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I am infected! What can I do?


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#1 Dman008

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Posted 24 April 2011 - 10:39 AM

Hi there,

My computer has a nasty little virus. It randomly redirects me to websites (ie yellow pages), sends emails that contain a link which is a virus to people on my google email account, and slows my computer down. I have had an Antivirus system popup before this one, and I think I got rid of it, and everything was running fine, but now this fake program Antimalware Doctor (or something to that effect) has popped up, although not in the last couple of days.

Also, when my computer starts a popup saying "error loading dddcyt.ddl" (I think that's what it says) comes up. I don't know if I deleted a necessary process or file on accident. I tried deleting anything that I didn't recognize, without going too crazy.

I just ran this RootRepeal system that I saw on this website, and I can post the file

Please help me get rid of this!! It affected my banks logon screen and asked for my pin number, and when I called the bank services, they told me I had a virus. This is bad!

Thank you,
Danny

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#2 boopme

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Posted 24 April 2011 - 06:08 PM

Hello, post that log and the next please.


Next run MBAM (MalwareBytes):

Please download Malwarebytes Anti-Malware and save it to your desktop.
Download Link 1
Download Link 2MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
    For instructions with screenshots, please refer to the How to use Malwarebytes' Anti-Malware Guide.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

Troubleshoot Malwarebytes' Anti-Malware
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