d-----w- c:\windows\SxsCaPendDel
2011-04-19 08:02:00 664 ----a-w- c:\windows\system32\d3d9caps.tmp
2011-04-10 06:11:55 -------- d-----w- c:\docume~1\owner\applic~1\avidemux
.
==================== Find3M ====================
.
2011-04-22 01:33:16 16432 ----a-w- c:\windows\system32\lsdelete.exe
2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:45:07 434176 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21:11 1857920 ----a-w- c:\windows\system32\win32k.sys
2011-02-17 19:00:29 832512 ----a-w- c:\windows\system32\wininet.dll
2011-02-17 19:00:28 78336 ----a-w- c:\windows\system32\ieencode.dll
2011-02-17 19:00:28 1830912 ------w- c:\windows\system32\inetcpl.cpl
2011-02-17 19:00:27 17408 ----a-w- c:\windows\system32\corpol.dll
2011-02-17 12:32:12 5120 ----a-w- c:\windows\system32\xpsp4res.dll
2011-02-17 11:44:16 389120 ------w- c:\windows\system32\html.iec
2011-02-15 12:56:39 290432 ----a-w- c:\windows\system32\atmfd.dll
2011-02-09 13:53:52 270848 ----a-w- c:\windows\system32\sbe.dll
2011-02-09 13:53:52 186880 ----a-w- c:\windows\system32\encdec.dll
2011-02-08 13:33:55 978944 ----a-w- c:\windows\system32\mfc42.dll
2011-02-08 13:33:55 974848 ----a-w- c:\windows\system32\mfc42u.dll
2011-02-02 07:58:35 2067456 ----a-w- c:\windows\system32\mstscax.dll
2011-01-27 11:57:06 677888 ----a-w- c:\windows\system32\mstsc.exe
2006-03-20 23:37:52 5689344 ------w- c:\program files\mplayerc.exe
2006-05-03 10:06:54 163328 --sh--r- c:\windows\system32\flvDX.dll
2007-02-21 11:47:16 31232 --sh--r- c:\windows\system32\msfDX.dll
2008-03-16 13:30:52 216064 --sh--r- c:\windows\system32\nbDX.dll
.
============= FINISH: 4:45:37.90 ===============

Attached Files



BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,958 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:01:01 AM

Posted 02 May 2011 - 11:33 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,958 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:01:01 AM

Posted 11 May 2011 - 02:59 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users