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Unable to run any file


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#1 schlieffenska

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Posted 24 April 2011 - 01:13 AM

From: http://www.bleepingcomputer.com/forums/topic393289.html


I tried gathering a DDS and GMER log but it turns out I can't get either file to run. So it's not limited to .exe files. It also appears that my desktop is stuck. Basically the only thing I can do is access firefox through quickbar and use an expanded lower task bar to access mycomputer... I'm also in Safe Mode. Running as administrator doesn't do anything either...

Anyone?

EDIT: Please be patient. There are over 440 unanswered topics in this forum at present and the current average wait time to receive help is 10 days. ~Budapest

Edited by Budapest, 26 April 2011 - 03:43 PM.


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#2 etavares

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Posted 01 May 2011 - 05:30 PM

Hello and welcome to Bleeping Computer

My name is etavares and I will be working with you to fix your computer.

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
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  • Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process. Please also continue to work with me until I give you the all clear. Even if your computer appears to act better, you may still be infected.
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  • If you have already posted a log, please do so again as instructed below, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.


NOrmally, I'd ask for new logs, but since you can't run them, kind of pointless, right? Just let me know if you're there and we'll figure it out.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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#3 etavares

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Posted 06 May 2011 - 05:01 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.


If I don't respond within 2 days, please feel free to PM me.
Please don't ask for help via PM. The forums are there for a reason. Please post in the forums so others may benefit as well.

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